I have an HP Pavillion that's about 3 years old and up to this point has worked well. Recently my CD-RW drive has been sporadically not working. The drawer will not open and it doesn't show up on My Computer. It still shows my e drive which is my DVD drive and that works fine. Final note: where the door should open there's a red light that's been staying on. Any suggestions? I've tried the old reboot many times.