[MattyG]

My friend has a problem with his computer (he's running XP SP2), his CD ROM drive isn't responding. Before this problem occured, his CD ROM drive was named E:... And his two hard drives we're called C: and D:. Now his CD ROM drive is named D: and his two hard drives are named C: and E:. It sounds a little funny but it's the truth, he just turned it on one day and they happened to swap drive names. His CD ROM drive also does not respond when he tries to open it, both buttons on the case of his computer and the Eject button in My Computer do not have any effect. Also, he checked in My Computer > (right clicked on the CD ROM drive) > Properties > Hardware Tab > Selected His CD ROM Drive, and pressed Properties > Driver Tab > Driver Details, And he had 6 files showing...You know when there's checkmarks beside the files, well two of them didn't have checkmarks. Any idea how this problem could be resolved before he brings it in to the shop, cause I know we all hate paying service fees for telling them you have to reboot :laugh: . (Btw he did reboot and nothing happened.)

-Matt

 

[norin]

as far as the CD-ROM not working, try opening Device manager

right click My Computer > Properties > Hardware Manager > Device Manager

then select you CD-ROM and right click and choose uninstall, shut down, wait about 5-10 seconds, then reboot and windows will install drivers, see if that works, or it may have been a BIOS settings malfunction perhaps, if the above does not work, check the BIOS too.

 

[MattyG]

One is a no go.

Ok, he just tried method one, he uninstalled the CD ROM drive, and then rebooted (well shut off waited, turned on) his computer, and reinstalled the Hardware. No show on that, Also, something I forgot to mention in my previous post, the little light on his CD ROM drive keeps flashing as if it was trying to read something, it just keeps flashing... You mentioned something about checking his BIOS, I'm not too familiar with how to do that, I reckon doing it once, but I'm not exactly positive but I know I accessed mine before, So what kind of things should my friend be aware of once he gets into this BIOS? Hope to hear back soon, thanks.

-Matt

 

[norin]

ok, since the light keeps flashing on and off, that means the cables are not connected correctly, the same thing happened to my A:\ drive when i messed around inside. so open the box up again and make sure the cables are inserted properly, that may be why the drive letters changed, when you put in the HDD you may have moved one of the Cables to the CD-ROM and the computer thought you uninstalled the device entirely, so it installed the HDD in it's Drive letter in it's wake, what i reccomend, is remove the second HDD connect the cables to the CD-ROM and then go back and restart then shut her down and test the CD-ROM to make sure it reads and loads things fine, once that is done, shut her down and install HDD again but be sure you install the HDD after the CD-ROM, to make sure the Drive letters are OK-GO

try that let us know if that is no good, and i will explain BIOS if need be.