Tech Support banner

Status
Not open for further replies.
1 - 6 of 6 Posts

·
Registered
Joined
·
3 Posts
Discussion Starter #1
I am having a problem that i have seen other people have.... in fact a lot of people have had this problem it looks like. Yet, sad as it sounds I haven't found anyone who knows the solution.
I have two cd drives, one this is DvD-Rom, another that is CD-RW. I had Windows ME when i got this computer, everything worked fine, as far as the drives go. when i moved to XP, things were still fine... until the first problem I had.
The CD-RW would show up under the device manager and My computer, but would NOT read from any disc of any type, and programs like Roxio, WinAmp, Windows Media Player etc. would not read things either, "NO DISK FOUND" or something of that nature. as much as this was a pian i could live with it. i contacted compaq/hp and they had me jump through many hoops to try and solve the problem... and of course they couln't solve it. (neither could i, so i'm not complaining)
a few months pass, i still can't figure out the promblem, but i get over it... I try a few other things. nothing really of any consequence to tha machine. but they did have me delete the ToUpper, and ToLower registry entries... regedit always scares me...
but the biggest problem was yet to come. about a month ago i popped a cd into the DvD drive to listen to some tunes. nothing happened. i thought that was strange so i checked the my computer... there were no cd drives even listed. quite furious i tried a few things.. nothing worked, restored my computer to earlier dates at which it worked and it still didn't work. i tried hp, and they seemed to know something about this problem - GREAT! well actually, no they couln't help me. so i emailed them... no they didn't know anything other than what was on that page.

http://www.hp.com/cgi-bin/cposuppor...mplr=Y#P48_5241

i tried one last thing, i unhooked all the cables that were on the drives.. the ribbon, and power. also i took the ribbon out of the mother board and fired it up... the machine didn't say anything was missing... whatever, i put them all back in and fired it up again hoping that the plug and play would find it... nope.

so now i have to sit back and hope that maybe anyone here may have an answer. i do know i few languages... cpp being the only really useful one... and asp, but thats another ballpark

thanks
and sorry for any of the spelling/grammar/anything else errors
ps i think that the problem is that the computer is not reading anything in to the motherboard. is there anyway that i can check is bios/post is getting anything from those drives..? (compaq hides it)
 

·
Registered
Joined
·
43 Posts
maybe the cable is bad from the cdrw & dvd to the motherboard, can you try another one.
 

·
Registered
Joined
·
3 Posts
Discussion Starter #3 (Edited)
thanks verymuch for the thought

is there a way that i can check that before going on a hunt for a cable?

i know theres a way to get bois or post to check for these things (and see the output)
anyone know?
:bear: <-- thats a bear?
 

·
Registered
Joined
·
43 Posts
their really not that expensive, here's a link with one, just to show you the average price.

still don't know if it'll fix your problem. Just throwing in my two cents. I'm not sure if bios checks for cables not working properly.
 

·
hey
Joined
·
10,189 Posts
You can try switching the cables for the cd-roms and the hard drive. If the cd-rom cable doesn't see the hard drive then you know its a bad cable. As for the bios issue. Compaqs can be a pain sometimes because they tend to take stuff out of their bios. Most have a way to go in and check to see what drives are installed. Also on boot up if you can catch it it should come up and tell you it found a cd-rom.
 

·
Registered
Joined
·
9 Posts
Try two things. 1. reset the BIOS to the default or factory default, whichever it says. I know the Compq BIOS has this function as my old PC is a Presario.

If that doesn't fix it, go to the Windows device manager and uninstall both CD drives and then restart Windows and see what happens.

Generally one or the other of these will usually fix these types of problems, if that's all that you really have done.

You should also update the PC with any BIOS/Drivers, etc from the Compaq Drivers and Downloads site, for your specific model. Any BIOS and any non-OS specific updates should be done.
 
1 - 6 of 6 Posts
Status
Not open for further replies.
Top