[hutch1]

Hello .i have a dell latitude d630 that can't seem to get windows to freshly install.when i had the previous windows on it ,the system would freeze before going all the way to the desktop.when i tried reloading windows xp it gives the blue screen .at the bottom it is saying pci .sys and it gives an address. don't know what this means just need some kind of insight.

 

[Michael_Larsen]

Hi Hutch. Welcome to TSF! :wave:

I would recommend that you download a program called Kill Disk. You can find it HERE. With it you'll be able to do what is called a low level format. Typically when an operating system is being installed and asks you if you want to format it, it doesn't do a low-level format and the old information on the drive can actually cause you problems on a fresh install such as what you're doing.

The Kill Disk program is free. You'll have to create a bootable CD from the downloaded file because you'll have to boot from the CD to erase your drive. If you go to the User's Guide page, you'll find a link where you can find information on how to create the bootable CD. You'l be able to download a bootable ISO image as well, if need be.

Once you have wiped the drive, you can put your Windows CD in and start the install fresh.

Let me know how that works out for you or if you have any other questions about it.

Good day!

Mike

 

[Daifne]

What happens when you try to reinstall? Are you getting any errors? Did you set the BIOS to have your CD/DVD drive as the first boot device?

 

[hutch1]

When i try to install it goes all the up until it tries to load window files and then it gives the blue screen the says at the bottom stop and gives some sort of code addresses that start with 00000007e and another line that says config.sys error. can't get past that point.i have even tried pressing f8 to try get into safe mode but it just give me a couple lines of words and that windows is corrupt and a file needs to be reinstalled.don't know what to try next .hope you can help.

 

[hutch1]

I'm going to try that today and let you know what happend.:wink:

 

[Rich-M]

Make sure the cd you are using is clean with no scratches. It can be a bad hard drive or cd drive as well as corrupted memory but I would bet the hard drive itself is the issue and needs replacement.

 

[Michael_Larsen]

Did you run KillDisk as I suggested? I'd suggest you do that before anything else. Wipe out the drive completely and then try again. On more than one occasion, a low-level format solved this kind of issue.

Mike

 

[hutch1]

Did you run KillDisk as I suggested? I'd suggest you do that before anything else. Wipe out the drive completely and then try again. On more than one occasion, a low-level format solved this kind of issue.

Mike

Hello again. yes i did try the killdisk like you suggested,and it did not work with the corrupt hardrive .my internal CD/DVD drive doesn't work,so I'm using a external usb CD drive to boot from.when i first turn it on it does not even seem to recognize my external drive,because it goes straight to the corrupt hardrive and boots from it then it freezes.I thought that i probably didn't do the killdisk right so tried the disk that i had made in another machine and it did boot to the killdisk screen.so i don't know why it won't do it with the corrupt disk. my question is what's keeping it from booting from the external drive? could it be that the hard drive itself has a very bad virus that's causing this?

 

[hutch1]

What happens when you try to reinstall? Are you getting any errors? Did you set the BIOS to have your CD/DVD drive as the first boot device?

Hello my internal drive isn't working so I'm using a external usb cd drive to boot from and yes it is set as the first boot device.When i try to reinstall windows it goes all the way up until it tries to load windows files and then i get the blue screen.don't know why.

 

[Michael_Larsen]

Hi Hutch,

I would recommend you download and run MemoryTest. You can download the ISO image HERE and burn it to a CD. It is a bootable program and so you'll have to insert it in your CD drive and restart your system. Let it run for at least two full iterations so that you get a good test of your memory.

Have a great day!

Mike

 

[spunk.funk]

You can make a USB Windows XP Bootable Flash Drive, and boot off of that to backup your data off of your C: drive, either Repair the install or Format the drive and install Windows Instead of your external CD drive.