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Discussion Starter · #1 ·
Can't reintall
i want to reinstall a new clean version of vista over the existing one but everytime i try i get this error message ' windows can not install required files. make sure all files required for istallation are available and restart installation.' i am running vista home premium 32 bit on a gateway gt5408. i contacted gateway and they said it wasn't possible after i updated the dvd driver. any ideas?
 

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What does it say on the DVD? . . Is it a Gateway disc or a Microsoft Disk? if it's a GAteway recovery disc, it will need the files on the recovery partition to complete the install.
 

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OK . . how about some history . . why are you wanting to reinstall? . . Is this the original hard drive? Why does GAteway say it cannot be done with their disc?
 

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Discussion Starter · #13 ·
system is slow i have tried every vista tweak, bought numerous virus scans, stay updated (including live onecare) and basically i am tired of being bogged down. its either this or downgrade to xp before its discontinued
 

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system is slow i have tried every vista tweak, bought numerous virus scans, stay updated (including live onecare) and basically i am tired of being bogged down. its either this or downgrade to xp before its discontinued
Have you run diagnostics on the hard drive?

How much memory do you have?

Did HP say anymore about why their restore would not work?
 
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