Discussion Starter · #1 ·
I have Windows XP Media Center Edition on a Dell E521. Just recently, within this past week, I have connected my USB SanDisk ImageMate SDDR-05 Flashcard reader to my computer in order to transfer picture files from my camera to the computer via a flashcard. While doing the initial setup the Wizard Install box instructs me through all the necessary steps, but it finally states that: “the hardware was not installed because the wizard cannot find the necessary software.” I’ve attempted this procedure several times but always with the same result...I still can’t find the device anywhere on my computer, not even within the My Computer icon. On the device manager the SanDisk hardware appears (identified as USB CFII), but as a yellow question mark upon which I always end up uninstalling/removing it. I called SanDisk tech help and they said that their Flashcard Reader already has its driver pre-installed within every XP system...and that is why their website does not offer any ImageMate SDDR-05 driver downloads for XP. I have even tried changing to the other computer USB ports including one which my printer already works without any problems...but I still get the same none result. This hardware did work, without any issues, with my older Dell which had a Windows 98 OS. The SanDisk tech suggested I contact Microsoft... Any suggestions on what I could/should do to remedy this? Please help!!!!