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Discussion Starter · #1 ·
Hi there,

We are in process of upgrading several users with new monitors (Samsung 2494HM) that have a native resolution of 1920x1080.

I have three users with a particular model PC that has the Intel Graphics Media Accelerator 3100 onboard graphics card.

I have already upgraded two users with the new monitor, without any issues. All I did was shutdown, plug in the new monitor, restart, and I was able to display 1920x1080 no problem.

The third user, however, has some weird issue that is preventing from displaying 1920x1080. Whenever I set it to that res, instead of it filling the full screen, there are black bars displayed on both sides of the desktop and the desktop is shrunk horizontally, skewing all images/text. It looks plain awful. I have to downgrade it to 1680x1050 in order for the desktop to fill the whole monitor screen, but since it's not the native res, it looks blurry and text is skewed.

I have already tried installing the latest driver from Intel, I've also removed all drivers (including monitors from Device Manager) and reinstalling from scratch, and still no luck.

It's as if Windows has some kind of hardware profile from the old monitor stuck in it, causing the graphics card to display wonky-like with the new monitor. I don't know! I can't explain it at all.

I've also swapped out different monitors of the same model, it happens on all of them that are connected to that PC.

Anyone with ideas? Much appreciated!
 

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Discussion Starter · #3 ·
Yes all three PCs are identical, purchased at the same time from the same vendor, using the same base image.

All three are connected via VGA as they do not have DVI outputs.
 

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Discussion Starter · #4 ·
I dont know if this has any significance whatsoever, but the only thing I did differently during installation of the third monitor was I attached a low-voltage KVM specific d-sub 15 extension cable to the existing VGA cable as it wasn't long enough to reach the new monitor. But I dont see how that would have affected anything software wise.
 
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