can't connect to internet/ no virus/ dns error? tcp?

13349 Views 15 Replies 3 Participants Last post by crystaljukebox, Aug 21, 2003

crystaljukebox

Discussion Starter · Aug 21, 2003 (Edited)

Since two days ago one of my computers connected through the router will not connect to the internet while the other one will????

I have ran all of symantec's programs, had all windows updates, and found NO virus'. When I boot up, my start menu has a hard time staying up, and some functions are time consuming when in NORMAL mode, I goto SELECT/SAFE mode and everything works better but still can't connect to interent?

In normal mode, symantec comes up and says no TCP/IP installed?

And when I hit internet explorer I get this message
c:\\windows\system32\shdoclc.dll/dnserror.htm

I used dial up with AOL, and it connects to AOL, BUT I still can't use NO web browser rather AOL, IE, or Netscape!!!!

Please HELP!

OHYEAH ALL THIS HAPPENEND after i INSTALLED SPYWARE, ran it, had 250 entries and then immunized them. Tried to go back and recover, uninstall but got NOTHING!

& when the system comes up in Normal mode, Symantec comes up with a Email can't connect, TCP/IP missing????

THANKS IN ADVANCE

Status: Not open for further replies.

1 - 16 of 16 Posts

G

· #2 · Aug 21, 2003

Welcome to the forums crystaljukebox.

Try this!

Start

Control Panel

Network Connections

Local Area Connection

Properties

See if TCP/IP is on the list, If it isn't install it.

See less See more

crystaljukebox

Discussion Starter · #3 · Aug 21, 2003

not there

for some reason I CAN create a network connection, but it DOESN't save or appear after I select a broadband connection?

I see no where to install tcp/ip?

crystaljukebox

Discussion Starter · #4 · Aug 21, 2003

something in my winsock?

G

· #5 · Aug 21, 2003

If you follow the instructions that I gave you in the above post there should be a box marked install at the bottom of the properties box.

crystaljukebox

Discussion Starter · #6 · Aug 21, 2003

SPEEDO said:
If you follow the instructions that I gave you in the above post there should be a box marked install at the bottom of the properties box.

It was already there.
I tired in UNISTALL and then RE-Install, but the I can't click the uninstall???

I got some instructions off of microsoft?
trying them now...

In the File name box, type the name of the backup file; for example, type Winsock Registry key, and then click Save. Note the name of the folder in which the registration file is saved.
Repeat steps 3 through 5 for the following registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2
Delete the following keys from the registry:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2
NOTE: Steps 3 through 6 backed up the two registry keys. You can use the backup files to restore the keys in the event that your computer displays unexpected behavior. For more information about how to restore registry keys from .reg files, search the Registry Editor Help files for the Import or export registry keys topic.

Close the Registry Editor.
Uninstall the TCP/IP protocol. To do this, follow these steps:
In Control Panel, click Network and Dial-up Connections, right-click Local Area Connection, and then click Properties on the shortcut menu.
Under Components checked are used by this connection, click Internet Protocol (TCP/IP), and then click Uninstall.
Follow the on-screen instructions to uninstall TCP/IP.
Restart your computer, and then reinstall TCP/IP if it is not installed automatically:
In Control Panel, double-click Network and Dial-up Connections, right-click Local Area Connection, and then click Properties on the shortcut menu.
Click Install.
In the Select Network Component Type dialog box, click Protocol, and then click Add.
Under Manufacturers, click Microsoft, click Internet Protocol (TCP/IP) under Network Protocol, and then click OK.
Follow the on-screen instructions to install TCP/IP.
Reset your modem by turning the power off and then on.
Test your Internet connectivity.

See less See more

crystaljukebox

Discussion Starter · #7 · Aug 21, 2003 (Edited)

still...

Getting NOTHING!

when I ipconifg /renew
I get something about trying to connect to something "that is not a socket" ????

Deleted the winsock & winsock2 in the registry also....

From the instructions above, I CAN'T UNINSTALL the tcp/ip and then comeback and re-install.....

The uninstall I'm not able to click?

Either ways my internet explorer is not communicating with the modem from something not being right?

See less See more

G

· #8 · Aug 21, 2003

Try ipconfig /release

Or ipconfig /releaseall

then ipconfig /renew

then ipconfig /all

crystaljukebox

Discussion Starter · #9 · Aug 21, 2003

same thing

SPEEDO said:
Try ipconfig /release

Or ipconfig /releaseall

then ipconfig /renew

then ipconfig /all

NOTHING, same thing..."An operation was attempted on something that is not a socket"

I get the windows default for the ip address??

johnwill

· #10 · Aug 21, 2003

That error message appears to suggest that your WINSOCK has been corrupted. There's a repair process that has been mentioned, here's one website that you can possibly obtain a fix to get you running again. http://www.cexx.org/lspfix.htm

idtent

· #11 · Aug 21, 2003

Open a command prompt.
Type netsh int ip reset resetlog.txt , and then press ENTER

Additional info:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;299357

crystaljukebox

Discussion Starter · #12 · Aug 21, 2003

idtent said:
Open a command prompt.
Type netsh int ip reset resetlog.txt , and then press ENTER

Additional info:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;299357

Tried that also....have tried everything....
installing a 2nd copy of windows now.....
FRUSTRATED AS HELL!!!!
:no:

crystaljukebox

Discussion Starter · #13 · Aug 21, 2003

johnwill said:
That error message appears to suggest that your WINSOCK has been corrupted. There's a repair process that has been mentioned, here's one website that you can possibly obtain a fix to get you running again. http://www.cexx.org/lspfix.htm

Was in the process of trying this, had to reboot, and computer didn't want too. Re-installing windows then going to try this!

crystaljukebox

Discussion Starter · #14 · Aug 21, 2003

easy way out

Re-installed windows, now works!

G

· #15 · Aug 21, 2003

See! Piece 'O' Cake...........................

crystaljukebox

Discussion Starter · #16 · Aug 21, 2003

SPEEDO said:
See! Piece 'O' Cake...........................

Transferring files from the old windows to the new windows now.
"Piece 'O' Cake"
:winkgrin:

1 - 16 of 16 Posts

Status: Not open for further replies.