[chris5112]

i am running windows xp sp2 on a dell dimension 3000 desktop. i researched that kasperskys tdsskiller would help to remove a google redirect virus that i had. tdsskiller ran fine and the problem was solved, however now after restarting i am unable to connect to the internet, everything else is fine. i get a dns error in any web browser, i tried a system restore but.it says i am unable to restore to an earlier point. i need my computer fixed asap. i also tried running ipconfig but.i was unable to, again.a dns error. k feel that something in the registry was affected. please help

 

[spunk.funk]

Are you connecting Wired or Wirelessly? Unplug the power plug to the Modem and the Router. Plug the power into just the Modem (unless you have a modem/router combo) When all the lights come up, plug in the power to the Router (unless combo of course)
Now Go to Start/Run and type inetcpl.cpl and press enter/Connections/LAN Settings. Make sure all the boxes are unchecked. Now go to Start/Run and type ncpa.cpl and press enter. Right click the Local Area connection/Properties scroll down to Internet Protocol (TCP-IP)/Properties. Make sure Obtain an IP Address and DNS Server Address Automatically are both checked. Now go to Start/Run and type CMD and press enter. IN the Command Prompt type ipconfig /release and press enter. the IP Address changes to 0.0.0.0 Now type ipconfig /flushdns and press enter. Now type ipconfig /renew. Now type ipconfig /all. You should have a new IP address try it again. If you still cannot connect please include the text output of your ipconfig /all in your next post

 

[chris5112]

ok thanks for coming to help, i got to the ipconfig /release step but when i did that an error popped up in the cmd box. An internal error has occured: The request is not supported. Please contact Microsoft Product Support Services for further help. Additional information: Unable to query host name.

i had tried an ipconfig/all earlier before coming to the forum and i received the same message leading me to an iedea of a registry problem? What should i try next?

 

[shawnpb]

There is a space between Ipconfig and /all

ipconfig /all
ipconfig /release
ipconfig /renew
ipconfig /flushdns

 

[chris5112]

yes i know, i assure you i input the command properly, i received the already mentioned error message for any of the ipconfig commands.

 

[shawnpb]

Go to your network adapter right click on it. Select properties. Make sure TCP/IP version 4 and 6 is check marked. click on ok. If version 6 (v6) is not shown click on install>protocols TCP/IP version 6 select it click on ok.


If all is checked marked highlight TCP/IP v4 click on properties make sure
"Automatically obtain IP" and "DNS are selected.

 

[chris5112]

ok i have a tcp/ip option available and it is checked, there is no v4 or v6 associated with it. i tried to click.on install, then followed your instructions to.install the v6 but when.i did am error message popped up, "could not add the requested component. the error is an extended error has.occurred"

 

[chris5112]

also the automatically obtain boxes are checked both for ip and dns, sorry for any typo's, i have to use my.phone seeing as my computer isnt working

 

[shawnpb]

Try going to device manager. Uninstall your Network adapter (Do not delete the drivers). then reboot. Windows will reinstall the drivers.

 

[chris5112]

alright but i really dont see anything wrong with it ill attach the .txt file

 

[chris5112]

hang on i have to switch over to another computer since i cant upload from my.phone

 

[chris5112]

i cant copy and paste the number of characters is too high, i have enclose the .txt file instead

 

[chris5112]

can you please explain step.by step how to delete the network adapter without deleting the drivers i dont want to make any mistakes

 

[shawnpb]

i cant copy and paste the number of characters is too high, i have enclose the .txt file instead

Your HOSTS file was generated by Spybot search and Destroy. Is there a HOST.BAK file in the same directory?

 

[chris5112]

no there are several other files.in the directory, several host.backups with dates and numbers, also a lmhosts.sam a networks, a protocols, and a services, i opened the only file.labeled host and posted what was in.it

 

[spunk.funk]

Are you doing the ipconfig commands in the command prompt? Are you logged in as administrator? Have you gone to Start/All Programs/Accessories/Command Prompt and right clicked the shortcut and Run As Administrator? There are several exemption entries that Spy Bot created in your Host File. Some of these may no longer be needed.

 

[chris5112]

yes i ran them as administrator, i have used ipconfig before and otten an actual result but for some reason i am not anymore. i get the error message, any recommendations on what i should do?

 

[spunk.funk]

Try this: ipconfig command not working anymore!!! - VBForums
If that fails, Go to Start/Run and type SFC /scannow put the XP CD and it will replace any missing files from the CD.

 

[chris5112]

ahhh i think i am going to just do a system reinstillation using the reinstall cd, i have done it before and it doesnt delete the files on computer correct? i tried.it earlier but i see now that i was using the home edition when.i am apparently.running proffessional edition, do you think this is a valid solution? i did the scannow.command and it says files are missing

 

[chris5112]

I will probably have to look for the cds so i wont be able.to test it until.tomorrow probably, ill let you know if it works but thanks spunk.funk