Tech Support banner

1 - 3 of 3 Posts

·
Registered
Joined
·
1 Posts
Discussion Starter #1
Hi,

I'm wondering if anyone has had the same issue as me and is able to help.

I bought a brand new Canon PIXMA Pro 10S from Currys this year. It was working great, but then just 5 months later both the paper feed trays wouldn't detect paper. I tried all solutions online and called Canon who advised me that this would have to be sent for repair. They wanted me to pay to get it sent off myself (!) so I decided to see if I could get somewhere with Currys instead. Currys said they wouldn't be able to give me a new printer even though it was under warranty and that I would have to send it off to be repaired. This was over the Christmas period which is often busy for me so I could have done with having my printer.

Three weeks later and I got a call from Currys saying that they had sent back a new printer. When I went to pick it up it was obviously a refurb. The report and checklist that came with the refurb printer says that just before they sent it back to me they have tested it all works. The one thing that it said was that the grey ink was empty so I would need to replace this before using.

I've now just got the printer out of the box and went to change the ink as I normally would and half the red lights on the inks were off which means that they're not installed properly. The grey was flashing so I replaced that and the light went on with no issues. I then tried replacing one of the inks that had no light on and it's made no difference. I've tried taking them out and putting them back in again but no matter what I do, the print head just won't detect these inks.

I'm basically stuck on what to do next and how to solve this. It's been such a faff already getting this sent off and lugging it to the Currys store. Lockdown has made it even more difficult too. It just feels like I've sent off my old printer with one problem and they've sent me one back with another!

I know it's a long shot but if you have any ideas or advice on what I should do or try next then please let me know!

Thank you!
 

·
Team Manager, Microsoft Support
Joined
·
28,052 Posts
You've got to settle this at the store no matter how unpleasant. I'd ask for my money back and either buy elsewhere or take a different printer home.
 
  • Like
Reactions: oscer1

·
Premium Member
Joined
·
41,505 Posts
When you buy a computer, printer or parts, you have 30 days to return it to the store. That allows the store enough time to send it back to the manufacturer to give them credit. If it is longer then 30 days but less then one year, you have to send it off to the Manufacturer. This is standard. It is also standard that you pay for shipping to the manufacturer and the manufacturer will pay for shipping back to you. If your return is longer then 30 days, the manufacturer will send you a Refurbished one in it's place, this is all standard. If that model is no longer available, they will ship you a brand new one. The fact that the store decided to work with your warranty is above and beyond. But the fact that they sent you a refurbished printer that doesn't work out of the box is bad customer service. Take it back to the store, demand to speak with the manager. They should fix it, or give you at least another refurbished printer, if they want to keep you as a customer, they should give you a brand new printer.
 
1 - 3 of 3 Posts
Top