Hello and welcome to TSF
Apologises for the delay getting to your log. The helpers here are all volunteers and we have been very busy lately. If you are still having malware problems, follow instructions below.
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You are using an outdated version of Hijackthis. Please uninstall from Add/Remove programs, and delete your current version.
Next, download HijackThis to your desktop
Alternate link
Double-click on the file you just downloaded.
Click on the "Unzip" button to install. It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis
Upon install, HijackThis should open for you.
Should it not open, navigate to C:\Program Files\Trend Micro\HijackThis and double click on HijackThis.exe
1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Do not post that log, instead, do this next:
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Download Deckard's System Scanner (DSS) to your Desktop. Note: You must be logged onto an account with administrator privileges.
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Logs Required
C:\Deckard\System Scanner\main.txt
C:\Deckard\System Scanner\extra.txt<----Attached
Apologises for the delay getting to your log. The helpers here are all volunteers and we have been very busy lately. If you are still having malware problems, follow instructions below.
=======
You are using an outdated version of Hijackthis. Please uninstall from Add/Remove programs, and delete your current version.
Next, download HijackThis to your desktop
Alternate link
Double-click on the file you just downloaded.
Click on the "Unzip" button to install. It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis
Upon install, HijackThis should open for you.
Should it not open, navigate to C:\Program Files\Trend Micro\HijackThis and double click on HijackThis.exe
1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Do not post that log, instead, do this next:
=====================================================
Download Deckard's System Scanner (DSS) to your Desktop. Note: You must be logged onto an account with administrator privileges.
- Close all applications and windows.
- Double-click on dss.exe to run it, and follow the prompts.
- When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
- Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt here.
- Please attach extra.txt to your post.
- Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
- copy and paste the following into the "Upload File from your Computer" box:C:\Deckard\System Scanner\extra.txt
- Click Upload.
- create a new System Restore point in Windows XP and Vista.
- clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
- check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.
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Logs Required
C:\Deckard\System Scanner\main.txt
C:\Deckard\System Scanner\extra.txt<----Attached
