I know it works with all Microsoft platforms (dos through 7). I just want to know what are possible reasons creating this issue - no download of exe files AND no CD installation. The technical support stated that both downloads are fine. No corruption. They gave me little response other than that. If you could give me a rundown of basic solutions, that would be good place to start, since I may have to figure this out on my own. And, yes, I have admin rights with all privileges. I double checked in my user accounts just now.