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Discussion Starter #1
something on my comp will not let me install any kind of program. i got my hjt log. plez help me! i beg of you!

Logfile of HijackThis v1.99.1
Scan saved at 5:21:53 PM, on 8/30/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\mmc.exe
C:\WINDOWS\system32\DfrgNtfs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\Emu\LOCALS~1\Temp\Rar$EX00.188\HijackThis.exe
C:\Program Files\Win Comm\WinLock.exe
C:\Program Files\Win Comm\WinComm.exe

O4 - HKLM\..\Run: [Win Comm] C:\Program Files\Win Comm\WinComm.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

keep in mind that i cant install any program. it goes to the installation process and i hit run, but then it just shuts down. this happens with many different programs. thanks again
 

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26,363 Posts
Did you edit/remove any entries from your log? It looks suspiciously barren.

Please download SilentRunners.vbs - Right click & choose Save As... SilentRunners.vbs

Before proceeding, disable any anti-virus or anti-spyware programs that may block/disable scripts
Double-click SilentRunners.vbs to run it. This will take a few minutes.
When it's done, you'll receive the prompt "All Done!". It will create a file called "Startup Programs". Post ALL its contents here in your next reply.



Go to HijackThis> Config> Misc Tools
Checkmark/tick 'list also minor sections (full)'
Click the 'Generate StartupList log' button
Post the log in your next reply
 

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Discussion Starter #3
ok i tried to install that program and it said there was a script error and it would not let me install it. i restarted and did another scan with hjt and there was only one problem left: the wincomm thing. he is the new log. thank you so much for your help

Logfile of HijackThis v1.97.7
Scan saved at 6:25:51 PM, on 8/30/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Win Comm\WinComm.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Win Comm\WinLock.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\hijackthis\hijackthis.exe

O4 - HKLM\..\Run: [Win Comm] C:\Program Files\Win Comm\WinComm.exe
 

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TSF Security Team, Emeritus
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26,363 Posts
Go to HijackThis> Config> Misc Tools
Checkmark/tick 'list also minor sections (full)'
Click the 'Generate StartupList log' button
Post the log in your next reply
Even if you couldnt run Silent Runners, yoou should still be bale to get the startup list from Hijackthis.

I can't fix what I can't see :cool:
 

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Discussion Starter #5
sorry about that here it is:

StartupList report, 8/30/2005, 6:34:28 PM
StartupList version: 1.52
Started from : C:\hijackthis\hijackthis.EXE
Detected: Windows XP SP2 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP2 (6.00.2900.2180)
* Using default options
* Showing rarely important sections
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Win Comm\WinComm.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Win Comm\WinLock.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\hijackthis\hijackthis.exe
C:\WINDOWS\system32\NOTEPAD.EXE

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

Win Comm = C:\Program Files\Win Comm\WinComm.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

Steam =

--------------------------------------------------

Enumerating Active Setup stub paths:
HKLM\Software\Microsoft\Active Setup\Installed Components
(* = disabled by HKCU twin)

[>{22d6f312-b0f6-11d0-94ab-0080c74c7e95}]
StubPath = C:\WINDOWS\inf\unregmp2.exe /ShowWMP

[>{26923b43-4d38-484f-9b9e-de460746276c}] *
StubPath = %systemroot%\system32\shmgrate.exe OCInstallUserConfigIE

[>{881dd1c5-3dcf-431b-b061-f3f88e8be88a}] *
StubPath = %systemroot%\system32\shmgrate.exe OCInstallUserConfigOE

[{2C7339CF-2B09-4501-B3F3-F3508C9228ED}] *
StubPath = %SystemRoot%\system32\regsvr32.exe /s /n /i:/UserInstall %SystemRoot%\system32\themeui.dll

[{44BBA840-CC51-11CF-AAFA-00AA00B6015C}] *
StubPath = "%ProgramFiles%\Outlook Express\setup50.exe" /APP:OE /CALLER:WINNT /user /install

[{7790769C-0471-11d2-AF11-00C04FA35D02}] *
StubPath = "%ProgramFiles%\Outlook Express\setup50.exe" /APP:WAB /CALLER:WINNT /user /install

[{89820200-ECBD-11cf-8B85-00AA005B4340}] *
StubPath = regsvr32.exe /s /n /i:U shell32.dll

[{89820200-ECBD-11cf-8B85-00AA005B4383}] *
StubPath = %SystemRoot%\system32\ie4uinit.exe

[{89B4C1CD-B018-4511-B0A1-5476DBF70820}] *
StubPath = C:\WINDOWS\System32\Rundll32.exe C:\WINDOWS\System32\mscories.dll,Install

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\System32\logon.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------

Checking for EXPLORER.EXE instances:

C:\WINDOWS\Explorer.exe: PRESENT!

C:\Explorer.exe: not present
C:\WINDOWS\Explorer\Explorer.exe: not present
C:\WINDOWS\System\Explorer.exe: not present
C:\WINDOWS\System32\Explorer.exe: not present
C:\WINDOWS\Command\Explorer.exe: not present
C:\WINDOWS\Fonts\Explorer.exe: not present

--------------------------------------------------

Checking for superhidden extensions:

.lnk: HIDDEN! (arrow overlay: yes)
.pif: HIDDEN! (arrow overlay: yes)
.exe: not hidden
.com: not hidden
.bat: not hidden
.hta: not hidden
.scr: not hidden
.shs: HIDDEN!
.shb: HIDDEN!
.vbs: not hidden
.vbe: not hidden
.wsh: not hidden
.scf: HIDDEN! (arrow overlay: NO!)
.url: HIDDEN! (arrow overlay: yes)
.js: not hidden
.jse: not hidden

--------------------------------------------------

Enumerating Task Scheduler jobs:

Norton AntiVirus - Scan my computer.job
Symantec NetDetect.job

--------------------------------------------------

Enumerating Windows NT/2000/XP services

Ati HotKey Poller: %SystemRoot%\system32\Ati2evxx.exe (autostart)
Windows Audio: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Computer Browser: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Cryptographic Services: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
DCOM Server Process Launcher: %SystemRoot%\system32\svchost -k DcomLaunch (autostart)
DHCP Client: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
DNS Client: %SystemRoot%\System32\svchost.exe -k NetworkService (autostart)
Error Reporting Service: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Event Log: %SystemRoot%\system32\services.exe (autostart)
Help and Support: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
HID Input Service: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Server: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Workstation: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
TCP/IP NetBIOS Helper: %SystemRoot%\System32\svchost.exe -k LocalService (autostart)
Machine Debug Manager: "C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE" (autostart)
PfModNT: \??\C:\WINDOWS\System32\PfModNT.sys (autostart)
Plug and Play: %SystemRoot%\system32\services.exe (autostart)
IPSEC Services: %SystemRoot%\System32\lsass.exe (autostart)
Protected Storage: %SystemRoot%\system32\lsass.exe (autostart)
Remote Procedure Call (RPC): %SystemRoot%\system32\svchost -k rpcss (autostart)
Security Accounts Manager: %SystemRoot%\system32\lsass.exe (autostart)
Task Scheduler: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Secdrv: System32\DRIVERS\secdrv.sys (autostart)
Secondary Logon: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
System Event Notification: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
Windows Firewall/Internet Connection Sharing (ICS): %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Shell Hardware Detection: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Print Spooler: %SystemRoot%\system32\spoolsv.exe (autostart)
System Restore Service: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Windows Image Acquisition (WIA): %SystemRoot%\System32\svchost.exe -k imgsvc (autostart)
Themes: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Distributed Link Tracking Client: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
Windows Time: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
WebClient: %SystemRoot%\System32\svchost.exe -k LocalService (autostart)
Windows Management Instrumentation: %systemroot%\system32\svchost.exe -k netsvcs (autostart)
WMDM PMSP Service: C:\WINDOWS\System32\MsPMSPSv.exe (autostart)
Security Center: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Automatic Updates: %systemroot%\system32\svchost.exe -k netsvcs (autostart)
Wireless Zero Configuration: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)


--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\System32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll

--------------------------------------------------
End of report, 8,407 bytes
 

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TSF Security Team, Emeritus
Joined
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26,363 Posts
Press ctrl-alt-delete to bring up Task Manager
Go to the Process Tab
End Process for these:

C:\Program Files\Win Comm\WinComm.exe
C:\Program Files\Win Comm\WinLock.exe



Then run HijackThis & see if it's any different
 

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TSF Security Team, Emeritus
Joined
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26,363 Posts
Reboot your computer in SafeMode by doing the following:
1. Restart your computer
2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3. Instead of Windows loading as normal, a menu should appear
4. Select the first option, to run Windows in Safe Mode.



From Control Panel->Add/Remove Programs, uninstall the following programs, if present, :
  • Win Comm


If you have not done so already, please enable the viewing of Hidden files
From Windows Explorer, go to Tools>Folder Options> View tab.
  • Tick - Show hidden files and folder
  • Untick - Hide file extensions for known types
  • Untick - Hide protected operating system files
Click Yes to confirm & then click OK

Locate and delete the following folders:
  • C:\Program Files\Win Comm


  1. Go to Start> Run - type cleanmgr (this starts Windows DiskCleanup)
  2. Select Drive C: & click the 'OK' button
  3. Select the following options:
    • Temporary Internet Files
      [*] Recycle Bin
      [*] Temporary Files
  4. Click the 'OK' button

Whilst in SafeMode, try running HijackThis.
Let me know how that went
 

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Discussion Starter #10
ok did all that and i am now back running in normal Windows. i ran a hjt and this is what i got. also i did a test install and still would not work. here is the hjt log.

Logfile of HijackThis v1.97.7
Scan saved at 7:02:40 PM, on 8/30/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\msiexec.exe
C:\hijackthis\hijackthis.exe
C:\WINDOWS\system32\wuauclt.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
 

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Discussion Starter #11
here is the start up one too.

StartupList report, 8/30/2005, 7:04:55 PM
StartupList version: 1.52
Started from : C:\hijackthis\hijackthis.EXE
Detected: Windows XP SP2 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP2 (6.00.2900.2180)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\msiexec.exe
C:\hijackthis\hijackthis.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

Steam =
ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:
 

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Discussion Starter #13
i ran it before i posted today and it said that there was nothing wrong. Umm, how would you run it manualy?
 

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26,363 Posts
Let's backtrack. I need you to do a System Restore.

Go to Start > Programs > Accesories > System Tools > System Restore
Select Restore My Computer to an earlier time < click NEXT >
Select a time before this problem arose

After you have system restored, do a hijackthis log & post it

** Use the latest version...your last log was done using ver 1.97
 

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Discussion Starter #19
well i updated hijackthis anyways and here is the new log file:

Logfile of HijackThis v1.99.1
Scan saved at 7:29:36 PM, on 8/30/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\Restore\rstrui.exe
C:\hijackthis\hijackthis.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\Emu\LOCALS~1\Temp\Rar$EX00.594\HijackThis.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

its got some new issues that were not there before
 

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TSF Security Team, Emeritus
Joined
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26,363 Posts
Go to Start->Run and type in sfc /scannow and hit OK. Let it scan. If it finds any files missing/corrupted, it may ask for the Windows CD.

I have to go off to bed now. But I have asked a friend to step in.
 
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