Cannot connect to modem or router.

1939 Views 8 Replies 3 Participants Last post by 2xg, Jul 9, 2010

izzymax

Discussion Starter · Jul 7, 2010

First time post so bear with me. I have a Westell 6100 modem and a DLink WBR 1310 router that I cannot access. I had a virus that was showing up as AV Security Suite. I downloaded Malwarebytes and it got rid of the virus. Ever since that day I have not been able to connect to the internet. I have tried to connect directly to the modem and router from my laptop and my desktop with no luck. I have tested both at a separate location and they work fine. I can ping both devices and get a response. Can anyone help me?!?!?!?! Here is the IPCONFIG settings for the router:

C:\Users\Dan>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time<1ms TTL=127
Reply from 192.168.0.1: bytes=32 time<1ms TTL=127
Reply from 192.168.0.1: bytes=32 time<1ms TTL=127
Reply from 192.168.0.1: bytes=32 time<1ms TTL=127

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\Dan>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Dan-Lap
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : launchmodem.com
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-24-2C-14-04-B5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102E/8103E Family PCI-E FE NI
C
Physical Address. . . . . . . . . : 00-23-8B-9E-B4-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::904e:f834:c811:2d1f%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, July 07, 2010 3:53:26 PM
Lease Expires . . . . . . . . . . : Wednesday, July 07, 2010 6:53:25 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.launchmodem.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Dan>

C:\Users\Dan>ping 192.168.1.254

Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

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2xg

· #2 · Jul 7, 2010 (Edited)

Hello and Welcome to TSF!

Open up a command prompt and type these commands (Click on Start=> All Programs=> Accessories then right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Repair and Reset Windows Vista TCP/IP Winsock Catalog Corruption
type netsh int ipv4 reset reset.log and press enter

type netsh int ipv6 reset reset.log and press enter
Restart your computer after

Reset TCP/IP
type netsh winsock reset catalog and press enter
Restart your computer after

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izzymax

Discussion Starter · #3 · Jul 8, 2010

My wife is at home trying this while I am at work with internet searching to try and fix this mess.

Ok, everytime I have tried anything it says "THE REQUESTED OPERATION REQUIRES ELEVATION" so I took off the user account control to allow this to work. She did:
type netsh int ipv4 reset reset.log and press enter

type netsh int ipv6 reset reset.log and press enter
Restart your computer after

Reset TCP/IP
type netsh winsock reset catalog and press enter
Restart your computer after

After this it still would not connect so she did IPCONFIG/ALL again and the results sounded the same. Did I leave something out or do something wrong?

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2xg

· #4 · Jul 8, 2010

Did she do this? Re---Ok, everytime I have tried anything it says "THE REQUESTED OPERATION REQUIRES ELEVATION"

Open up a command prompt and type these commands (Click on Start=> All Programs=> Accessories then right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Have her try all those 3 commands again please.

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izzymax

Discussion Starter · #5 · Jul 8, 2010

I went home and did this myself. Here is the results:

C:\Users>netsh int ipv4 reset reset.log
Reseting Echo Request, failed.
Access is denied.

Reseting Interface, OK!
A reboot is required to complete this action.

C:\Users>netsh int ipv6 reset reset.log
Reseting Echo Request, failed.
Access is denied.

There's no user specified settings to be reset.

After I restart this is what I got:

C:\Users>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Dan-Lap
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : launchmodem.com
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-24-2C-14-04-B5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102E/8103E Family PCI-E FE NI
C
Physical Address. . . . . . . . . : 00-23-8B-9E-B4-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::904e:f834:c811:2d1f%10(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.45.31(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.launchmodem.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{B0546CA1-7E57-42BA-A230-6882CED66
90A}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping 192.168.1.254

Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Dan-Lap
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : launchmodem.com

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-24-2C-14-04-B5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : launchmodem.com
Description . . . . . . . . . . . : Realtek RTL8102E/8103E Family PCI-E FE NI
C
Physical Address. . . . . . . . . : 00-23-8B-9E-B4-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::904e:f834:c811:2d1f%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.96(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, July 08, 2010 4:28:41 PM
Lease Expires . . . . . . . . . . : Friday, July 09, 2010 4:28:41 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{CA67E12F-88A4-4FA9-94EB-C663202D2
BCE}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : launchmodem.com
Description . . . . . . . . . . . : isatap.launchmodem.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

I noticed as above it changed from c:\users to c:\windows\system32. After all of this I still cannot access the modem.

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2xg

· #6 · Jul 8, 2010

Uninstall/reinstall your Network Adapter from Device Manager:

Click on Start, right click My Computer => Properties => Hardware tab => Device Manager => find your Network Adapters and expand it. Right click on the Wireless Adapter and choose Uninstall. To reinstall, right click anywhere on any Device, then choose Scan for hardware changes. Normally your Windows will do a Plug N play auto install for you, but just in case you might have your CD driver ready.

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izzymax

Discussion Starter · #7 · Jul 9, 2010

My laptop now works correctly. I can access my router and my modem and I am so relieved. Now I am working on my desktop to get it to do the same. It is a little different as it has Windows 98 on it. I know I should just trash the thing but I am sentimental. Thank you for all the help 2xgrump

ray:

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