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Discussion Starter · #1 ·
Hello,

I have a Dell W350I running Windows Vista Home Premium SP1.

As of yesterday, I have been unable to connect to the Internet, neither through wireless nor through a ethernet connection. I don't know what I did to disable it. When I try to connect through wireless, it says "Windows cannot find any networks." and when I try to diagnose it, it tells me to "Turn on wireless capability."

I have attempted to switch on the wireless from a switch on the side of the computer, but it doesn't turn on the blue light it normally does. Pressing FN+F2 doesn't do anything either.

In the device manager, everything seems to be working fine. Doing a TCP/IP Stack Repair doesn't change anything.

When I run ipconfig/all in the cmd window, I get the following:
C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : JACQUELINE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5B91 Wireless Network Adapter
Physical Address. . . . . . . . . : 00-22-69-95-43-5B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-21-CC-01-94-84
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{D2643045-EFBF-4B40-9C04-A9E48B49A
A90}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{B7661775-1AF5-4A73-8690-29D407E81
B0A}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 

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What "stack repair" did you attempt? Here's the correct one for Vista.


TCP/IP stack repair options for use with Vista or Windows 7.

Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

In the command prompt window that opens, type type the following commands, each followed by the Enter key:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.



I'd also like to see another IPCONFIG /ALL when you have the cable connected. Make sure the cable and router port are known working with another computer.
 

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Discussion Starter · #3 ·
I believe I used the same commands, but wireless still does not work (same results as decribed in previous post).


C:\Windows\system32>netsh winsock reset catalog

Successfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.

C:\Windows\system32>netsh int ipv4 reset reset.log
Reseting Echo Request, failed.
Access is denied.

Reseting Global, OK!
Reseting Interface, OK!
A reboot is required to complete this action.

C:\Windows\system32>netsh int ipv4 reset reset.log
Reseting Echo Request, failed.
Access is denied.

There's no user specified settings to be reset.




C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : JACQUELINE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5B91 Wireless Network Adapter
Physical Address. . . . . . . . . : 00-22-69-95-43-5B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-21-CC-01-94-84
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5115:656f:b906:7186%13(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.113.134(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff:3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{D2643045-EFBF-4B40-9C04-A9E48B49A
A90}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{B7661775-1AF5-4A73-8690-29D407E81
B0A}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 

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When you connect the wired connection to a known good cable and router port, do you get connect lights on the router/switch and the Ethernet port on the machine?

Please post another IPCONFIG /ALL with a wired connection.



Check all your network services are started:
  • COM+ Event System (for WZC issues)
  • Computer Browser
  • DHCP Client
  • DNS Client
  • Network Connections
  • Network Location Awareness
  • Remote Procedure Call (RPC)
  • Server
  • TCP/IP Netbios helper
  • Wireless Zero Configuration (XP wireless configurations only)
  • WLAN AutoConfig (Vista wireless configurations only)
  • Workstation

Note: You can check the services in Control Panel, Administrative Tools, Services.

All of these services should be started, and their startup type should be automatic (or perhaps manual).

If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running. Checking the event log is also a good idea here, there may be clues to what is failing.
 

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Discussion Starter · #5 · (Edited)
I had been connecting the laptop directly from the modem and bypassing the router, but after reading your post, I asked a friend for a cable to connect my laptop with the router - and now I can connect to the Internet through it! As for the network services you told me to check, yes, they were all started. Here's the results for ipconfig:

C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : JACQUELINE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : oc.cox.net

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5B91 Wireless Network Adapter
Physical Address. . . . . . . . . : 00-22-69-95-43-5B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : oc.cox.net
Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-21-CC-01-94-84
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5115:656f:b906:7186%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.179(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, December 04, 2009 3:35:02 PM
Lease Expires . . . . . . . . . . : Saturday, December 05, 2009 3:35:02 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : oc.cox.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:1061:ddb:3f57:ff4c(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::1061:ddb:3f57:ff4c%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{B7661775-1AF5-4A73-8690-29D407E81
B0A}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 

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Discussion Starter · #7 · (Edited)
Wireless still isn't working. The switch still does not turn the blue light and FN+F2 doesn't work either. And the Windows Network Diagnostics still has the same message ("Wireless capability on this computer is turned off").

Could it be a hardware problem?



Oh! And I just realized I wrote I had a Dell in the first post; I don't know what I was thinking at the time, but I actually have a Gateway, if that makes a difference.
 

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Well, first off, this is either a driver issue, wireless switch broken, or perhaps the wireless adapter is defective.

I'd start by reseating the wireless adapter, it's accessible from the bottom of the laptop in one of the removable panels (remove the battery first). Make sure it's firmly seated in it's socket.

Next, I'd load the latest wireless drivers from Gateway, and also any wireless control software they supplied.
 

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Discussion Starter · #9 ·
I just wanted to give an update as to how my problem was solved.

After opening my laptop up, I saw that the switch connected to the system board was broken off (I was able to identify what this should have looked like with a picture from a service guide), so I used a toothpick to push it into the "on" position .

So my wireless will always be on now, but that's not a problem for me; I'd rather have it like this than to have no wireless connections at all.

Thanks John for your help, and for narrowing down the problem for me! :smile:
 
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