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Discussion Starter · #1 ·
Hi, everyone.



Today, after restarting my computer, I was faced with the Startup Repair tool, unable to boot Windows 7.


A couple hours later, after running startup tool a total of 29 times I have been unable to solve the problem.

I have also:

Tried booting in safe mode[didn't work]
Tried last known good config[didn't work]

Based on some advice I read elsewhere, I also ran chkdsk /r/f c: . It completed successfully.

Even just knowing how I can extract my files so that I can re-install windows would be a big help.


Startup tool doesn't take over a minute to complete, and displays these details:

Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200110
Problem Signature 05: AutoFailover
Problem Signature 06: 29
Problem Signature 07 CorruptFile
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Startup Repair Diagnosis and Repair Log displays the following details:
Last successful boot time: 8/25/2012 11:35:21 PM(GMT)
Number of repair attempts: 29

Session details

System Disk = \Device\Harddisk1
Windows directory = C\Windows
AutoChk Run = 0
Number of root causes = 1

Test Performed:
Name: Check for updates
Result: Completed successfully. Error code = 0x0
Time taken = 15ms

Test Performed:
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 16ms

Test Performed:
Name: Disk failure diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 94 ms

Test Performed:
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 453 ms

Test Performed:
Volume content check
Result: Completed successfully. Error code = 0x0
Time taken 62ms

Test Performed:
Name: Boot manager diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0ms

Test Performed:
Name: System boot log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Test Performed:
Name: Event log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 31 ms

Test Performed:
Name: Internal state check
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Root cause found:
Startup repair has tried several times but still cannot determine the cause of the problem

Any help is appreciated!
 

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Hi-

Can you boot into safe-mode?

Also, do you have either a recovery partition, recovery disk, or the windows installation disk? (some of the tools could help, especially if safe mode doesn't work)

Regards,

Mark
 

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Discussion Starter · #3 ·
I cannot boot into safemode.

I do not have a recovery partition/recovery disk. I do have a windows installation disk.

I can access the system recovery options.


On the basis of advice I've read, I've burned Ubunto to a DVD, in case I cannot recovery my files in any other manner.


Thank you very much for your assistance
 

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Hi-

To run the Bootrec.exe tool, you must start Windows RE. To do this, follow these steps:
Put the Windows Vista or Windows 7 installation disc in the disc drive, and then start the computer.
Press a key when you are prompted.
Select a language, a time, a currency, a keyboard or an input method, and then click Next.
Click Repair your computer.
Click the operating system that you want to repair, and then click Next.
In the System Recovery Options dialog box, click Command Prompt.
The above is quoted from: Use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup issues in Windows

Once you have the command prompt up type

bootrec.exe /fixMBR

Then once it says that it completed successfully, exit cmd, shutdown you computer and see if it boots.

Regards,

Mark
 

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Hi-

Does it automatically go into start-up repair upon booting the computer, or do you select it.

Regards,

Mark
 

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Hi-

I'm going to ask the other staff members if they have any ideas, especially since instructions for a repair install have (i think) changed since SP1 came out. Sorry for that.

Regards,

Mark
 

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Visiting Expert, Microsoft Support Team
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Tried booting in safe mode[didn't work]
Tried last known good config[didn't work]
Please describe exactly what you see on-screen (and give me an idea of the time taken on each screen) when attempt to load Windows normally.
  • Do the same for Safe Mode also please.
Does the system "hang" or does it re-start?
Do you see and have the chance to read any error messages?
 

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Do NOT go ahead with installing Ubuntu!!!

Ubuntu can be run from a bootable CD/DVD to recover your files: You should not attempt to actually install it on the hard drive!
 

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Hi-

IF, and only if, you know how to setup a dual boot with Ubuntu, know how to install to a different partition (and if needed create one). Also, using the disk, you can run Ubuntu without actually installing it from the disk, you can use this to backup important files to an external hard drive or flash drive, or to a separate partition.

Regards,

Mark
 

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Discussion Starter · #13 · (Edited)
Please describe exactly what you see on-screen (and give me an idea of the time taken on each screen) when attempt to load Windows normally.
  • Do the same for Safe Mode also please.
Does the system "hang" or does it re-start?
Do you see and have the chance to read any error messages?
The system appears to load normally, however a screen then appears which says "Loading Windows files" with a white bar. Once that finishes it continues loading normally. Then, the screen which is the background to the log-in screen appears, and after a brief moment Startup Repair begins.

The same occurs with safe mode.
 

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Discussion Starter · #15 ·
Hi-

IF, and only if, you know how to setup a dual boot with Ubuntu, know how to install to a different partition (and if needed create one). Also, using the disk, you can run Ubuntu without actually installing it from the disk, you can use this to backup important files to an external hard drive or flash drive, or to a separate partition.

Regards,

Mark
Thank you.
 

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Thank you for averting a potential crisis.
No worries: Let's not have any of those if we can help it!

What about attempting to load Windows in Safe Mode?
  • What exactly do you see happening on-screen when attempting that?
I think the system is BSOD'ing and re-starting .... but it's difficult to tell from your description.

Please do the following:
(the screenshots are from Windows XP, but things will be essentially the same in Windows 7)

Get a look at the error message presented by the BSOD (blue screen of death) ....
  • Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Advanced Boot Options" menu screen.


  • Use the UP/DOWN arrow keys to select "Disable automatic restart on system failure" and press the <ENTER> key.
  • Your system will attempt to start normally, but when it crashes, it will not re-start: Instead, you will see a BSOD with error message.


  • Record the error message details (contained in the areas outlined in red, in the above example image), and post in your reply.
 

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Discussion Starter · #17 ·
No worries: Let's not have any of those if we can help it!

What about attempting to load Windows in Safe Mode?
  • What exactly do you see happening on-screen when attempting that?
I think the system is BSOD'ing and re-starting .... but it's difficult to tell from your description.

Please do the following:
(the screenshots are from Windows XP, but things will be essentially the same in Windows 7)

Get a look at the error message presented by the BSOD (blue screen of death) ....
  • Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Advanced Boot Options" menu screen.

  • Use the UP/DOWN arrow keys to select "Disable automatic restart on system failure" and press the <ENTER> key.
  • Your system will attempt to start normally, but when it crashes, it will not re-start: Instead, you will see a BSOD with error message.

  • Record the error message details (contained in the areas outlined in red, in the above example image), and post in your reply.

Sorry if my description lacked clarity. I am going to follow your recommendations, but, just to be sure there is no confusion, my computer does not automatically restart upon booting. It merely goes straight into startup repair.
 

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Discussion Starter · #18 ·
I have just finished completing your instructions.

The computer did what it usually did. Which is boot normally, besides displaying a screen with "Windows loading files" on it, then proceed to start-up repair.
 

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Let's try a different tack and see if you can boot from the Ubuntu DVD and successfully load the Ubuntu operating system.

Let me know if you can successfully get to the Ubuntu Desktop.

Remember: Do not choose to install Ubuntu on the hard drive. Simply try Ubuntu, loading the operating system into RAM (memory).
 

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Discussion Starter · #20 ·
Let's try a different tack and see if you can boot from the Ubuntu DVD and successfully load the Ubuntu operating system.

Let me know if you can successfully get to the Ubuntu Desktop.

Remember: Do not choose to install Ubuntu on the hard drive. Simply try Ubuntu, loading the operating system into RAM (memory).
How exactly do I boot from the disk? I've put in the computer the computer and restarted, and tried to boot from the disk drive using the boot menu, but I cannot get anything to happen.
 
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