[Jack02109]

my Internet connection is down after uninstalling Symantec antivirius 10 on my other HP laptop. Both Network Adapters are working properly according to the Device Manager.

Below is the IpConfig/all results: Any ideas?

Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
Physical Address. . . . . . . . . : 00-1A-73-B0-70-BA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a18e:45f7:5d8e:75a0%9(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.117.160(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 151001715
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-24-AB-8B-BD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{77A7BD18-8306-4396-9F99-14DC697E3
825}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{EB36EDFE-FA87-4E3D-ABA2-9BA2FD93D
2C4}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:169.254.117.160%12(Preferred)

Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

 

[OrangeNoband]

Autoconfiguration IPv4 Address. . : 169.254.117.160(Preferred)

That IP address looks wrong to me, its a peer-to-peer temporary address ie for doing laptop-to-laptop transfers ie without an accesspoint, its not aquiring an address from your routers DHCP as this would look like 192.168.1.x etc
Have you got your wireless card set up for peer mode rather than AccessPoint ?

Maybe uninstall the wireless card from add/remove hardware and reboot then windows should find the hardware and install the drivers automatically... But only do this if you are sure you know what youre doing, I dont want to make your machine worse lol

 

[johnwill]

TCP/IP stack repair options for use with Windows Vista.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

In the command prompt window that opens, type type the following commands:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

 

[Jack02109]

thanks Johnwill but it didn't seem to solve the problem I ran the commands as administrator and they ran fine, each telling me that I need to re-boot. I re-booted after running them, but i still can't connect to the internet, despite my machine saying it is connected to the router.

I'm thinking of re-installing Windows. Will that solve this? Is there anything short of that to do?

 

[johnwill]

I'd start by uninstalling the Norton junk! It stopped working when you installed it, so it sure seems like the top suspect. :smile: