[Ainna]

Hi everyone,

This is the first time I'm posting to a computer forum. How awesome that you all are here!

I'm computer-illiterate, but this past summer I had a virus (actually it was there for quite some time --- over a year; Norton supposedly removed it, but it came back, and I was doing a lot of online banking, and suddenly all the money was removed from my bank account! of course the bank returned the money, but it happened TWICE!!! after which I got a new (refurbished) computer, and I just do not want to go through all that again).

Tonight my computer started acting funny (and 2 days ago too). Certain websites that never do this started popping up windows that said the websites couldn't open. Then I ran my Spyware program (Spyware Doctor), and it says that there is a Medium Threat on my computer, + 32 infections. It cleaned 31 of the infections, but 1 infection + the Medium Threat cannot be cleaned. :4-dontkno It's calling the Medium Threat Application.Win DVD and says that it is a legitimate application that, under some circumstances, people may not want. But I've run Spyware Doctor before and not gotten this message about a threat on my computer (since getting the new computer). And I certainly haven't downloaded a DVD program in the interim. So why suddenly do I have this Win DVD, that is now showing up as a threat? It has to be a virus, I guess? And what do I do, since Spyware Doctor won't clean it?

Thank you so much. I hope you can help....

Ainna

 

[chemist]

Hello and Welcome to TSF.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

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Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50...-posting-for-malware-removal-help-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new thread, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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