Hello and Welcome to TSF!
Let's verify something from your computer. Is this a Wired or Wireless issue?
Please locate the Network Adapters from your Device Manager and see if there's any Symbols (?, ! or X).
Also, please check out all the connections of your Devices (router & modem) if they are plugged in to the correct ports by following this link.
Let's verify something from your computer. Is this a Wired or Wireless issue?
Please locate the Network Adapters from your Device Manager and see if there's any Symbols (?, ! or X).
Also, please check out all the connections of your Devices (router & modem) if they are plugged in to the correct ports by following this link.