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Discussion Starter · #1 ·
Hi,
I have a problem with my windows home edition xp computer. I can not get any new hardware drivers to install so therefore I can't get any new devices to work on it. I bought a 320G Sata Hard drive and installed it and it works, I use it primarily for photo storage, but everytime I restart my computer it prompts me to install the driver for it, and also for every
other thing that I have attempted to install on it since. I bought a wacom digital pen with mouse and pad and can't get it to install the drivers for it and therefore can not use it. PLEASE someone help. What did I do wrong?
It worked fine until I installed that 320G hd and I need the storage for my digital photos. Help please

Audra
 

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Audra, can you give us the specifications of your pc, please.
Morterboard manufacturer and model.
Processor
Memory
Video Card
Power Supply..............as much as you can.

If you are not sure of these details, you can download and run this free program which will give you easy to read info about you pc setup etc............

http://www.softpedia.com/get/System/System-Info/Everest-Home-Edition.shtml
 

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Discussion Starter · #3 ·
Thanks for your quick response Houndog777 The whole report will not send because it's too long but if you need more of it let me know. My husband built this computer for me and I never really had any problems with it until we installed the new hard drive. I can't even get the new Windows Media downloads from the automatic update page. I don't know what to do so any input would be greatly appreiciated. Thanks again, Audra



Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name DIGITALSOLUTION (LYNNsLITTLETOY)
User Name Presentations Plus

Motherboard:
CPU Type Intel Pentium 4 650, 3400 MHz (17 x 200)
Motherboard Name Dell OptiPlex GX620
Motherboard Chipset Intel Lakeport-G i945G
System Memory 1024 MB (DDR2-533 DDR2 SDRAM)
BIOS Type Phoenix (05/24/05)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter RADEON X600 Series Secondary (128 MB)
Video Adapter RADEON X600 Series (128 MB)
3D Accelerator ATI Radeon X600 (RV370)
Monitor Dell 1905FP (Digital) [19" LCD] (T611655GAFNJ)

Multimedia:
Audio Adapter Creative EMU10K1 SB Live! Audio Processor

Storage:
IDE Controller Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
IDE Controller Intel(R) 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0
Floppy Drive Floppy disk drive
Disk Drive ST3320620AS (298 GB, IDE)
Disk Drive WDC WD800JD-75JNC0 (74 GB, IDE)
Optical Drive SONY DVD RW DRU-810A
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 76285 MB (12667 MB free)
E: (NTFS) 305234 MB (253202 MB free)
Total Size 372.6 GB (259.6 GB free)

Input:
Keyboard Microsoft USB Dual Receiver Wireless Keyboard (IntelliType Pro)
Mouse Microsoft USB Dual Receiver Wireless Mouse (IntelliPoint)

Network:
Network Adapter Broadcom NetXtreme 57xx Gigabit Controller (192.168.1.64)

Peripherals:
Printer Auto Microsoft XPS Document Writer on BIGDAD
Printer Broderbund PDF Converter 2.10d
Printer HP Photosmart A510 series
Printer Lexmark 3300 Series
Printer LexmarkFax
Printer Microsoft Office Document Image Writer
Printer Microsoft XPS Document Writer
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB2 Controller Intel 82801GB ICH7 - Enhanced USB2 Controller [A-1]
USB Device Generic USB Hub
USB Device Lexmark 3300 Series
USB Device USB Composite Device
USB Device USB Composite Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Printing Support


--------[ DMI ]---------------------------------------------------------------------------------------------------------

[ BIOS ]

BIOS Properties:
Vendor Dell Inc.
Version A01
Release Date 05/24/2005
Size 512 KB
Boot Devices Floppy Disk, Hard Disk, CD-ROM, LS-120
Capabilities Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS
Supported Standards DMI, APM, ACPI, PnP
Expansion Capabilities PCI, USB

[ System ]

System Properties:
Manufacturer Dell Inc.
Product OptiPlex GX620
Serial Number DTWQQ71
Universal Unique ID 44454C4C-54001057-8051C4C0-4F513731
Wake-Up Type Power Switch

[ Motherboard ]

Motherboard Properties:
Manufacturer Dell Inc.
Product 0F8098
Serial Number ..CN1374055K00ZF.

[ Chassis ]

Chassis Properties:
Manufacturer Dell Inc.
Serial Number DTWQQ71
Chassis Type Mini Tower

[ Processors / Processor #1 ]

Processor Properties:
Manufacturer Intel
External Clock 800 MHz
Maximum Clock 4000 MHz
Current Clock 3400 MHz
Type Central Processor
Voltage 1.7 V
Status Enabled
Upgrade ZIF
Socket Designation Microprocessor

[ Caches / Cache #1 ]

Cache Properties:
Type Internal
Status Enabled
Operational Mode Write-Back
Maximum Size 16 KB
Installed Size 16 KB
Error Correction None

[ Caches / Cache #2 ]

Cache Properties:
Type Internal
Status Enabled
Operational Mode Varies with Memory Address
Maximum Size 2048 KB
Installed Size 2048 KB
Error Correction Single-bit ECC

[ Memory Devices / DIMM_1 ]

Memory Device Properties:
Form Factor DIMM
Type Detail Synchronous
Size 512 MB
Speed 533 MHz
Total Width 64-bit
Data Width 64-bit
Device Locator DIMM_1
Manufacturer CE00000000000000
Serial Number F607A366
Part Number M3 78T6553BZ0-CD5

[ Memory Devices / DIMM_3 ]

Memory Device Properties:
Form Factor DIMM
Type Detail Synchronous
Size 512 MB
Speed 533 MHz
Total Width 64-bit
Data Width 64-bit
Device Locator DIMM_3
Manufacturer FFFFFFFFFFFFFFFF
Serial Number FFFFFFFF

[ Memory Devices / DIMM_2 ]

Memory Device Properties:
Form Factor DIMM
Type Detail Synchronous
Speed 533 MHz
Total Width 64-bit
Data Width 64-bit
Device Locator DIMM_2
Manufacturer CE00000000000000
Serial Number F60794C9
Part Number M3 78T6553BZ0-CD5

[ Memory Devices / DIMM_4 ]

Memory Device Properties:
Form Factor DIMM
Type Detail Synchronous
Speed 533 MHz
Total Width 64-bit
Data Width 64-bit
Device Locator DIMM_4
Manufacturer FFFFFFFFFFFFFFFF
Serial Number FFFFFFFF

[ System Slots / PEG ]

System Slot Properties:
Slot Designation PEG
Type PCI-E x1
Usage In Use
Length Long

[ System Slots / SLOT2 ]

System Slot Properties:
Slot Designation SLOT2
Type PCI
Usage In Use
Data Bus Width 32-bit
Length Long

[ System Slots / SLOT3 ]

System Slot Properties:
Slot Designation SLOT3
Type PCI
Usage Empty
Data Bus Width 32-bit
Length Long

[ System Slots / SLOT4 ]

System Slot Properties:
Slot Designation SLOT4
Type PCI-E x1
Usage In Use
Length Long

[ Port Connectors / PARALLEL ]

Port Connector Properties:
Port Type Parallel Port PS/2
Internal Reference Designator PARALLEL
Internal Connector Type None
External Connector Type DB-25 pin female

[ Port Connectors / SERIAL1 ]

Port Connector Properties:
Port Type Serial Port 16550A Compatible
Internal Reference Designator SERIAL1
Internal Connector Type None
External Connector Type DB-9 pin male

[ Port Connectors / USB1 ]

Port Connector Properties:
Port Type USB
Internal Reference Designator USB1
Internal Connector Type None
External Connector Type USB

[ Port Connectors / USB2 ]

Port Connector Properties:
Port Type USB
Internal Reference Designator USB2
Internal Connector Type None
External Connector Type USB

[ Port Connectors / USB3 ]

Port Connector Properties:
Port Type USB
Internal Reference Designator USB3
Internal Connector Type None
External Connector Type USB

[ Port Connectors / USB4 ]

Port Connector Properties:
Port Type USB
Internal Reference Designator USB4
Internal Connector Type None
External Connector Type USB

[ Port Connectors / USB5 ]

Port Connector Properties:
Port Type USB
Internal Reference Designator USB5
Internal Connector Type None
External Connector Type USB

[ Port Connectors / USB6 ]

Port Connector Properties:
Port Type USB
Internal Reference Designator USB6
Internal Connector Type None
External Connector Type USB

[ Port Connectors / USB7 ]

Port Connector Properties:
Port Type USB
Internal Reference Designator USB7
Internal Connector Type None
External Connector Type USB

[ Port Connectors / USB8 ]

Port Connector Properties:
Port Type USB
Internal Reference Designator USB8
Internal Connector Type None
External Connector Type USB

[ Port Connectors / ENET ]

Port Connector Properties:
Port Type Network Port
Internal Reference Designator ENET
Internal Connector Type None
External Connector Type RJ-45

[ Port Connectors / MIC ]

Port Connector Properties:
Port Type Audio Port
Internal Reference Designator MIC
Internal Connector Type None
External Connector Type Mini-jack (headphones)

[ Port Connectors / LINE-OUT ]

Port Connector Properties:
Port Type Audio Port
Internal Reference Designator LINE-OUT
Internal Connector Type None
External Connector Type Mini-jack (headphones)

[ Port Connectors / LINE-IN ]

Port Connector Properties:
Port Type Audio Port
Internal Reference Designator LINE-IN
Internal Connector Type None
External Connector Type Mini-jack (headphones)

[ Port Connectors / HP-OUT ]

Port Connector Properties:
Port Type Audio Port
Internal Reference Designator HP-OUT
Internal Connector Type None
External Connector Type Mini-jack (headphones)

[ Port Connectors / MONITOR ]

Port Connector Properties:
Port Type Video Port
Internal Reference Designator MONITOR
Internal Connector Type None
External Connector Type DB-15 pin female

[ On-Board Devices / AC'97 Audio Controller ]

On-Board Device Properties:
Description AC'97 Audio Controller
Type Sound


--------[ Overclock ]---------------------------------------------------------------------------------------------------

CPU Properties:
CPU Type Intel Pentium 4 650
CPU Alias Prescott-2M
CPU Stepping N0
Engineering Sample No
CPUID CPU Name Intel(R) Pentium(R) 4 CPU 3.40GHz
CPUID Revision 00000F43h

CPU Speed:
CPU Clock 3393.80 MHz (original: 3400 MHz)
CPU Multiplier 17.0x
CPU FSB 199.64 MHz (original: 200 MHz)
Memory Bus 266.18 MHz

CPU Cache:
L1 Trace Cache 12K Instructions
L1 Data Cache 16 KB
L2 Cache 2 MB (On-Die, ECC, ATC, Full-Speed)

Motherboard Properties:
Motherboard ID <DMI>
Motherboard Name Dell OptiPlex GX620

Chipset Properties:
Motherboard Chipset Intel Lakeport-G i945G
Memory Timings 4-4-4-11 (CL-RCD-RP-RAS)

SPD Memory Modules:
DIMM1: Samsung M3 78T6553BZ0-CD5 512 MB DDR2-533 DDR2 SDRAM (5.0-4-4-11 @ 266 MHz) (4.0-4-4-11 @ 266 MHz) (3.0-3-3-8 @ 200 MHz)
DIMM3: Samsung M3 78T6553BZ0-CD5 512 MB DDR2-533 DDR2 SDRAM (5.0-4-4-11 @ 266 MHz) (4.0-4-4-11 @ 266 MHz) (3.0-3-3-8 @ 200 MHz)

BIOS Properties:
System BIOS Date 05/24/05
Video BIOS Date 05/03/18
DMI BIOS Version A01

Graphics Processor Properties:
Video Adapter ATI Radeon X600 (RV370)
GPU Code Name RV370 (PCI Express x16 1002 / 5B62, Rev 00)
GPU Clock 324 MHz (original: 324 MHz)
Memory Clock 250 MHz (original: 250 MHz)
 

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Discussion Starter · #5 ·
Did the Bios update and the chipset driver and everything else I could see needed updated, but still won't install new hardware drivers. It recognizes that the device is attached but it won't install. Help again?...please
 

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Ok.......Next attempt is to ckeck XP is not corrupted in any way.

For this we use the Windows System File Checker. With your XP disc loaded and any anti-virus software and other non-XP programs disabled.

1. Click Start, click Run and type sfc/scannow, and then press ENTER.
2. Follow the prompts throughout the System File Checker process.
3. Remove the XP disc and restart the computer when System File Checker process is complete.
4. Check for XP Updates at Microsoft.

Good Luck!
 
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