I have Windows Xp and I got a virus and it really screwed up my computer so I got my windows recovery CD and did a re-install but kept my data files. I guess I still had the virus because now my computer won't even get to the desktop and restarting in safe mode didn't work. Also tried doing a complete re-install of everything and erasing all files but when i did it it said it was initializing then it gave me the blue error screen and everytime it says "c000021 fatal system error". I contacted Gateway online chat support, they told me to try to take out each memory chip one at a time to see if they were somehow damaged, but it still did the same thing. So then they told me to contact a technician, but I don't exactly have enough money to go that route. Does anyone know of anything else I could do to try to get my system up and running again? Thanks.