Hi SndyRds,
I've had good luck with Western Digital and Iomega external hard-drives. No company is perfect though, each of them have their faulty devices....it happens. Yes, you can definitely remove a user from your daughter's laptop as long as the account you are on has "Administrator" rights. As far as transferring the data over to the external HD, you can actually just save $$$$ and do this yourself. You can drag-and-drop folders onto the external HD. Good luck and hopefully everything works out for you.
I've had good luck with Western Digital and Iomega external hard-drives. No company is perfect though, each of them have their faulty devices....it happens. Yes, you can definitely remove a user from your daughter's laptop as long as the account you are on has "Administrator" rights. As far as transferring the data over to the external HD, you can actually just save $$$$ and do this yourself. You can drag-and-drop folders onto the external HD. Good luck and hopefully everything works out for you.