Tech Support Forum banner

BSOD/ windows shut down unexpectedly

1643 Views 2 Replies 2 Participants Last post by  komputerknowhow

this happens to me frequently on my laptop where I shut the screen and it goes into standby then later I open it and my computer has restarted itself! then I get the windows error reporting message that "windows has recovered from an unexpected shutdown" It is getting annoying. my computer is a year old.
I have included the files necessary. Parts 1 and 2
part 1 contains 1/2 of the autorun analysis and the vista health file
part 2 contains the other 1/2 and the belarc advisor file

any help would be appreciated! thankyou

Info needed:

windows vista home premium X86 service pack 2
pentium T4200 @ 2.0 GHZ

windows error reporting log:


Shut down unexpectedly

7/4/2010 11:32 AM

Report Sent

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)

Extra information about the problem
BCCode: 9f
BCP1: 00000003
BCP2: 8563C6A0
BCP3: 85750740
BCP4: 857C8468
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Server information: 9d0bab6d-013a-4069-93f7-15fc9c6fca20


See less See more
Not open for further replies.
1 - 3 of 3 Posts
Hi -

There were no minidump files in your attached zips.

A few things I noticed that may help in lieu of the dumps.

1. Remove Ad-Aware. Use Revo -->

Reboot upon completion.

2. Remove Norton 360 -->

3. Update your IDT audio codec -->

Update other drivers (UDT has 4-2010 update) -
Dell Support - Inspiron 1545 -->

Regards. . .


See less See more

the dump file should be in there somewhere here it is though . I will try your suggestion of updating the drivers.


1 - 3 of 3 Posts
Not open for further replies.