BSoD when trying to install Vista SP2

1446 Views 3 Replies 2 Participants Last post by usasma, Jul 8, 2010

jweir

Discussion Starter · Jul 4, 2010

I am running Vista 32 bit
which was installed on the computer originally
this is an OEM version on an ACER ASPIRE ASE380 UD440A
the sytem is 2 years old
never been re-installed
The CPU is an AMD Athlon(tm) 64 x2 Dual COre Processor 4400+ 2.30 GHz
I have an NVIDIA GeForce 8400
No idea about the mother board or power supply.

I am trying to install Service Pack 2 but get the BSoD with power driver state failure. Looked at the minidump file but it said it was caused by the ntkrnlpa.exe file. I have had a problem with the front USB ports not working.

This is my sons computer so who knows what crap he has put on it.

I have tried to update several of the drivers for the CD/DVD drive as well as the multi port card reader and I always get a timed out error syaing windows found drivers but could not install them. ANy help is greatly appreciated.

Save

Status: Not open for further replies.

1 - 4 of 4 Posts

usasma

· #2 · Jul 4, 2010 (Edited)

There are 2 common reasons for Service Pack installation to fail:
- malware infection
- outdated/incompatible drivers

So, check for infection with one of these free, independent, online scans: http://www.carrona.org/malware.html
Then, visit the manufacturer's website ( http://global-download.acer.com/Ste...spire&Step3=Aspire E380&BC=Acer&SC=PA_7&LC=en )and download/update ALL of your drivers (Don't use Windows Update or the Update function of Device Manager).

On to the stuff that you uploaded.....

Your D: drive is full. It has 14% free space - and we recommend that you keep 15% free (so 14's probably OK also). But if you're storing stuff on it, then you'll have to get rid of some stuff.

You have some very, very outdated drivers on the system and they must be replaced/removed. Please follow the instructions below:
Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:

How To Find Drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers (You can look them up here: http://www.carrona.org/dvrref.html ).
Please pay particular attention to any dated 2008 or earlier:

Code:

abf2a000 abf2de40 Aspi32   Aspi32.SYS   Fri Sep 10 19:46:10 [COLOR=Red]1999 [/COLOR](37D99842)
abfbe000 abfbfd80 enodpl   enodpl.sys   Sun Mar 02 11:44:25 [COLOR=Red]2003 [/COLOR](3E6234E9)
abfc0000 abfd1000 int15    int15.sys    Wed Oct 01 01:29:49 [COLOR=Red]2003 [/COLOR] (3F7A664D)
af8f1000 af8f2280 tandpl   tandpl.sys   Fri Apr 18 18:27:16 [COLOR=Red]2003 [/COLOR] (3EA07BC4)
82e7b000 82e7e680 UBHelper UBHelper.sys Fri Dec 17 04:00:25 [COLOR=Red]2004 [/COLOR] (41C2A029)
8d170000 8d171800 NTIDrvr  NTIDrvr.sys  Tue Dec 21 15:33:14 [COLOR=Red]2004 [/COLOR] (41C8888A)
82f0a000 82f17000 nvstor   nvstor.sys   Sat Dec 23 11:07:25 2006 (458D543D)
82f59000 82f5b980 psdfilter psdfilter.sys Fri Nov 10 02:10:48 2006 (455425F8)
8876c000 8876df00 PSDNServ PSDNServ.sys Fri Nov 10 02:21:14 2006 (4554286A)
8e208000 8e398a40 RTKVHDA  RTKVHDA.sys  Wed Nov 08 06:04:28 2006 (4551B9BC)
82de2000 82dfc000 SysPlant SysPlant.sys Sat Sep 08 00:55:14 2007 (46E22B32)
883ad000 883cb000 teefer2  teefer2.sys  Mon Aug 06 19:29:12 2007 (46B7AEC8)
8d178000 8d1c4000 yk60x86  yk60x86.sys  Thu Dec 06 07:25:16 2007 (4757EA2C)
8dffd000 8dffe460 CVirtA   CVirtA.sys   Thu Jan 18 15:28:01 2007 (45AFD851)
8e070000 8e0ba000 SRTSP    SRTSP.SYS    Thu Aug 02 17:46:21 2007 (46B250AD)
8e15c000 8e16a000 wpsdrvnt wpsdrvnt.sys Sat Sep 08 00:55:48 2007 (46E22B54)
8e3eb000 8e3fc000 SRTSPX   SRTSPX.SYS   Thu Aug 02 17:46:20 2007 (46B250AC)
8e74c000 8e76bb00 SYMEVENT SYMEVENT.SYS Wed Aug 22 18:00:57 2007 (46CCB219)
8e7da000 8e7e9000 RTSTOR   RTSTOR.SYS   Fri May 11 08:09:48 2007 (46445D0C)
9740e000 97477000 SPBBCDrv SPBBCDrv.sys Tue Jul 31 04:58:59 2007 (46AEF9D3)
af9b8000 af9bd080 SYMREDRV SYMREDRV.SYS Mon Jan 08 21:34:37 2007 (45A2FF3D)
82c0d000 82d0d000 sptd     sptd.sys     Wed Mar 05 19:32:57 2008 (47CF3BB9)
82ea5000 82ec9000 nvstor32 nvstor32.sys Fri Jan 25 22:01:02 2008 (479AA26E)
8d1c4000 8d1e1480 dne2000  dne2000.sys  Fri Mar 28 20:29:38 2008 (47ED8D72)
8e000000 8e009000 ws2ifsl  ws2ifsl.sys  Sat Jan 19 00:56:49 2008 (47919121)
8e04a000 8e054000 MODEMCSA MODEMCSA.sys Sat Jan 19 00:57:16 2008 (4791913C)
9755c000 97566000 dump_diskdump dump_diskdump.sys Sat Jan 19 00:49:43 2008 (47918F77)
97566000 9758a000 dump_nvstor32 dump_nvstor32.sys Fri Jan 25 22:01:02 2008 (479AA26E)
975c7000 975cf000 drmkaud  drmkaud.sys  Sat Jan 19 00:53:16 2008 (4791904C)
a92b8000 a92e8000 RMCAST   RMCAST.sys   Fri May 09 21:33:10 2008 (4824FB56)
abf2e000 abfbe000 CVPNDRVA CVPNDRVA.sys Thu Jun 19 20:07:47 2008 (485AF4D3)
af926000 af92aa00 LVPr2Mon LVPr2Mon.sys Wed Dec 17 00:41:10 2008 (494890F6)

Once all the drivers are updated, see if you have further BSOD's. If so, upload them and we'll work on them that way.

BSOD BUGCHECK SUMMARY

Code:

[font=lucida console]
Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Debug session time: Sat Jul  3 18:39:41.526 2010 (UTC - 4:00)
System Uptime: 0 days 20:06:57.620
BugCheck 9F, {4, 258, 0, 0}
Probably caused by : ntkrpamp.exe ( nt!PopBuildDeviceNotifyListWatchdog+27 )
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
  
  
 
[/font]

See less See more

Save

jweir

Discussion Starter · #3 · Jul 8, 2010 (Edited)

When I try to install any driver updates I get (not responding errors). I have tried to stop and restart the windows installer service with no luck. Any ideas?

Save