BSOD when leaving the computer idle while sleeping

1128 Views 1 Reply 2 Participants Last post by writhziden, Mar 22, 2013

JaredEleazar

Discussion Starter · Mar 21, 2013

Hi everyone, in addidion to my computer BSOD'ing while leaving the computer idle while I sleep, sometimes all the programs just become unresponsive but my mouse pointer is still able to move.

Here are the specs:
· OS: Windows 7
· x64
· What was original installed OS on system? Windows 7 x64
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? full retail version
· Age of system (hardware): 18 months
· Age of OS installation - have you re-installed the OS? I have not

· CPU:AMD Phenom II X6 1100T
· Video Card: AMD Radeon HD 6800 Series
· MotherBoard: Gigabyte Technology Co., Ltd. GA-880GA-UD3H
· Power Supply - brand & wattage: I don't know

· System Manufacturer: Home built

Attached is the entire output folder including the Perfmon.

Thank you in advance!

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writhziden

· #2 · Mar 22, 2013 (Edited)

Recommendations:

The problem you describe may be a known problem with the Crucial M4.

M4 customers,

We are aware of an issue that is currently affecting a small number of users whereby their m4 causes their system to require a restart. This issue occurs after approximately 5,000 hours of actual “on time” use. Following the initial reboot, the system then requires subsequent restarts after each additional hour of use. However, the data on the SSD is unaffected and will not be lost due to this condition.

Through our investigation, we have determined the root cause of the problem and will be releasing a firmware update that rectifies the situation. We are currently running through our validation and compatibility process. Once this process is complete, the firmware will be made available to our customers. Although we understand the desire of some people to start using unreleased firmware now, we want to ensure that our solution works across multiple chipsets, systems, and operating systems before publishing the release code. We are currently targeting the week of January 16th, 2012 to publicly release the new firmware update.

We understand the impact that this is having on some users right now and apologize for this inconvenience. We appreciate your continued support, feedback, and patience as we finalize code and resolve this issue.

- BSOD Crucial M4.

- Crucial.com Product Downloads - Firmware Updates

SSD Troubleshooting:

The crashes you are receiving are common with SSDs when there are incompatible drivers, hardware, BIOS, or firmware issues. Proceed with SSD troubleshooting:

Make sure the following are up to date:
- SSD firmware
- BIOS Version
- Chipset Drivers
- Hard disk controller drivers/SATA drivers
- If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Try doing a power cycle of the SSD. The following steps should be carried out and take ~1 hour to complete.
1. Power off the system.
2. Remove all power supplies (ac adapter then battery for laptop, ac adapter for desktop)
3. Hold down the power button for 30 seconds to close the circuit and drain all components of power.
4. Reconnect all power supplies (battery then ac adapter for laptop, ac adapter for desktop)
5. Turn on the system and enter the BIOS (see your manual for the steps to enter the BIOS)
6. Let the computer remain in the BIOS for 20 minutes.
7. Follow steps 1-3 and physically remove the SSD from the system by disconnecting the cables for a desktop or disconnecting the drive from the junction for a laptop.
8. Leave the drive disconnected for 30 seconds to let all power drain from it.
9. Replace the drive connection(s) and then do steps 4-8 again.
10. Repeat steps 1-4.
11. Start your computer normally and run Windows.
The above steps were a result of: Why did my SSD "disappear" from my system? - Crucial Community

While that may not be your drive, a power cycle should be the same on all SSD drives. See how the system responds after the SSD power cycle.

Outdated and Problematic Drivers:

You should update/replace/remove the following drivers. Any drivers that are known to cause BSODs, please remove the software or remove the drivers and then remove the device; steps to do so are given after the list of outdated drivers.

gdrv.sys Thu Mar 12 21:22:29 2009 (49B9D175)
Gigabyte Easy Saver - mobo power utility driver
http://www.carrona.org/drivers/driver.php?id=gdrv.sys

nusb3hub.sys Fri Nov 20 03:15:57 2009 (4B066C5D)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 version)
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys

nusb3xhc.sys Fri Nov 20 03:16:01 2009 (4B066C61)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 version)
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys

AppleCharger.sys Mon Jan 10 02:57:29 2011 (4D2AD809)
GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge [br] May cause BSOD on Win7/8 systems - uninstall to test (haven't seen recently (15Jan2013))
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys

dtsoftbus01.sys Fri Jan 13 06:45:46 2012 (4F10358A)
Daemon Tools driver [br] Possible BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys

AODDriver2.sys Tue Mar 6 02:55:00 2012 (4F55DEF4)
AMD Overdrive; also in EasyTune6 for Gigabyte motherboard [br] Known BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys

To update drivers, make sure to download the drivers from the manufacturer and not using 3rd party programs. Your drivers should be found from your motherboard support site (ASUS, Gigabyte, MSI, etc.) or your vendor support site (Dell, HP, Toshiba, Sony, etc.) first. If you have devices you bought yourself, the drivers for those devices need to be downloaded from the manufacturer support site for those devices. If you need help, let us know.

To remove drivers, do so by uninstalling the device or software associated with the driver. Devices can be uninstalled through device manager, and then the device itself should be physically removed from the system if no driver updates are available for the device. If it does not make sense to remove the device, i.e. the device is a motherboard, please ask us for further assistance.

Uninstall or change a program

Open Device Manager

3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

Code:

[font=lucida console]**************************Thu Mar 21 05:14:41.505 2013 (UTC - 6:00)**************************
[COLOR=RED][B]gdrv.sys                    Thu Mar 12 21:22:29 2009 (49B9D175)[/B][/COLOR]
[COLOR=RED][B]nusb3hub.sys                Fri Nov 20 03:15:57 2009 (4B066C5D)[/B][/COLOR]
[COLOR=RED][B]nusb3xhc.sys                Fri Nov 20 03:16:01 2009 (4B066C61)[/B][/COLOR]
jraid.sys                   Wed Jan 27 01:58:17 2010 (4B600029)
amdiox64.sys                Thu Feb 18 08:17:53 2010 (4B7D5A21)
amdxata.sys                 Fri Mar 19 10:18:18 2010 (4BA3A3CA)
RtHDMIVX.sys                Mon May 24 06:07:55 2010 (4BFA6C1B)
RTKVHD64.sys                Tue Nov  2 05:25:59 2010 (4CCFF547)
[COLOR=RED][B]AppleCharger.sys            Mon Jan 10 02:57:29 2011 (4D2AD809)[/B][/COLOR]
Rt64win7.sys                Thu Jan 13 04:57:19 2011 (4D2EE89F)
[COLOR=RED][B]dtsoftbus01.sys             Fri Jan 13 06:45:46 2012 (4F10358A)[/B][/COLOR]
[COLOR=RED][B]AODDriver2.sys              Tue Mar  6 02:55:00 2012 (4F55DEF4)[/B][/COLOR]
mbam.sys                    Mon Aug 20 10:49:41 2012 (50326AA5)
MpFilter.sys                Wed Oct 31 16:43:06 2012 (5091A97A)
atikmpag.sys                Fri Nov 16 12:39:13 2012 (50A69661)
atikmdag.sys                Fri Nov 16 13:18:02 2012 (50A69F7A)
LEqdUsb.Sys                 Thu Jan  3 01:12:57 2013 (50E53D89)
LHidEqd.Sys                 Thu Jan  3 01:12:59 2013 (50E53D8B)
LHidFilt.Sys                Thu Jan  3 01:13:04 2013 (50E53D90)
LMouFilt.Sys                Thu Jan  3 01:13:07 2013 (50E53D93)
[/font]

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

Code:

[font=lucida console]**************************Thu Mar 21 05:14:41.505 2013 (UTC - 6:00)**************************
Loading Dump File [C:\Users\writh ziden\Downloads\2013_03_21\JaredEleazar\Windows7_Vista_jcgriff2\032113-32354-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 1:04:42.660[/B]
Probably caused by :[B]csrss.exe[/B]
BugCheck [B]F4, {3, fffffa8007bcc980, fffffa8007bccc60, fffff80003b99470}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments: 
Arg1: 0000000000000003, Process
Arg2: fffffa8007bcc980, Terminating object
Arg3: fffffa8007bccc60, Process image file name
Arg4: fffff80003b99470, Explanatory message (ascii)
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_c0000005
FAILURE_BUCKET_ID: [B]X64_0xF4_c0000005_IMAGE_csrss.exe[/B]
  BIOS Version                  FF
  BIOS Release Date             03/07/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-880GA-UD3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Mar 20 04:49:58.859 2013 (UTC - 6:00)**************************
Loading Dump File [C:\Users\writh ziden\Downloads\2013_03_21\JaredEleazar\Windows7_Vista_jcgriff2\032013-35661-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 1:04:43.014[/B]
Probably caused by :[B]csrss.exe[/B]
BugCheck [B]F4, {3, fffffa800704c950, fffffa800704cc30, fffff80003bd5470}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments: 
Arg1: 0000000000000003, Process
Arg2: fffffa800704c950, Terminating object
Arg3: fffffa800704cc30, Process image file name
Arg4: fffff80003bd5470, Explanatory message (ascii)
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_c0000005
FAILURE_BUCKET_ID: [B]X64_0xF4_c0000005_IMAGE_csrss.exe[/B]
  BIOS Version                  FF
  BIOS Release Date             03/07/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-880GA-UD3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Mar 19 13:09:20.406 2013 (UTC - 6:00)**************************
Loading Dump File [C:\Users\writh ziden\Downloads\2013_03_21\JaredEleazar\Windows7_Vista_jcgriff2\031913-25443-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 1:05:16.562[/B]
Probably caused by :[B]wininit.exe[/B]
BugCheck [B]F4, {3, fffffa8007c2a910, fffffa8007c2abf0, fffff80003bc7470}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments: 
Arg1: 0000000000000003, Process
Arg2: fffffa8007c2a910, Terminating object
Arg3: fffffa8007c2abf0, Process image file name
Arg4: fffff80003bc7470, Explanatory message (ascii)
PROCESS_NAME:  wininit.exe
BUGCHECK_STR:  0xF4_IOERR
FAILURE_BUCKET_ID: [B]X64_0xF4_IOERR_IMAGE_wininit.exe[/B]
  BIOS Version                  FF
  BIOS Release Date             03/07/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-880GA-UD3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Mar 19 04:36:13.832 2013 (UTC - 6:00)**************************
Loading Dump File [C:\Users\writh ziden\Downloads\2013_03_21\JaredEleazar\Windows7_Vista_jcgriff2\031913-25006-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 1:04:56.626[/B]
Probably caused by :[B]csrss.exe[/B]
BugCheck [B]F4, {3, fffffa8007364b30, fffffa8007364e10, fffff80003be5470}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments: 
Arg1: 0000000000000003, Process
Arg2: fffffa8007364b30, Terminating object
Arg3: fffffa8007364e10, Process image file name
Arg4: fffff80003be5470, Explanatory message (ascii)
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_c0000005
FAILURE_BUCKET_ID: [B]X64_0xF4_c0000005_IMAGE_csrss.exe[/B]
  BIOS Version                  FF
  BIOS Release Date             03/07/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-880GA-UD3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

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BSOD when leaving the computer idle while sleeping

JaredEleazar

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writhziden

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