[elgringoson]

Hi all,

First off just to say hello as I am a new member :wave:

My problem:

I'm having a reoccurring problem of the BSOD every 5 - 10 minutes on my new Dell XPS Laptop - this has only just started within the last 2-3 days. I believe it may be due to a piece of software called 'Smart notebook 10' which I installed for my partner around the same time.

When I analyzed the minidump files there were only two main errors showing - these are:

1, ntoskrnl.exe+ef3d2
2, tcpip.sys+793ba

I don't think these relate to the software mentioned though? Would someone be able to explain the errors please or point me in the right direction on how to sort the problem.

The specs are for the laptop are - Windows 7 premium x64, intel i5, 4gb ram and a 1024MB NVIDIA GeForce GT420M.

Many Thanks,
el

 

[Jonathan_King]

Hello, welcome to TSF!

See if you can upload a jcgriff2 report for us: http://www.techsupportforum.com/for...-instructions-windows-7-and-vista-452654.html

After you upload the report, while you wait for a reply, you may try a system restore to a point before the troubles began.

 

[elgringoson]

Hi,

As requested I followed the instructions and attached the Windows7_Vista_jcgriff2 folder and system information.html!

Thanks!

 

[Jonathan_King]

Hello,

Start by installing SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

If you still get crashes, uninstall PC Tools; between those two, I am pretty sure your BSODs will be gone. You may install these updated network controller drivers, however:

NETw5s64.sys                Mon May 31 15:05:02 2010 (4C04085E) - Intel WiFi
[URL="http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19856&ProdId=3141&lang=eng"]http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19856&ProdId=3141〈=eng[/URL]

Rt64win7.sys                Wed Jun 23 05:10:45 2010 (4C21CF95) - Realtek Ethernet
[url=http://218.210.127.131/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false]Realtek[/url]

...Summary of the dumps:

[font=lucida console]
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Mar 30 15:45:48.285 2011 (UTC - 4:00)
System Uptime: 0 days 2:37:23.830
Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+32a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+32a
SystemProductName = XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar 29 17:01:27.914 2011 (UTC - 4:00)
System Uptime: 0 days 0:07:19.459
Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+32a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+32a
SystemProductName = XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar 29 16:53:38.259 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:32.804
Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+32a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+32a
SystemProductName = XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar 29 16:50:33.424 2011 (UTC - 4:00)
System Uptime: 0 days 0:05:25.970
Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+32a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+32a
SystemProductName = XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar 29 16:44:38.649 2011 (UTC - 4:00)
System Uptime: 0 days 0:20:25.819
Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+32a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+32a
SystemProductName = XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar 29 16:23:40.238 2011 (UTC - 4:00)
System Uptime: 0 days 0:35:33.409
Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+32a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+32a
SystemProductName = XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar 29 15:47:37.355 2011 (UTC - 4:00)
System Uptime: 0 days 2:00:27.900
Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+32a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+32a
SystemProductName = XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar 22 17:24:33.481 2011 (UTC - 4:00)
System Uptime: 0 days 0:12:22.026
Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+32a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+32a
SystemProductName = XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar 22 17:11:40.276 2011 (UTC - 4:00)
System Uptime: 0 days 0:27:34.821
Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+32a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+32a
SystemProductName = XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar 22 16:29:40.507 2011 (UTC - 4:00)
System Uptime: 0 days 0:05:25.052
Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+32a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+32a
SystemProductName = XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar 22 16:23:42.159 2011 (UTC - 4:00)
System Uptime: 0 days 0:17:30.704
Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+32a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+32a
SystemProductName = XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Tue Mar 22 16:05:42.407 2011 (UTC - 4:00)
System Uptime: 0 days 1:45:35.953
Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+32a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+32a
SystemProductName = XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun Mar 20 18:23:56.963 2011 (UTC - 4:00)
System Uptime: 0 days 0:22:49.508
Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+32a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+32a
SystemProductName = XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun Mar 20 18:00:37.159 2011 (UTC - 4:00)
System Uptime: 0 days 0:06:11.329
Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+32a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+32a
SystemProductName = XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun Mar 20 17:53:56.487 2011 (UTC - 4:00)
System Uptime: 0 days 0:24:40.032
Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+32a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+32a
SystemProductName = XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun Mar 20 17:12:38.207 2011 (UTC - 4:00)
System Uptime: 0 days 0:17:37.752
Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+32a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_tcpip!TcpBeginTcbSend+32a
SystemProductName = XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun Mar 20 16:54:29.521 2011 (UTC - 4:00)
System Uptime: 0 days 0:24:56.692
*** WARNING: Unable to verify timestamp for PctWfpFilter64.sys
*** ERROR: Module load completed but symbols could not be loaded for PctWfpFilter64.sys
Probably caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferList+86 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_NETIO!NetioDereferenceNetBufferList+86
SystemProductName = XPS L501X  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
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