Tech Support Forum banner
Status
Not open for further replies.
1 - 2 of 2 Posts

·
Registered
Joined
·
52 Posts
Discussion Starter · #1 ·
:sigh:I'm running Vista Home Premium. No issues until just now. I got a BSOD, followed by a reboot. Below is the details of the error message. Any ideas what's causing this?

----------------------------

Additional information about the problem:
BCCode: a
BCP1: 00000000
BCP2: 0000001B
BCP3: 00000000
BCP4: 82EC9CBA
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
 

·
Administrator, Manager, Microsoft Support, MVP
Joined
·
34,403 Posts
:sigh:I'm running Vista Home Premium. No issues until just now. I got a BSOD, followed by a reboot. Below is the details of the error message. Any ideas what's causing this?

----------------------------

Additional information about the problem:
BCCode: a
BCP1: 00000000
BCP2: 0000001B
BCP3: 00000000
BCP4: 82EC9CBA
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Hi Salamander. . .

Welcome back to the Tech Support Forum!

The BSOD you received had the STOP error code of 0x0000000a and is usually caused by a 3rd party software driver that may have been updated or possibly an existing driver that is now having problems within Vista SP1 for some reason. Any new hardware added recently? Have you updated your anti-virus software to the newest version available? There are some areas that you can easily check for additional information before we get in to kernel memory dump analysis:

• The Event Viewer -
START | type eventvwr into the Start Search box | right-click on eventvwr.exe that appears up top | select Run as Administrator | view the various logs starting with the Administrative logs.

• Problem Reports and Solutions:
START | type wercon.exe into the Start Search box | right-click on wercon.exe that appears up top | select Run as Administrator | view "See Problems to Check".


• Reliability and Performance Moniter:
START | type perfmon into the Start Search box | right-click on perfmon that appears up top | select Run as Administrator | view both the Performance Moniter and the Reliability Moniter.


Good Luck to you.

Regards. . .

jcgriff2

.
 
1 - 2 of 2 Posts
Status
Not open for further replies.
Top