[SusieJo]

I started getting the BSOD on Saturday. I have run a full Microsoft Security Essentials scan (over 3 hrs) with no errors. I ran a diagnostics and all hardware (including memory) passed the the test. I have restored to a 3/19 version with no success. I am able to boot in safe mode but I cannot access the internet even in Safe Mode with Networking setting.

I have not installed any new software since I uploaded 2011 QuickBooks on March 9. I have not added any new hardware. I saw some other BSOD posts here and mention of gaming related BSOD. I was playing Rollercoaster tycoon on Friday night but it seemed to run and close fine.

Below is my pc info and problem report. I am also attaching the minidump file. Any help would be greatly appreciated!



HP a6750t
Intel Core2 Duo CPU
8.0 GB
64-Bit Operating System
Vista Home Premium 2007
Service Pack 2


Product
Windows

Problem
Shut down unexpectedly

Date
3/28/2011 11:33 AM

Status
Not Reported

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Files that help describe the problem
Mini032811-06.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: 50
BCP1: FFFFF8000263005C
BCP2: 0000000000000000
BCP3: FFFFFA600782ED83
BCP4: 0000000000000002
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

 

[mgorman87]

Please upload a report so that we can see what's happening with your PC

http://www.techsupportforum.com/for...-instructions-windows-7-and-vista-452654.html

 

[SusieJo]

Hi Morgan,

Thanks for the quick response. I thought I already attached the file but now see I need to change it to an acceptable format. It's attached as a zip file.

I am unable to access the internet to download and run the files you requested.

Here's answers to the info requested:
OS - Vista/ Windows 7 ?
Vista

· x86 (32-bit) or x64 ?
64-bit

· What was original installed OS on system?
Vista

· Is the OS an OEM version (came pre-installed on system) or full retail version
(YOU purchased it from retailer)?
OEM

· Age of system (hardware)
approx. 3 years

· Age of OS installation - have you re-installed the OS?
preinstalled, no

· CPU
Intel Core2 Duo CPU E7500 @ 2.93GHz (2)

· Video Card
I don't see anything for the video card. Display adapter is Intel G33/G31 Express Chipset Family

· MotherBoard
· Power Supply - brand & wattage
I am not sure what these are but I purchased this computer new from HP in May 2008 or 2009 and have not had any previous problems, service, changes, upgrades since then. They are OEM for this model.

· System Manufacturer
HP Pavilion Desktop a6750t

 

[mgorman87]

The file you uploaded only contained the memory dump. Please follow the directions from the link in my previous post on how to upload a jcgriff2 report. Your BSOD is saying that your Norton caused the crashed. I would like for you to uninstall Norton for right now. You may use MSE in its place.

Please enable driver verifier - http://www.techsupportforum.com/for...-windows-7-and-vista-bsod-related-473665.html

igdkmd64.sys Thu Feb 26 14:46:30 2009 (49A6F196)

Please update your Intel video card drivers - here

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Mike\AppData\Local\Temp\Rar$DI02.086\Mini032811-06.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18327.amd64fre.vistasp2_gdr.101014-0432
Machine Name:
Kernel base = 0xfffff800`02060000 PsLoadedModuleList = 0xfffff800`02224dd0
Debug session time: Mon Mar 28 11:29:30.890 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:08.615
Loading Kernel Symbols
...............................................................
................................................................
...............
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8000263005c, 0, fffffa600782ed83, 2}

Unable to load image \SystemRoot\System32\Drivers\SRTSPL64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS

Could not read faulting driver name
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8000263005c, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffffa600782ed83, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

[COLOR=Red]OVERLAPPED_MODULE: Address regions for 'SRTSPL64' and 'SRTSP64.SYS' overlap[/COLOR]

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002287080
 fffff8000263005c 

FAULTING_IP: 
SRTSPL64+27d83
fffffa60`0782ed83 ??              ???

MM_INTERNAL_CODE:  2

CUSTOMER_CRASH_COUNT:  6

DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  fffffa60019f84c0 -- (.trap 0xfffffa60019f84c0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa600787f390 rbx=0000000000000000 rcx=000000000000000a
rdx=0000000000000050 rsi=0000000000000000 rdi=0000000000000000
rip=fffffa600782ed83 rsp=fffffa60019f8650 rbp=0000000000000001
 r8=00000000000003c6  r9=fffffd9ffadb0ccc r10=fffff800024cd028
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po cy
SRTSPL64+0x27d83:
fffffa60`0782ed83 ??              ???
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000211aa8a to fffff800020ba490

STACK_TEXT:  
fffffa60`019f83d8 fffff800`0211aa8a : 00000000`00000050 fffff800`0263005c 00000000`00000000 fffffa60`019f84c0 : nt!KeBugCheckEx
fffffa60`019f83e0 fffff800`020b9019 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff800`02060000 : nt! ?? ::FNODOBFM::`string'+0x2c465
fffffa60`019f84c0 fffffa60`0782ed83 : fffff800`02060000 00000000`00000001 ffffffff`80001800 fffff800`020ba440 : nt!KiPageFault+0x119
fffffa60`019f8650 fffff800`02060000 : 00000000`00000001 ffffffff`80001800 fffff800`020ba440 00000000`000003c6 : SRTSPL64+0x27d83
fffffa60`019f8658 00000000`00000001 : ffffffff`80001800 fffff800`020ba440 00000000`000003c6 00000000`00000086 : nt!RtlStringCchPrintfW <PERF> (nt+0x0)
fffffa60`019f8660 ffffffff`80001800 : fffff800`020ba440 00000000`000003c6 00000000`00000086 ffffffff`80001800 : 0x1
fffffa60`019f8668 fffff800`020ba43f : 00000000`000003c6 00000000`00000086 ffffffff`80001800 fffff880`0d71a180 : 0xffffffff`80001800
fffffa60`019f8670 00000000`000003c6 : 00000000`00000086 ffffffff`80001800 fffff880`0d71a180 fffff880`0d738650 : nt!KiExceptionDispatch+0x1ff
fffffa60`019f8678 00000000`00000086 : ffffffff`80001800 fffff880`0d71a180 fffff880`0d738650 fffffa60`07830f49 : 0x3c6
fffffa60`019f8680 ffffffff`80001800 : fffff880`0d71a180 fffff880`0d738650 fffffa60`07830f49 00000000`00000001 : 0x86
fffffa60`019f8688 fffff880`0d71a180 : fffff880`0d738650 fffffa60`07830f49 00000000`00000001 00000000`00000001 : 0xffffffff`80001800
fffffa60`019f8690 fffff880`0d738650 : fffffa60`07830f49 00000000`00000001 00000000`00000001 00000000`0000075e : 0xfffff880`0d71a180
fffffa60`019f8698 fffffa60`07830f49 : 00000000`00000001 00000000`00000001 00000000`0000075e 00000000`00000000 : 0xfffff880`0d738650
fffffa60`019f86a0 00000000`00000001 : 00000000`00000001 00000000`0000075e 00000000`00000000 00000006`00000000 : SRTSPL64+0x29f49
fffffa60`019f86a8 00000000`00000001 : 00000000`0000075e 00000000`00000000 00000006`00000000 fffffa80`00000001 : 0x1
fffffa60`019f86b0 00000000`0000075e : 00000000`00000000 00000006`00000000 fffffa80`00000001 fffff880`00000090 : 0x1
fffffa60`019f86b8 00000000`00000000 : 00000006`00000000 fffffa80`00000001 fffff880`00000090 00000000`00000000 : 0x75e


STACK_COMMAND:  kb

FOLLOWUP_IP: 
SRTSPL64+27d83
fffffa60`0782ed83 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  SRTSPL64+27d83

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SRTSPL64

IMAGE_NAME:  SRTSPL64.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4a80e58a

FAILURE_BUCKET_ID:  X64_0x50_SRTSPL64+27d83

BUCKET_ID:  X64_0x50_SRTSPL64+27d83

Followup: MachineOwner
---------

1: kd> lmntsm
start             end                 module name
fffffa60`0712f000 fffffa60`0715a000   000      000.fcl      Fri Sep 26 09:11:22 2008 (48DCDF7A)
fffffa60`0373a000 fffffa60`03749f00   1394BUS  1394BUS.SYS  Sat Jan 19 01:34:04 2008 (479199DC)
fffffa60`008ee000 fffffa60`00944000   acpi     acpi.sys     Sat Apr 11 01:03:26 2009 (49E0249E)
fffffa60`05463000 fffffa60`054ce000   afd      afd.sys      Sat Apr 11 01:44:21 2009 (49E02E35)
fffff960`00860000 fffff960`008c1000   ATMFD    ATMFD.DLL    unavailable (00000000)
fffffa60`0616b000 fffffa60`06189000   bowser   bowser.sys   Sat Jan 19 00:54:51 2008 (479190AB)
fffff960`00680000 fffff960`00691000   cdd      cdd.dll      unavailable (00000000)
fffffa60`070cd000 fffffa60`070e9000   cdfs     cdfs.sys     Sat Jan 19 00:53:45 2008 (47919069)
fffffa60`0377a000 fffffa60`03796000   cdrom    cdrom.sys    Sat Apr 11 01:34:39 2009 (49E02BEF)
fffffa60`006b7000 fffffa60`00769000   CI       CI.dll       Sat Apr 11 03:08:09 2009 (49E041D9)
fffffa60`011cf000 fffffa60`011fb000   CLASSPNP CLASSPNP.SYS Sat Apr 11 01:34:15 2009 (49E02BD7)
fffffa60`0065a000 fffffa60`006b7000   CLFS     CLFS.SYS     Sat Apr 11 00:54:21 2009 (49E0227D)
fffffa60`05750000 fffffa60`0575e000   crashdmp crashdmp.sys Sat Apr 11 01:34:31 2009 (49E02BE7)
fffffa60`01200000 fffffa60`0120a000   crcdisk  crcdisk.sys  Sat Jan 19 01:30:12 2008 (479198F4)
fffffa60`05600000 fffffa60`0561d000   dfsc     dfsc.sys     Sat Apr 11 00:54:44 2009 (49E02294)
fffffa60`013e8000 fffffa60`013fc000   disk     disk.sys     Sat Apr 11 01:34:38 2009 (49E02BEE)
fffffa60`0571e000 fffffa60`05746000   Dot4     Dot4.sys     Sat Jan 19 01:28:01 2008 (47919871)
fffffa60`05746000 fffffa60`05750000   Dot4Prt  Dot4Prt.sys  Sat Jan 19 01:27:58 2008 (4791986E)
fffffa60`0570e000 fffffa60`0571e000   dot4usb  dot4usb.sys  Sat Jan 19 01:28:00 2008 (47919870)
fffffa60`03d24000 fffffa60`03d47000   drmk     drmk.sys     Sat Jan 19 02:20:04 2008 (4791A4A4)
fffffa60`00eaf000 fffffa60`00fcb000   dump_iaStor dump_iaStor.sys Thu Dec 04 15:47:09 2008 (493841CD)
fffffa60`0575e000 fffffa60`0576a000   Dxapi    Dxapi.sys    Sat Jan 19 01:08:00 2008 (479193C0)
fffffa60`0320a000 fffffa60`032ed000   dxgkrnl  dxgkrnl.sys  Thu Jan 20 09:09:42 2011 (4D384226)
fffffa60`011a3000 fffffa60`011cf000   ecache   ecache.sys   Sat Apr 11 01:36:18 2009 (49E02C52)
fffffa60`05583000 fffffa60`055f9000   eeCtrl64 eeCtrl64.sys Fri May 21 17:44:45 2010 (4BF6FECD)
fffffa60`00b65000 fffffa60`00b79000   fileinfo fileinfo.sys Sat Jan 19 01:05:23 2008 (47919323)
fffffa60`00b1e000 fffffa60`00b65000   fltmgr   fltmgr.sys   Sat Apr 11 00:54:38 2009 (49E0228E)
fffffa60`051e4000 fffffa60`051ee000   Fs_Rec   Fs_Rec.SYS   Sat Jan 19 00:53:41 2008 (47919065)
fffffa60`01177000 fffffa60`011a3000   fwpkclnt fwpkclnt.sys Sat Apr 11 01:42:44 2009 (49E02DD4)
fffffa60`03796000 fffffa60`037a3000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`0201a000 fffff800`02060000   hal      hal.dll      Sat Apr 11 03:04:56 2009 (49E04118)
fffffa60`03608000 fffffa60`036f5000   HDAudBus HDAudBus.sys Sat Apr 11 01:39:38 2009 (49E02D1A)
fffffa60`0609f000 fffffa60`06142000   HTTP     HTTP.sys     Sat Feb 20 16:30:05 2010 (4B80545D)
fffffa60`0374a000 fffffa60`03760000   i8042prt i8042prt.sys Sat Jan 19 01:28:08 2008 (47919878)
fffffa60`00a02000 fffffa60`00b1e000   iastor   iastor.sys   Thu Dec 04 15:47:09 2008 (493841CD)
fffffa60`02406000 fffffa60`02dd2e00   igdkmd64 igdkmd64.sys Thu Feb 26 14:46:30 2009 (49A6F196)
fffffa60`00dc5000 fffffa60`00dd8000   intelppm intelppm.sys Sat Jan 19 00:52:45 2008 (4791902D)
fffffa60`0716f000 fffffa60`0719e000   ipnat    ipnat.sys    Sat Jan 19 01:37:25 2008 (47919AA5)
fffffa60`03760000 fffffa60`0376e000   kbdclass kbdclass.sys Sat Jan 19 01:28:05 2008 (47919875)
fffffa60`00601000 fffffa60`0060b000   kdcom    kdcom.dll    Sat Apr 11 03:07:57 2009 (49E041CD)
fffffa60`03c35000 fffffa60`03c69000   ks       ks.sys       Sat Apr 11 01:33:51 2009 (49E02BBF)
fffffa60`00b79000 fffffa60`00c00000   ksecdd   ksecdd.sys   Mon Jun 15 09:15:18 2009 (4A364966)
fffffa60`051de000 fffffa60`051e3180   ksthunk  ksthunk.sys  Sat Jan 19 01:28:14 2008 (4791987E)
fffffa60`057d7000 fffffa60`057eb000   lltdio   lltdio.sys   Sat Jan 19 01:35:48 2008 (47919A44)
fffffa60`0577d000 fffffa60`0579f000   luafv    luafv.sys    Sat Jan 19 00:59:06 2008 (479191AA)
fffffa60`03c69000 fffffa60`03cad000   MarvinBus64 MarvinBus64.sys Fri Sep 23 17:17:03 2005 (433470CF)
fffffa60`0060b000 fffffa60`00646000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Apr 11 03:05:41 2009 (49E04145)
fffffa60`0576a000 fffffa60`0577d000   monitor  monitor.sys  Sat Jan 19 01:32:34 2008 (47919982)
fffffa60`0376e000 fffffa60`0377a000   mouclass mouclass.sys Sat Jan 19 01:28:05 2008 (47919875)
fffffa60`009b0000 fffffa60`009c3000   mountmgr mountmgr.sys Sat Jan 19 01:28:01 2008 (47919871)
fffffa60`03d47000 fffffa60`03d78000   MpFilter MpFilter.sys Tue Sep 14 20:19:28 2010 (4C901110)
fffffa60`0673d000 fffffa60`0674d000   MpNWMon  MpNWMon.sys  Tue Sep 14 20:19:30 2010 (4C901112)
fffffa60`06189000 fffffa60`061a3000   mpsdrv   mpsdrv.sys   Sat Jan 19 01:35:28 2008 (47919A30)
fffffa60`061a3000 fffffa60`061ca000   mrxdav   mrxdav.sys   Sat Apr 11 00:55:42 2009 (49E022CE)
fffffa60`061ca000 fffffa60`061f3000   mrxsmb   mrxsmb.sys   Tue Feb 23 06:32:22 2010 (4B83BCC6)
fffffa60`0660f000 fffffa60`06658000   mrxsmb10 mrxsmb10.sys Tue Feb 23 06:32:21 2010 (4B83BCC5)
fffffa60`06658000 fffffa60`06677000   mrxsmb20 mrxsmb20.sys Tue Feb 23 06:32:20 2010 (4B83BCC4)
fffffa60`03da6000 fffffa60`03db1000   Msfs     Msfs.SYS     Sat Jan 19 00:53:55 2008 (47919073)
fffffa60`0094d000 fffffa60`00957000   msisadrv msisadrv.sys Sat Jan 19 01:02:50 2008 (4791928A)
fffffa60`037a3000 fffffa60`037dc000   msiscsi  msiscsi.sys  Sat Apr 11 01:36:09 2009 (49E02C49)
fffffa60`00e06000 fffffa60`00e56000   msrpc    msrpc.sys    Sat Apr 11 01:32:13 2009 (49E02B5D)
fffffa60`03cad000 fffffa60`03cb8000   mssmbios mssmbios.sys Sat Jan 19 01:02:54 2008 (4791928E)
fffffa60`013d6000 fffffa60`013e8000   mup      mup.sys      Sat Apr 11 00:54:47 2009 (49E02297)
fffffa60`00c02000 fffffa60`00dc5000   ndis     ndis.sys     Sat Apr 11 01:43:15 2009 (49E02DF3)
fffffa60`037e9000 fffffa60`037f5000   ndistapi ndistapi.sys Sat Jan 19 01:37:22 2008 (47919AA2)
fffffa60`06041000 fffffa60`0604c000   ndisuio  ndisuio.sys  Sat Jan 19 01:36:29 2008 (47919A6D)
fffffa60`009c3000 fffffa60`009f4000   ndiswan  ndiswan.sys  Sat Apr 11 01:43:39 2009 (49E02E0B)
fffffa60`03d10000 fffffa60`03d24000   NDProxy  NDProxy.SYS  Sat Jan 19 01:37:26 2008 (47919AA6)
fffffa60`054ec000 fffffa60`054fb000   netbios  netbios.sys  Sat Jan 19 01:36:35 2008 (47919A73)
fffffa60`0541f000 fffffa60`05463000   netbt    netbt.sys    Sat Apr 11 01:42:31 2009 (49E02DC7)
fffffa60`00e56000 fffffa60`00eaf000   NETIO    NETIO.SYS    Mon Apr 05 11:31:01 2010 (4BBA0235)
fffffa60`0561d000 fffffa60`056bd000   netr7364 netr7364.sys Sun May 24 03:36:51 2009 (4A18F913)
fffffa60`0715a000 fffffa60`0716f000   NisDrvWFP NisDrvWFP.sys Tue Sep 14 20:20:25 2010 (4C901149)
fffffa60`03db1000 fffffa60`03dc2000   Npfs     Npfs.SYS     Sat Apr 11 00:54:22 2009 (49E0227E)
fffffa60`05577000 fffffa60`05583000   nsiproxy nsiproxy.sys Sat Jan 19 01:36:45 2008 (47919A7D)
fffff800`02060000 fffff800`02578000   nt       ntkrnlmp.exe Thu Oct 14 11:53:03 2010 (4CB7275F)
fffffa60`0120a000 fffffa60`0138a000   Ntfs     Ntfs.sys     Sat Apr 11 00:55:38 2009 (49E022CA)
fffffa60`051ee000 fffffa60`051f7000   Null     Null.SYS     Thu Nov 02 05:37:15 2006 (4549BC4B)
fffffa60`0600d000 fffffa60`06041000   nwifi    nwifi.sys    Sat Apr 11 01:40:19 2009 (49E02D43)
fffffa60`03728000 fffffa60`03739b00   ohci1394 ohci1394.sys Sat Apr 11 01:39:49 2009 (49E02D25)
fffffa60`054ce000 fffffa60`054ec000   pacer    pacer.sys    Sat Apr 11 01:42:56 2009 (49E02DE0)
fffffa60`00987000 fffffa60`0099c000   partmgr  partmgr.sys  Sat Apr 11 01:34:51 2009 (49E02BFB)
fffffa60`00957000 fffffa60`00987000   pci      pci.sys      Sat Apr 11 01:03:33 2009 (49E024A5)
fffffa60`0700c000 fffffa60`070c2000   peauth   peauth.sys   Mon Oct 23 07:57:00 2006 (453CAE0C)
fffffa60`051a3000 fffffa60`051de000   portcls  portcls.sys  Sat Apr 11 01:39:36 2009 (49E02D18)
fffffa60`00646000 fffffa60`0065a000   PSHED    PSHED.dll    Sat Apr 11 03:08:17 2009 (49E041E1)
fffffa60`03dc2000 fffffa60`03dcb000   rasacd   rasacd.sys   Sat Jan 19 01:37:30 2008 (47919AAA)
fffffa60`033bd000 fffffa60`033e0000   rasl2tp  rasl2tp.sys  Sat Apr 11 01:43:37 2009 (49E02E09)
fffffa60`033e0000 fffffa60`033f0000   raspppoe raspppoe.sys Sat Apr 11 01:43:33 2009 (49E02E05)
fffffa60`02dd3000 fffffa60`02df1000   raspptp  raspptp.sys  Sat Apr 11 01:43:38 2009 (49E02E0A)
fffffa60`00dd8000 fffffa60`00df0000   rassstp  rassstp.sys  Sat Apr 11 01:43:46 2009 (49E02E12)
fffffa60`0552a000 fffffa60`05577000   rdbss    rdbss.sys    Sat Apr 11 00:55:21 2009 (49E022B9)
fffffa60`051f7000 fffffa60`05200000   RDPCDD   RDPCDD.sys   Sat Jan 19 01:42:04 2008 (47919BBC)
fffffa60`03d9d000 fffffa60`03da6000   rdpencdd rdpencdd.sys Sat Jan 19 01:42:03 2008 (47919BBB)
fffffa60`0579f000 fffffa60`057d7000   RMCAST   RMCAST.sys   Sat Apr 11 01:42:21 2009 (49E02DBD)
fffffa60`0604c000 fffffa60`06064000   rspndr   rspndr.sys   Sat Jan 19 01:35:48 2008 (47919A44)
fffffa60`05003000 fffffa60`051a2b80   RTKVHD64 RTKVHD64.sys Wed Feb 11 07:39:19 2009 (4992C6F7)
fffffa60`036f5000 fffffa60`03728000   Rtlh64   Rtlh64.sys   Tue Jan 20 01:49:47 2009 (4975740B)
fffffa60`070c2000 fffffa60`070cd000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffffa60`05404000 fffffa60`0541f000   smb      smb.sys      Sat Apr 11 01:42:19 2009 (49E02DBB)
fffffa60`013ce000 fffffa60`013d6000   spldr    spldr.sys    Mon Jan 12 16:51:29 2009 (496BBB61)
fffffa60`0674d000 fffffa60`067e7000   spsys    spsys.sys    Tue Mar 10 13:16:43 2009 (49B6A07B)
fffffa60`07807000 fffffa60`07889000   SRTSPL64 SRTSPL64.SYS Mon Aug 10 23:29:14 2009 (4A80E58A)
fffffa60`05516000 fffffa60`0552a000   SRTSPX64 SRTSPX64.SYS Mon Aug 10 23:31:44 2009 (4A80E620)
fffffa60`066a9000 fffffa60`0673d000   srv      srv.sys      Mon Sep 06 11:34:12 2010 (4C8509F4)
fffffa60`06677000 fffffa60`066a9000   srv2     srv2.sys     Mon Sep 06 11:33:50 2010 (4C8509DE)
fffffa60`06142000 fffffa60`0616b000   srvnet   srvnet.sys   Mon Sep 06 11:33:48 2010 (4C8509DC)
fffffa60`03360000 fffffa60`033bd000   storport storport.sys Sat Apr 11 01:34:45 2009 (49E02BF5)
fffffa60`03c33000 fffffa60`03c34480   swenum   swenum.sys   Thu Nov 02 05:37:33 2006 (4549BC5D)
fffffa60`07889000 fffffa60`078bf000   SYMEVENT64x86 SYMEVENT64x86.SYS Wed Jun 24 16:19:12 2009 (4A428A40)
fffffa60`01003000 fffffa60`01177000   tcpip    tcpip.sys    Wed Jun 16 10:51:56 2010 (4C18E50C)
fffffa60`070e9000 fffffa60`070f9000   tcpipreg tcpipreg.sys Wed Jun 16 10:50:45 2010 (4C18E4C5)
fffffa60`037dc000 fffffa60`037e9000   TDI      TDI.SYS      Sat Apr 11 01:44:14 2009 (49E02E2E)
fffffa60`03dcb000 fffffa60`03de8000   tdx      tdx.sys      Sat Apr 11 01:43:00 2009 (49E02DE4)
fffffa60`03c0d000 fffffa60`03c33000   teefer2  teefer2.sys  Wed May 13 15:25:52 2009 (4A0B1EC0)
fffffa60`007cf000 fffffa60`007e2000   termdd   termdd.sys   Sat Apr 11 01:48:13 2009 (49E02F1D)
fffff960`004f0000 fffff960`004fa000   TSDDD    TSDDD.dll    unavailable (00000000)
fffffa60`00fe6000 fffffa60`00fef000   tunmp    tunmp.sys    Sat Jan 19 01:36:30 2008 (47919A6E)
fffffa60`00fd9000 fffffa60`00fe6000   tunnel   tunnel.sys   Thu Feb 18 06:59:46 2010 (4B7D2BB2)
fffffa60`03cb8000 fffffa60`03cc8000   umbus    umbus.sys    Sat Jan 19 01:34:16 2008 (479199E8)
fffffa60`056d7000 fffffa60`056f3000   usbccgp  usbccgp.sys  Sat Jan 19 01:34:04 2008 (479199DC)
fffffa60`056bd000 fffffa60`056bee00   USBD     USBD.SYS     Sat Jan 19 01:33:53 2008 (479199D1)
fffffa60`0334f000 fffffa60`03360000   usbehci  usbehci.sys  Sat Apr 11 01:39:36 2009 (49E02D18)
fffffa60`03cc8000 fffffa60`03d10000   usbhub   usbhub.sys   Sat Apr 11 01:39:52 2009 (49E02D28)
fffffa60`03309000 fffffa60`0334f000   USBPORT  USBPORT.SYS  Sat Apr 11 01:39:39 2009 (49E02D1B)
fffffa60`05703000 fffffa60`0570e000   usbprint usbprint.sys Sat Jan 19 02:10:56 2008 (4791A280)
fffffa60`056f3000 fffffa60`05703000   usbscan  usbscan.sys  Sat Jan 19 02:09:56 2008 (4791A244)
fffffa60`056bf000 fffffa60`056d7000   USBSTOR  USBSTOR.SYS  Sat Apr 11 01:39:38 2009 (49E02D1A)
fffffa60`032fd000 fffffa60`03309000   usbuhci  usbuhci.sys  Sat Jan 19 01:33:56 2008 (479199D4)
fffffa60`03dec000 fffffa60`03dfa000   vga      vga.sys      Sat Jan 19 01:32:21 2008 (47919975)
fffffa60`03d78000 fffffa60`03d9d000   VIDEOPRT VIDEOPRT.SYS Sat Jan 19 01:32:25 2008 (47919979)
fffffa60`0099c000 fffffa60`009b0000   volmgr   volmgr.sys   Sat Apr 11 01:34:49 2009 (49E02BF9)
fffffa60`00769000 fffffa60`007cf000   volmgrx  volmgrx.sys  Sat Apr 11 01:35:14 2009 (49E02C12)
fffffa60`0138a000 fffffa60`013ce000   volsnap  volsnap.sys  Sat Apr 11 01:35:33 2009 (49E02C25)
fffffa60`054fb000 fffffa60`05516000   wanarp   wanarp.sys   Sat Apr 11 01:43:38 2009 (49E02E0A)
fffffa60`032ed000 fffffa60`032fd000   watchdog watchdog.sys Sat Apr 11 01:09:16 2009 (49E025FC)
fffffa60`00806000 fffffa60`008e0000   Wdf01000 Wdf01000.sys Sat Jan 19 01:33:27 2008 (479199B7)
fffffa60`008e0000 fffffa60`008ee000   WDFLDR   WDFLDR.SYS   Sat Jan 19 01:32:33 2008 (47919981)
fffff960`00080000 fffff960`00335000   win32k   win32k.sys   unavailable (00000000)
fffffa60`00944000 fffffa60`0094d000   WMILIB   WMILIB.SYS   Sat Jan 19 01:33:45 2008 (479199C9)
fffffa60`007e2000 fffffa60`007f5000   wpsdrvnt wpsdrvnt.sys Thu Sep 17 21:09:26 2009 (4AB2DDC6)
fffffa60`07119000 fffffa60`0712f000   WUDFPf   WUDFPf.sys   Sat Jan 19 01:33:22 2008 (479199B2)
fffffa60`070f9000 fffffa60`07119000   WUDFRd   WUDFRd.sys   Sat Jan 19 01:33:43 2008 (479199C7)

Unloaded modules:
fffffa60`07809000 fffffa60`0787d000   SRTSP64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00074000
fffffa60`06064000 fffffa60`0609f000   WpsHelper.sy
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0003B000
fffffa60`00eaf000 fffffa60`00ebd000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffffa60`00ebd000 fffffa60`00fd9000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0011C000
fffffa60`03d78000 fffffa60`03dec000   SRTSP64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00074000

 

[SusieJo]

Here's the diagnostic zip file

 

[mgorman87]

You've had 6 BSOD today alone. They are all exactly the same thing. Please follow the instructions from my post above about uninstalling norton. After norton is uninstalled your BSOD should stop.

You may use the Norton Removal Tool to help make sure everything gets removed.

Please run a CHKDSK on your hard drive - Disk Check - Windows 7 Forums

 

[SusieJo]

THANK YOU!!

 

[SusieJo]

I've been having trouble removing Norton Anti-virus. The removal tool says I need to uninstall Symantec first. I actually thought I had removed Norton when the OEM subscription ran out (and there is no Norton folder in Program Files). Since then I've used McAfee and Symantec endpoint protection as they were free downloads from my college website (the school switched from McAfee to Symantec).

Anyway, when I try to run the Norton Removal Tool, it says I must first unistall Symantec using UNINSTALL. When I try to do that, I get an error saying that the Windows Installer Service cannot be accessed. I've tried downloading a new Windows Installer Service and I get an error saying this operation cannot be performed in safe mode.

Any suggestions on how to get rid of NAV and Symantec?

 

[reventon]

Try running the uninstaller in Safe Mode (tap F8 during startup).