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Discussion Starter · #1 · (Edited)
My laptop screen goes blue after loading the home page then it shuts down. Does anyone know how to resolve this issue?


I have tried many attempts of system restore but this does not solve the issue.
Furthermore I believe this fault might have been due to a system update I had two days ago. But it worked fine for two days. Weird thing is sometimes before it shuts down my security system symatec says that some of the virus definitions on my laptop is missing, and its automatically turned off? Maybe it's a virus thats caused this instead? Or maybe the virus definitions were accidently removed during the update?

Here is the blue screen that appears: http://i200.photobucket.com/albums/aa183/Veera23/IMG-20121013-00254.jpg

The make is: advent
os: vista


Technical infromation:

*** Stop: 0x0000000A (0x000000000, 0x00000002, 0x00000001, 0x820EFE19)

:sad:


Also when loading the laptop in safe mode with networking sometimes Microsoft Windows posts this:


Symantec CMC SmcGui has stop working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
 

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Discussion Starter · #3 ·
Ok, now it wont even turn on in safe mode or safe mode with networking! It just says please wait while it loads, and it remains on this black screen with a bunch of white writing (that pops up when you try log on to save mode).

:ermm:
 

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Discussion Starter · #5 ·
Ok so I gave that a go. It said the system restore was successful but once windows has loaded the BSOD appears and shuts down.
 

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The first thing I would suggest is to backup your files outside Windows. Then we can proceed with further troubleshooting steps for your startup issues.

Copy and Paste Outside Windows Vista or Windows 7

It sometimes is necessary to backup important files when Windows Vista or Windows 7 is unable to boot. There are two methods to navigate to Windows Explorer to allow copy and paste to occur:

Method 1:

  1. Insert the Windows Installation Media.
    • Before you can use the installation media, configure your BIOS for the proper boot order. The installation media should be the first option in the boot menu, i.e. your CD/DVD drive or USB drive.

    • Refer to your system manual for steps to enter the BIOS and change boot order settings. Most system manuals can be found online through the system manufacturer (Dell, HP, etc.) or motherboard manufacturer (Gigabyte, ASUS, etc.).

    • If you cannot find your installation media, please contact your system manufacturer (Dell, HP, etc.) to replace missing recovery discs or contact Microsoft to replace a missing retail copy. If you were not provided with installation media, you may need to purchase a retail copy from an online or local store.

  2. When you receive the message Press any key to boot from CD or DVD... press a key.

  3. Let Windows load the files.

    NOTE:
    • This may take a few minutes depending on the speed of your installation media source.

  4. Choose your installation options and click Next.



  5. Choose Repair your computer.



  6. The first screen you should see is a screen to select your operating system. Choose Load Drivers to access Windows Explorer for copy and pasting your files for backup.




Method 2:

  1. Press F8 every second or every half second when your system first turns on or restarts. Some BIOS systems may not recognize the F8 being pressed unless it is pressed very rapidly. Others require the F8 key to be pressed with a longer interval in between. You may have to try different methods of pressing F8 after the Power On Self Test (POST) screen in order to reach the Advanced Boot Options screen. For reference: the POST screen generally has the name of your motherboard (ASUS, Gigabyte, MSI, etc.) or the name of your system's manufacturer (HP, DELL, Toshiba, etc.) as an image/logo or in text as it proceeds through the test, and it appears just prior to seeing the Windows logo for the Windows loading process.
  2. Once you have the Advanced Boot Options available, choose Repair Your Computer if it is available.




    NOTE:
    • Repair Your Computer will only be available if it has been installed on your hard disk.

  3. You'll see a screen that says Windows is loading files...; this may take a few minutes depending on the speed of your hard drive and RAM.

  4. Select your language and login to your administrative user.

  5. To get to Windows Explorer:
    • For Windows Vista, choose Windows Complete PC Restore.

    • For Windows 7, choose System Image Recovery.




  6. Click Cancel when the System Image is not found. Then click Next >.




  7. Click Advanced..., and then click Install a driver.







Steps for Copy and Paste

  1. Click OK after being asked to insert the driver installation media. Then select Computer from the list on the left.




  2. Navigate to the drive and directory you want to copy (I copied the whole users folder)




  3. Choose the location to copy to:




  4. Right click in a blank space within the folder you want to copy to, and click Paste. The Windows circle of waiting may show up for a long time, but the system is doing something despite the appearance that it is not. It may take a while, so go get coffee or food in the meantime.




  5. Select Yes if given any warnings.



  6. Cancel out to get back to the System Recovery Options.






 

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Discussion Starter · #8 ·
I tried doing it in safe more but this screen appears:
http://i200.photobucket.com/albums/aa183/Veera23/01_zps87c1a986.jpg and it doesn't go any further than this. Where as yesterday I was able to access safe mode.

Then my laptop went in to repair mode through techguys by itself... and for some reason this time it worked. FINALLY!!!!!!!!

Whereas previous times it attempted it failed. But I dont think this will last, I have a feeling when my laptop will go in to updates in a few days, and it will face the same problem. I'm now going to back up all my data files on to my external hard drive. And will keep you guys updated. Another question, everytime I log in to my windows symantec post this:

http://i200.photobucket.com/albums/aa183/Veera23/02_zpsa039cfd8.jpg

This is the detail section at the bottom:

The executable has changed since the last time you used C:\Windows\system32\ntoskrnl.exe
File Version: 6.0.6002.18686
File Description: NT Kernel & System
File Path: C:\Windows\system32\ntoskrnl.exe
Digital Signature:
Process ID: 0x0 (Hexadecimal) 0 (Decimal)
Connection origin: remote initiated
Protocol: UDP
Local Address: 192.168.1.255
Local Port: 138 (NETBIOS-DGM - Browsing datagram responses of NetBIOS over TCP/IP)
Remote Name: EK9FAE02CD.home
Remote Address: 192.168.1.15
Remote Port: 138
Ethernet packet details:
Ethernet II (Packet Length: 253)
Destination: ff-ff-ff-ff-ff-ff
Source: b4-74-9f-ae-02-cd
Type: IP (0x0800)
Internet Protocol
Version: 4
Header Length: 20 bytes
Flags:
.0.. = Don't fragment: Not set
..0. = More fragments: Not set
Fragment offset:0
Time to live: 60
Protocol: 0x11 (UDP - User Datagram Protocol)
Header checksum: 0x8f9 (Correct)
Source: 192.168.1.15
Destination: 192.168.1.255
User Datagram Protocol
Source port: 30771712
Destination port: 35328
Length: 8
Checksum: 0x8608 (Correct)
Data (219 Bytes)
Binary dump of the packet:
0000: FF FF FF FF FF FF B4 74 : 9F AE 02 CD 08 00 45 00 | .......t......E.
0010: 00 EF 00 97 00 00 3C 11 : F9 08 C0 A8 01 0F C0 A8 | ......<.........
0020: 01 FF 00 8A 00 8A 00 DB : 08 86 11 02 06 06 C0 A8 | ................
0030: 01 0F 00 8A 01 17 00 00 : 20 45 46 45 4C 44 4A 45 | ........ EFELDJE
0040: 47 45 42 45 46 44 41 44 : 43 45 44 45 45 43 41 43 | GEBEFDADCEDEECAC
0050: 41 43 41 43 41 43 41 43 : 41 00 20 41 42 41 43 46 | ACACACACA. ABACF
0060: 50 46 50 45 4E 46 44 45 : 43 46 43 45 50 46 48 46 | PFPENFDECFCEPFHF
0070: 44 45 46 46 50 46 50 41 : 43 41 42 00 FF 53 4D 42 | DEFFPFPACAB..SMB
0080: 25 00 00 00 00 00 00 00 : 00 00 00 00 00 00 00 00 | %...............
0090: 00 00 00 00 00 00 00 00 : 00 00 00 00 11 00 00 2B | ...............+
00A0: 00 00 00 00 00 00 00 00 : 00 00 00 00 00 00 00 00 | ................
00B0: 00 00 00 2B 00 56 00 03 : 00 01 00 01 00 02 00 3C | ...+.V.........<
00C0: 00 5C 4D 41 49 4C 53 4C : 4F 54 5C 42 52 4F 57 53 | .\MAILSLOT\BROWS
00D0: 45 00 0C 00 A0 BB 0D 00 : 4B 4F 44 41 4B 41 49 4F | E.......KODAKAIO
00E0: 00 00 00 00 00 00 00 00 : 04 00 02 02 07 80 0F 01 | ................
00F0: 55 AA 45 4B 39 46 41 45 : 30 32 43 44 00 | U.EK9FAE02CD.


Do I yes or no?


Thanks guys.
 

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Discussion Starter · #10 ·
'The tech guys' is a program on my laptop that was always there. It normally runs when my laptop experiences a bad shut down or if there is a problem with my start ups. It scans my laptop and tries to resolve the issue by itself. If it fails to do so then it recommends a system restore. Weird thing is for the past day or so it kept telling me to do a system restore as it couldn't find a solution. The system restore as you know didnt solve the issue. But today the program somehow solved the issue by itself.

Btw do you reckon I should allow the NT Kernal system to go through?
 
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