My mom attempted to reinstall Windows XP on her computer and ran into some trouble. I hope someone can help.
Most of the installation process went fine, but every once in a while it would pause and say a file was missing, choose whether or not to continue. She continued, thinking it was something that could be fixed after the fact, but I'm guessing (!) that was a mistake. After the "installing files" screen, it rebooted and crashed with a blue screen saying something like:
"c000021a - logon process system terminated wtih status 0xc0000034"
Every time you restart the computer, it gives you the opening/welcome Windows XP screen, then crashes with the same BSOD.
I've tried to give it a "do-over" with an XP disk of my own that I know works, but it won't do anything with it. When I put the disk in and start up the computer, I get the pale blue setup screen for XP and it says "set up is restarting", and then the same BSOD. I've tried changing the boot priority so that the CD comes first, but it didn't help. It does recognize the CD drive, in that it lights up green upon starting and seems to recognize that there's an XP disk in it, but it won't or can't get past whatever it seems to be stuck on.
I'm not very computer-savvy myself and I'm not sure what info you folks need to know what I'm working with, but I'll give it my best:
computer is an IBM Netvista - machine type/model listed as 217986U. not sure of the exact age, but definitely several years old.
P3 processor
20(?) GB hard drive
was previously running Windows XP no problem - we tried to reinstall mostly to get rid of some whacky settings my father had put on, thinking it was the lazy way out :sigh:
I read about KillDisk and I thought it might be useful for getting rid of this partial faulty installation thing that seems to be hanging me up ... but again, I can't seem to get the computer to read from the CD drive. If anyone can solve that problem for me, maybe the rest will resolve itself.
Everything important was removed from the computer before the attempted reinstall, so I'm not concerned with preserving anything. I just want to get it back up and running for her.
I'll try to come up with any other info needed on the computer if it's important.
Most of the installation process went fine, but every once in a while it would pause and say a file was missing, choose whether or not to continue. She continued, thinking it was something that could be fixed after the fact, but I'm guessing (!) that was a mistake. After the "installing files" screen, it rebooted and crashed with a blue screen saying something like:
"c000021a - logon process system terminated wtih status 0xc0000034"
Every time you restart the computer, it gives you the opening/welcome Windows XP screen, then crashes with the same BSOD.
I've tried to give it a "do-over" with an XP disk of my own that I know works, but it won't do anything with it. When I put the disk in and start up the computer, I get the pale blue setup screen for XP and it says "set up is restarting", and then the same BSOD. I've tried changing the boot priority so that the CD comes first, but it didn't help. It does recognize the CD drive, in that it lights up green upon starting and seems to recognize that there's an XP disk in it, but it won't or can't get past whatever it seems to be stuck on.
I'm not very computer-savvy myself and I'm not sure what info you folks need to know what I'm working with, but I'll give it my best:
computer is an IBM Netvista - machine type/model listed as 217986U. not sure of the exact age, but definitely several years old.
P3 processor
20(?) GB hard drive
was previously running Windows XP no problem - we tried to reinstall mostly to get rid of some whacky settings my father had put on, thinking it was the lazy way out :sigh:
I read about KillDisk and I thought it might be useful for getting rid of this partial faulty installation thing that seems to be hanging me up ... but again, I can't seem to get the computer to read from the CD drive. If anyone can solve that problem for me, maybe the rest will resolve itself.
Everything important was removed from the computer before the attempted reinstall, so I'm not concerned with preserving anything. I just want to get it back up and running for her.
I'll try to come up with any other info needed on the computer if it's important.
