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2490 Views 39 Replies 3 Participants Last post by  Patrick
View attachment Minidump.rar

View attachment report1.rar

hopefully this works

OS - Vista
· x64 ?
· Vista
· OEM version
· 1 year
· dont know how old it is
· CPU-AMD Phenom(tm) 9650 Quad-Core Processor (4 CPUs), ~2.3GHz
· Video Card-ATI HD 4550
· MotherBoard AMD RS780G
· Power Supply - 450 watts sorry dont know what brand
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I cant seem to see the edit button but the system is actually 3-4 years old now.
I looked into how to read a dump file and this is what i got. This is for one of the dump files not all of them. I really have no clue what its saying. If i can get any help, i would truly truly appreciate it :smile:

Loading Dump File [C:\Documents and Settings\Admin\My Documents\Downloads\Minidump\Mini080312-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: C:\WINDOWS\Symbols
Executable search path is:
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Machine Name:
Kernel base = 0xfffff800`0361c000 PsLoadedModuleList = 0xfffff800`037e0dd0
Debug session time: Fri Aug 3 12:52:57.952 2012 (UTC - 6:00)
System Uptime: 0 days 19:00:57.825
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
Loading Kernel Symbols

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 101, {31, 0, fffffa60019d8180, 3}

*** WARNING: Unable to verify timestamp for hal.dll
Unable to load image \SystemRoot\system32\DRIVERS\i8042prt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for i8042prt.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner

0: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffffa60019d8180, The PRCB address of the hung processor.
Arg4: 0000000000000003, 0.

Debugging Details:





fffffa60`0a1fc6d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopWriteDriverList+0xf1




MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image




Followup: MachineOwner
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That is a known issue with some of the AMD processors
The error code means that Processor Cores are having hard time communicating to each other

So First thing first
Get a backup of your file
backup backup backup
once you have that

Apply this
The New Rebels Haven Forum!!: Programs to Disable TLB Patch for Phenom 9500/9600 Series
Backup of what file

Thanks for quick reply.

Btw its nearly impossible for me to even log into my computer at the moment. Last time i tried i got BSOD at log in screen
AMD Support & Drivers

Search for your motherboard model number here

You can update the firmware through BIOS
Some require USB some require Floppy Disk depends on how old the motherboard is

**Backup** of your files, photos, videos, documents it is always recommended to backup those when trying to update BIOS
MotherBoard AMD RS780G that is my motherboard

would that correspond to this

AMD Chipset Drivers
I can not define the motherboard model from that page
If you are unsure, I would contact AMD Tech support to find out where are the drivers

Also we are looking for a BIOS update as well
Ok i looked on the motherboard on my computer and i found the number MS- 7548
yes thats the computer i bought from the store. a HP a6750.

Sorry should have told you that was the computer earlier
lol yes but its ok

here is the link to the BIOS
MS-7548 Motherboard BIOS Update HP Pavilion a6750f Desktop PC - HP Customer Care (United States - English)

Can you get into Safe Mode ? When you see HP logo during computer start Hit F8
Then select the Safe mode
Download the BIOS and put it on a USB stick then copy it to the desktop
My computer BSOD's so much even in safe mode im not even sure ill be able to download it before it crashes. Right now im on a Windows XP. Would i be able to say download it onto a flash drive (im guessing the usb stick) and then go onto my computer log into safe mode and install from there?

And does this BIOS update fix my BSOD?
Ok i downloaded the BIOS download from a differnet computer and strted it on my VISTA. and then my computer BSOD. I think everything is fine right now but what happens if my computer happens to BSOD in the middle of the BIOS update?
that will not be good to have a BSOD during BIOS update

Let me get some help on this
Ok i downloaded the BIOS download from a differnet computer and strted it on my VISTA. and then my computer BSOD. I think everything is fine right now but what happens if my computer happens to BSOD in the middle of the BIOS update?
Hi, as loda advised, running a BIOS update when you're in the middle of BSOD hardships is not recommended because if you happen to unfortunately BSOD during a BIOS update, you run the risk of bricking your BIOS, and then we'd be in even deeper water than we are now.

I checked the directions for the BIOS update, and it seems there are only directions for updating the BIOS through Windows itself, and not the BIOS... so we're going to cross out a BIOS update for now.

I've checked your dumps, all of which are 124 hardware bugchecks... but I'm having pshed!_WHEA_ERROR_RECORD_HEADER symbol errors, so I cannot get much info :banghead:

However, what I can see is that there's two different process crashes going on here, and it's happening too much to not be a coincidence, at least we can hope.

For example.. one dump, the process crash was - avgidsagent.exe

in the next - AAWService.exe (This is the main Ad-Aware service that runs in the background, and is considered the "central hub" of the program. It runs the Real-time Protection (RP) engine, as well as maintaining the Definitions, Whitelists and Blacklists.)

in the next - AAWService.exe

and then - avgidsagent.exe (AVG Identity Protection Service)

etc etc...

My theory is that both of these programs / services are clashing. I would for temporary troubleshooting purposes recommend the removal of both of these programs. At this point, it would help us know whether or not your issue is software of hardware (given we're dealing with 124 hardware bugchecks).

AVG remove tool.

Lavasoft remove tool.


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alrite thankyou so much ill try that. Hopefully no BSOD while im trying to remove.

BTW i really appreciate both of your help

I have probably another 20 minidump files if its needed

I think its kind of weird though that both start acting up at the same time. Ive had probably both programs for about a year now.
No problem! :)

It's just a hunch, it may not be the true cause, but we'll find out soon.


Yeah i actually just thought about this.

I BSOD even before i log into my account on VISTA sometimes. Think its probably happened 3-4 times.
That could be indicative of one of these services we discussed earlier causing issues on startup, good mentioning.

Keep me updated after you've used both removal tools and restarted.


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