[antz123]

First of all please find the Zip file as required by W7F diagnostics attached. Also my dump

I have Microsoft Windows 7 Ultimate 64 Bit, Intel Core I7, Gigabyte X58USB3, 6GB RAM, Intel 120SSD based System, Nvidia GTX580

Problem am facing is from past few weeks if am playing any games, suddenly screen will go black, and some static sound and PC restarts to Windows Safe Mode. Games i have tried range from COD BOII, old Demonoid, Borderlands2. All games I have tried changing the things to lower resolution but same result.

Steps Already taken:

1. Registry Cleanup
2. Removed my Anti-virus and disabled Firewall just in case
3. Updated my Anti-virus and scanned the system
4. Reinstallled Nvidia Drivers

Post this

1. Reinstalled Windows from a fresh source
2. Reinstalled All drivers
3. Reinstalled the games
4. Ran Intel SSD scanner to check for bad drive issues, no issues
5. Ran S&M stress test for my processor for error , no issues
6. Ran Furmark , 60 seconds test, no issues.

REst it does not crashes when system is running movies, music or hours of Internet.

Any help would be awesome. Any other info if needed please ask me.

Thank you

Anant

 

[Wrench97]

Both dumps list a Video TDR 0x116 as the cause.

Lets get a look at the Temps and voltages.
D/L and run Hardware Monitor do something intense like a virus scan or gaming for a bit, Alt+Tab back to HWM expand all the trees and use the Win7 snipping tool to grab a screen shot of the HWM window, post the screen shot using the paperclip button in the advanced message box(Go Advanced button).

What brand and model Power Supply are you running?

Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Tue Feb  5 13:27:55.748 2013 (UTC - 5:00)
System Uptime: 0 days 0:53:16.700
BugCheck 116, {fffffa800926b4e0, fffff88005372adc, ffffffffc000009a, 4}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+929adc )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Debug session time: Tue Feb  5 12:31:43.186 2013 (UTC - 5:00)
System Uptime: 1 days 0:56:16.014
BugCheck 116, {fffffa800a876280, fffff8800539badc, ffffffffc000009a, 4}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+929adc )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System

 

[antz123]

Wrench, right now at work. Shall do that first thing today.

I am on Corsair HX850, its around 14-15months old. Though Corsair is reliable however shall do a heavy activity and take screenshots.

Thanks

 

[antz123]

All right lot to absorb

. First of all thank you.

Now I have 2 Hdd and 1 SSd.

I ran deep checks on my SSD and HDDs. All well there too. Passed with flying colors.

Now updated 5-6 drivers you suggested.
1) Realtek High Def Audi driver
2) Logitech Gaming Software
3) Renesas USB 3 Driver
4) Nvidia reinstalled
5) Realtek RTL Network Drivers
6) Intel Chipset Device Softwares
7) Magic ISO driver updated.
8) Gigabyte on/off usb driver

As for my Power Supply is HX 850 Corsair. Its around 14-16 Months old. HX is considered pretty safe, however you never know.

My Cabinet is Silverstone FT02, which is pretty well ventilated. Also today opened and gave it a strong flow of vacuum. unplugged and cleaned up my Graphic card nicely (GTX560). Wanted to see if its overheating due to dust or something.

I am gonna do some heavy test like AntiVirus Check and Keep CPUID open, would post temperatures and Voltages just in case if its culprit.

 

[antz123]

Post todays updates and cleaning

played old game Demigod,(which isnt heavy on which earlier had faced crash, 1hr no crashes )

Anyways adding reports from system monitor. if you feel there is any voltage or heat issues please point those out.


Thanks again.

 

[writhziden]

Also today opened and gave it a strong flow of vacuum. unplugged and cleaned up my Graphic card nicely (GTX560). Wanted to see if its overheating due to dust or something.

Never ever ever use a vacuum to clean electronics.

Dust Removal:

To remove dust, follow the subsequent general procedure. If you have a desktop bought from Dell, HP, Sony, Lenovo, etc. make sure removing the desktop casing will not void your warranty first. Call the company if you are still under warranty and ask if it is okay to remove the casing and blow dust out. The procedure described is fine for laptops; just make sure no stickers are on panels saying if you remove the panel it will void the warranty.

1. Shut down and turn off your computer.
2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
4. Remove the casing for a desktop, or remove any screwed on panels and disc drives for laptops.
5. Blow out the dust inside by using a can of compressed air or a low pressure compressor. You will want to put the computer on a desk or table so you can maintain the can in an upright position if using a can of air. Blow into all crevices on the motherboard, heat sinks, cards, modules, etc. for a desktop. Blow into vents, opened panels, disc drive areas, USB ports, and the keyboard if it is a laptop. You may also want to blow inside the disc drive by replacing the drive to the laptop, starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step. For a desktop, you may also want to blow inside the disc drive by starting the computer, opening the drive, and then turning off the computer and removing all power as described above including the 30 second power button step.
6. Replace casing for the desktop. Replace panels and disc drive (if you have not already done so) for the laptop.
7. Plug power supplies in. AC adapter for the desktop. Battery and then AC Adapter for the laptop.
8. Start the computer and see if performance is better.

Easier Laptop steps:

1. Get a can of compressed air...
2. Shut down and turn off your system...
3. Unplug the system from any docking stations...
4. Remove the AC Adapter and then remove the battery...
5. Hold down the power button for 30 seconds to ensure all power is drained from the components. This closes the circuit and allows any remaining power to dissipate; it also clears the temporary memory of corruption and resets hardware/software connections. No permanent changes are made to the system doing this step...
6. Use the can of compressed air to blow into every vent, crevice, keyboard key, USB port, VGA/monitor port, etc...
7. Replace the battery and then plug in the AC Adapter...
8. Replace the docking station...
9. See how the system runs after doing all these steps...

WARNING: Never use a vacuum cleaner or hair drier to clean dust out of your system!!

A vacuum cleaner will cause static build-up and damage components due to the discharge. A hair drier can cause components to heat up and possibly break solder joints; it may also cause static buildup on a cooler setting depending on the hair drier.

 

[antz123]

true what you said is right.

Thus this is the small laptop vacuum which if i reverse acts as good blower as well. However shall use the process stated by you in future

 

[Wrench97]

The HWM text report does not give us the same info as the screen shot(it gives current readings only not high/low/current).

 

[antz123]

@Wrench

The thing is if PC crashes how would I alt+tab to take snap shot?

Is there any tool, which if kept on in background, keeps the temp/voltage data, whenever system crashes?

 

[Wrench97]

No if the PC crashes data is lost there is no way to save it.