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· Registered
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Discussion Starter · #1 ·
Hey guys, I purchased a laptop a couple of weeks ago and it has kept crashing.
The specs are:

Core i502439M
Intel HD
Radeon HD6470M
Windows 7

I'm a tech noob so I don't know much about reprogramming or binary lines but I downloaded a program called Bluescreen View and the problem identified was something called ntoskrnl.exe.

I've googled it and it seems like others have had the same problem but I have no idea how to fix it like they did.

Attached are the minidumps

Also, all my drivers are up to date and i've done a full factory original restore already.


· TSF Team Emeritus, Microsoft MVP
7,498 Posts
NOTE: Please provide the following information for a more detailed response:

ntoskrnl.exe is the kernel (core) of the Operating System.
It's protected by Windows System File Checker.
If you were having problems with it, you'd be having many more issues than a few BSOD's.

The reports that you posted show 4 different BSOD error codes. That's the start of a pattern that says "hardware" to most BSOD analysts. So, please start with the free diagnostics listed below.

While waiting for a reply:
I suggest starting all troubleshooting with the following diagnostic tests (located at this link: Hardware Diagnostics ). They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
Hard Drive Diagnostics (read the details at the link) - Test ALL of the hard drives.

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources - Bootable Disks
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