[kienle]

OS: I'm running:
Windows 8.1 Pro 64-bit 6.3, build 9600

Approximate age of the system: brand new (i have a windows 10 and a windows 8.1 retail, but windows 10 seems to be problematic so i installed 8.1)

Have you re-installed OS?: Yes, both on W10 and W8.1 to see what works, but neither.

CPU: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8CPUs), ~3.4GHz

VGA: AMD Radeon R9 390x (i suspect this is the problem)

Motherboard: MSI Z170A Gaming Pro (MS-7984)

Power Supply: Xigmatek Vector S750

System manufacture: me

It's a desktop

 

[kienle]

Attaching a dump log and system information. Hope it shows problems. Please help me, thanks a lot!!

 

[Aus_Karlos]

Welcome to TSF,
Can you please follow this link for enabling Driver Verifier.
http://www.techsupportforum.com/for...10-8-1-8-7-and-vista-bsod-related-473665.html

Its a 3rd party driver thats causing the issue but none of the dumps have any information on it. Driver Verifier will put load on all active system drivers, the one that cracks under pressure will result in a BSOD. Please note that while driver verifier is running your system will be very slow and in some cases will BSOD at boot which is a good thing.
If your system does BSOD before booting is complete Windows 8.1 will automatically boot into recovery mode after 2 failed boot attempts. From there you can access Advanced Startup Options and select SafeMode to disable Driver Verifier to then continue to boot normally.

 

[kienle]

Welcome to TSF,
Can you please follow this link for enabling Driver Verifier.
http://www.techsupportforum.com/for...10-8-1-8-7-and-vista-bsod-related-473665.html

Its a 3rd party driver thats causing the issue but none of the dumps have any information on it. Driver Verifier will put load on all active system drivers, the one that cracks under pressure will result in a BSOD. Please note that while driver verifier is running your system will be very slow and in some cases will BSOD at boot which is a good thing.
If your system does BSOD before booting is complete Windows 8.1 will automatically boot into recovery mode after 2 failed boot attempts. From there you can access Advanced Startup Options and select SafeMode to disable Driver Verifier to then continue to boot normally.

Thank you for your reply.
I've run driver verifier as suggested but unfortunately, the system seems to boot normally without (being able to find) any problematic driver. Somehow, I haven't encountered any BSOD in the last 2 days either.

Is there any other thing that I could do to test my computer now?

 

[Aus_Karlos]

Have you attempted to use the PC normally with Driver Verifier on? While it will go a little slow any driver that has issues will cause a BSOD.

Have you done any overclocking?

 

[kienle]

Have you attempted to use the PC normally with Driver Verifier on? While it will go a little slow any driver that has issues will cause a BSOD.

Have you done any overclocking?

Thanks for your reply.

I've attempted to use PC normally with Driver Verifier on. I've played games even. Strangely though I didn't feel like my computer was running significantly slower.

I haven't done any overclocking and have no experience doing so. Should I?:huh:

 

[Stancestans]

Let's confirm current verifier settings.

Open verifier, select the last option (Display information about currently verified drivers), click Next and post a screenshot of it. You may have to scroll the list of settings and take a second screenshot to show all of them.

 

[kienle]

Let's confirm current verifier settings.

Open verifier, select the last option (Display information about currently verified drivers), click Next and post a screenshot of it. You may have to scroll the list of settings and take a second screenshot to show all of them.

Thank you for your reply.
Here are the screenshots.

 

[Aus_Karlos]

You seem to be missing "Concurrency Stress Test" from the list which is strange. Keep the Driver Verifier running until the system crashes. Have you updated any drivers after the BSOD or uninstalled anything. It seems odd that your system would BSOD 3 times in a row then have no issue after.

 

[kienle]

You seem to be missing "Concurrency Stress Test" from the list which is strange. Keep the Driver Verifier running until the system crashes. Have you updated any drivers after the BSOD or uninstalled anything. It seems odd that your system would BSOD 3 times in a row then have no issue after.

Thank you for your reply.
From what I've read here Driver Verifier Settings and here https://technet.microsoft.com/de-de/library/security/hh454184, the "concurrency stress test" has been changed to "power framework delay fuzzing", which I have on the verifier.

I have performed a minor windows update, several reinstalls/updates on whatever driver I can just to see. I still don't feel like my system will be fine from now on. Problems will eventually occur and, as you suggested, I will keep verifier on till it crashes.

 

[Stancestans]

Thank you for your reply.
From what I've read here Driver Verifier Settings and here https://technet.microsoft.com/de-de/library/security/hh454184, the "concurrency stress test" has been changed to "power framework delay fuzzing", which I have on the verifier.

I have performed a minor windows update, several reinstalls/updates on whatever driver I can just to see. I still don't feel like my system will be fine from now on. Problems will eventually occur and, as you suggested, I will keep verifier on till it crashes.

Driver updates/reinstalls often fix BSODs caused by outdated, buggy or corrupt drivers. I don't understand what you mean by "minor" update, but if there are important Windows updates available then you should install them ALL. Optionally, you can install recommended updates depending on how you've configured Windows Update.

 

[kienle]

I don't understand what you mean by "minor" update.

By that I mean it was an optional update only. :blush:

 

[Stancestans]

By that I mean it was an optional update only. :blush:

If the optional update was drivers for any of your devices, I strongly advise against installing them. Windows Update is not the best place to get drivers from. Always install drivers from the official support website of your computer's manufacturer (MSI) and nowhere else, even if the version issued on Windows Update is higher than that available in the manufacturer's website.

 

[kienle]

If the optional update was drivers for any of your devices, I strongly advise against installing them. Windows Update is not the best place to get drivers from. Always install drivers from the official support website of your computer's manufacturer (MSI) and nowhere else, even if the version issued on Windows Update is higher than that available in the manufacturer's website.

Thank you for your advice. I'll keep that in mind. Never knew that before.
The optional update I installed recently, however, was not drivers for any of my devices.:thumb:

 

[kienle]

Finally... my computer crashed. Attached is the dump file. Hope it reveals the true culprit.

 

[Aus_Karlos]

Your GPU drivers faulted. The driver freed an address in the Pool Memory but corrupted a neighboring address as well. And it pretty much corrupted the Pool Header as well i can't examine the pool addresses to find out what was there.
But the GPU drivers are defiantly the cause.
Download the latest drivers for the GPU and use this tool to remove the old ones.
Display Driver Uninstaller Download version 15.7.5.5

 

[kienle]

Your GPU drivers faulted. The driver freed an address in the Pool Memory but corrupted a neighboring address as well. And it pretty much corrupted the Pool Header as well i can't examine the pool addresses to find out what was there.
But the GPU drivers are defiantly the cause.
Download the latest drivers for the GPU and use this tool to remove the old ones.
Display Driver Uninstaller Download version 15.7.5.5

Thank you for your reply.

I have uninstalled-reinstalled GPU driver as suggested, using DDU.
I've done some research on the Internet and found out that a lot of people using Radeon R9 390x graphic card seem to be having the same problem like I do. Some claimed that windows 10 solved their problem but in my case, windows 10 makes it worse. System crashed a lot more on W10.

This isn't the first time I tried uninstalling GPU Driver with DDU and reinstall it so I doubt it will fix my BSOD problem permanently.

Have you got any other advice for me? Should I replace my GPU?

P/S: Is it possible that my power supply (750W) is not adequate for the system and causes BSOD?

 

[GimboV]

Might want to have a look at your D: drive. DXdiag is showing it as .5 GB in size with .5 GB free.

Identified as WDC WD1003FZEX-00MK2A0 which should be a Western Digital Black 1 TB drive.

 

[Stancestans]

Might want to have a look at your D: drive. DXdiag is showing it as .5 GB in size with .5 GB free.

Identified as WDC WD1003FZEX-00MK2A0 which should be a Western Digital Black 1 TB drive.

Drive: D:
Free Space: 0.5 GB
Total Space: 0.5 GB
File System: NTFS
Model: WDC WD1003FZEX-00MK2A0

Drive: F:
Free Space: 206.2 GB
Total Space: 219.5 GB
File System: NTFS
Model: WDC WD1003FZEX-00MK2A0

Drive: G:
Free Space: 379.5 GB
Total Space: 733.9 GB
File System: NTFS
Model: WDC WD1003FZEX-00MK2A0

D, F and G are partitions on the 1TB drive, their total spaces sum up to about 954GB. Nothing out of the ordinary. The 0.5GB (512MB) partition is most likely a remnant of the partitions created by Windows setup when the drive was the os boot device, before the SSD.

 

[kienle]

Here is a new dump file while I was playing Overwatch. It didn't result in the blue screen but black - nothing could be seen then the computer restarted (normally) automatically.