Tech Support banner

Status
Not open for further replies.
1 - 20 of 92 Posts

·
Registered
Joined
·
154 Posts
Discussion Starter #1
The performance went down by A LOT. It's like an old 98 computer now. It takes about 40 seconds to open firefox and 30 seconds to open new tab. Also, I've gotten the BSOD at least 4 times now. And both the BSOD and performance problems happened at the same time. But sometimes the performance returns back to ALMOST normal speed, but not completely.

OS - Windows 7 Home Premium
· 64 bit
· What was original installed OS on system: Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? PRE INSTALLED
· Age of system (hardware) Bought it new in December 2009
· Age of OS installation - have you re-installed the OS? No
Other info from the Screen Shot:
http://filebox.me/files/hjn5avmf8_20100619_015209.jpg

HP dv7-2273cl

More ScreenShots:
http://filebox.me/files/qir5gimsx_20100619_011933.jpg

http://filebox.me/files/tihjkn23k_20100619_011853.jpg

http://filebox.me/files/tmq98fx33_20100619_011828.jpg

Two Zip attachments from the BSOD posting instructions. One was too big so I uploaded it at filebox and the html file is attached.
http://filebox.me/files/rt770ec81_Windows7_Vista_Jcgriff2.zip
 

Attachments

·
Registered
Joined
·
154 Posts
Discussion Starter #2
Oops, ignore the perfmon.zip attachment in last post, it's the wrong file.

I've attached the correct one in this post.
 

Attachments

·
TSF Team Emeritus, Microsoft MVP
Joined
·
7,483 Posts
You're having problems with your HP printer. Uninstall it, then download fresh software/drivers from the HP Support website: http://www.hp.com/#Support

From the MSINFO32 file, it looks like you're having issues with your Norton software. Please do the following:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: http://www.carrona.org/freeav.html
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
Finally, there's an issue in the BSOD's with a driver named stdriver64.sys - this is most likely associated with your audio device or a program called Sound Tap. Uninstall your audio device's software - then download a fresh copy from the PC Manufacturer's website and install it. If you are using the Sound Tap program, please uninstall it.

Also, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
How To Find Drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers. Please pay particular attention to any dated 2008 or earlier. I'd start with those marked in RED:
Code:
adfs.SYS     Thu Jun 26 16:52:37 2008
adp94xx.sys  Fri Dec 05 18:54:42 2008
adpahci.sys  Tue May 01 13:30:09 2007
adpu320.sys  Tue Feb 27 19:04:15 2007
arc.sys      Thu May 24 17:27:55 2007
[COLOR=Red]dfmirage.sys Fri Jan 11 16:04:26 2008 - Mirage Driver by DemoForge, LLC.  - http://www.carrona.org/dvrref.html#dfmirage.sys
GEARAspiWDM.sys Tue Apr 08 15:15:59 2008 - CD-ROM Class Filter Driver by Gear Software - http://www.carrona.org/dvrref.html#GEARAspiWDM.sys
iirsp.sys    Tue Dec 13 16:47:54 2005 - Intel Raid StorPort Driver - http://www.carrona.org/dvrref.html#iirsp.sys[/COLOR]
lsi_fc.sys   Tue Dec 09 17:46:09 2008
[COLOR=Red]nfrd960.sys  Tue Jun 06 17:11:48 2006 - IBM ServeRAID Controller Driver - http://www.carrona.org/dvrref.html#nfrd960.sys[/COLOR]
SiSRaid2.sys Wed Sep 24 14:28:20 2008
sisraid4.sys Wed Oct 01 17:56:04 2008

BSOD BUGCHECK SUMMARY
Code:
[font=lucida console]
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Jun 14 16:35:09.435 2010 (UTC - 4:00)
System Uptime: 0 days 20:05:40.339
BugCheck 3B, {c0000005, fffff880080e063d, fffff88004c63f90, 0}
Probably caused by : stdriver64.sys ( stdriver64+163d )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  stacsv64.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Jun 13 20:28:55.134 2010 (UTC - 4:00)
System Uptime: 0 days 3:57:39.038
BugCheck C2, {7, 1097, 5130368, fffff8a00d97b690}
*** WARNING: Unable to verify timestamp for stdriver64.sys
*** ERROR: Module load completed but symbols could not be loaded for stdriver64.sys
Probably caused by : stdriver64.sys ( stdriver64+689a )
BUGCHECK_STR:  0xc2_7_SriV
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat Jun 19 00:36:15.277 2010 (UTC - 4:00)
System Uptime: 1 days 6:41:41.181
BugCheck C2, {7, 1097, 5020402, fffff8a010b46930}
*** WARNING: Unable to verify timestamp for stdriver64.sys
*** ERROR: Module load completed but symbols could not be loaded for stdriver64.sys
Probably caused by : stdriver64.sys ( stdriver64+68a5 )
BUGCHECK_STR:  0xc2_7_SriV
PROCESS_NAME:  sttray64.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Jun 16 15:02:41.594 2010 (UTC - 4:00)
System Uptime: 1 days 22:26:27.575
BugCheck C2, {7, 1097, 5020202, fffff8a005072270}
*** WARNING: Unable to verify timestamp for stdriver64.sys
*** ERROR: Module load completed but symbols could not be loaded for stdriver64.sys
Probably caused by : stdriver64.sys ( stdriver64+68a5 )
BUGCHECK_STR:  0xc2_7_SriV
PROCESS_NAME:  stacsv64.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
  
  
 
[/font]
 

·
Registered
Joined
·
154 Posts
Discussion Starter #4 (Edited)
Thank You very much. I'll try what you said here very soon.

But the funny thing is, I unistalled Norton a looong time ago, and Sound Tap when I first started getting the BSOD. I'll do the manual drivers update like you said.

Thanks again.
 

·
TSF Team Emeritus, Microsoft MVP
Joined
·
7,483 Posts

·
Registered
Joined
·
154 Posts
Discussion Starter #7 (Edited)
I renamed the file name you told me in System32/drivers and then re-booted the computer, but how do I know it's fixed now? The BSOD come randomly at any time (most when I come out of standby).

Also, after I rebooted the computer, the computer made a really weird beeping sound, 3 loud beeps. But I think it was because I had my laptop upside down.

And before I update the drivers you told me above, should I remove the old ones, if yes, how? I can't see them in the device manager.
 

·
Registered
Joined
·
154 Posts
Discussion Starter #9
If you've removed Norton and Sound Tap as I described, wait for the next BSOD.
If it doesn't come in a couple of days, post back and we can work on replacing the other drivers.
Well, the only thing I did was rename the file. The link to the free tool for norton didn't work.
 

·
Registered
Joined
·
154 Posts
Discussion Starter #10
If you've already removed Norton - just run this free tool: http://www.techsupportforum.com/f21.../Support/tsgeninfo.nsf/docid/2005033108162039

If you've already uninstalled Sound Tap,
Go to C:\Windows\System32\drivers
and rename stdriver64.sys to stdriver64.BAK
Then reboot and see if that fixes it.
Okay, I just tried playing so music and noticed that my sound doesn't work. I'm sure it's because of this because it was working before I did this. Should I change the BAK extension back to sys?
Because now my sound driver is all screwed up.
Screenshots:
http://filebox.me/files/u9mav7hzi_20100619_190622.jpg
http://filebox.me/files/67xyjpcp6_20100619_190041.jpg
http://filebox.me/files/0dv5sqfnq_20100619_190113.jpg
http://filebox.me/files/yadifnwz4_20100619_190058.jpg
 

·
Registered
Joined
·
154 Posts
Discussion Starter #11
Okay, I changed the file stdriver64.BAK to .sys extension again and then started updating the drivers for my sound problem and I got the BSOD. After booting up the computer again, I changed the file extension back to .bak and I noticed that it was in all caps. I put it in lowercase ".bak" this time and now my sound is also working. I think it was because I had the extension in caps.
 

·
Registered
Joined
·
154 Posts
Discussion Starter #13 (Edited)
The link was taking me somewhere else so I had to quote your message and copy and paste the link.

But I wasn't really sure which version of Norton I had, I just downloaded one of the removal tools it had, it said removal process had been complete but it took only about less than 20 seconds.

How do I make sure that Norton was really removed?

Also, my sound isn't working again. IDK how it got messed up again. Probably because I changed the extension back to .bak but it was working last night with the same extension.
 

·
TSF Team Emeritus, Microsoft MVP
Joined
·
7,483 Posts
The Norton stuff (if not removed) will turn up in future BSOD's. Then we can do the rename thing on them also.

As for the sound, renaming the driver from .sys stopped it's influence on the sound sub-system. I doubt that .BAK had any different affect than .bak. It may be that there are settings in the sound drivers that point to the Sound Tap stuff - so let's try this:

Uninstall your sound drivers from Control Panel...Programs...Uninstall a program.
Then remove the drivers from the device in Device Manager (it may not be there).
Then remove the card from the computer and reboot.
Download a fresh copy of the sound drivers from the manufacturer's website.
Then shut down, install the sound card, and then install the drivers when you boot back up (if Windows asks to install them, tell it NO).
 

·
Registered
Joined
·
154 Posts
Discussion Starter #15 (Edited)
The Norton stuff (if not removed) will turn up in future BSOD's. Then we can do the rename thing on them also.

As for the sound, renaming the driver from .sys stopped it's influence on the sound sub-system. I doubt that .BAK had any different affect than .bak. It may be that there are settings in the sound drivers that point to the Sound Tap stuff - so let's try this:

Uninstall your sound drivers from Control Panel...Programs...Uninstall a program.
Then remove the drivers from the device in Device Manager (it may not be there).
Then remove the card from the computer and reboot.
Download a fresh copy of the sound drivers from the manufacturer's website.
Then shut down, install the sound card, and then install the drivers when you boot back up (if Windows asks to install them, tell it NO).
Well, as soon as I changed the extension .bak to .sys, I got a BSOD, but after rebooting, my sound was working again.

Also, I do not see any sound drivers in Control Panel>Programs>Uninstall a Program

I uninstalled all the drivers from the sound, video, and game controllers category in device manager. Now that category isn't even there anymore.
SS: http://filebox.me/files/t9nq86ajm_20100620_133006.jpg Me uninstalling the last sound driver.

How do I remove the sound card, I have no idea where it's at.

EDIT: Oh no! It's almost June 21. I need to hurry up and fix this problem or I'll be stuck like this till the 29! D:
 

·
TSF Team Emeritus, Microsoft MVP
Joined
·
7,483 Posts
I will be on sporadically during my vacation - so I won't be gone the entire time. But we're visiting Yellowstone/BigSky country so we'll be traveling a lot. But the wife has conferences to attend, so I'll be online then (as long as they have internet where the conferences are).

If you need help while I'm gone, just PM a mod to see if they can have someone take a look at it.

Don't worry about removing the sound card - it was an extra "just to be sure" step that I added in.

Rename the Sound Tap file back to stdriver64.BAK (this MUST be done)
Then make sure that you've downloaded the correct drivers for your sound card,
Then reboot and install the sound card software/drivers.
If all goes as I suspect it will, the sound will work and the stdriver64.BAK file won't give you any issues.
 

·
Registered
Joined
·
154 Posts
Discussion Starter #17 (Edited)
crap, I made a mistake I forgot to write down the drivers I uinstalled.

I can't search them up anymore, now what do I do?
EDIT: I got the screen shots :D
 

·
Registered
Joined
·
154 Posts
Discussion Starter #19 (Edited)
OMG, you don't know what I just went through man.
I think I messed up on the drivers. I saw on that link you gave me a graphics driver for AT Radeon which I have. I updated the drivers for it, and it said that I had to re boot my comp. I did and when I logged in, my screen was COMPLETELY blank except for the mouse.

I had to press the power button and turn off my comp (did this 3 times).

I did system restore to two hours ago. Still didn't work.

Then I went into safe mode and went in device manager and disabled my ATI driver and then rebooted.

After rebooting, my computer was running extremely slow. I think it was because in safe mode my computer's fans weren't working. I touched my hand under my laptop and it was burning hot.

I put my computer on top of an AC vent and it started working then.

I enabled the ATI drivers in driver manager and then after rebooting, I can finally see the screen.

It did say that the ATI drivers weren't working, but now their working fine after I disabled and enabled them.

I'm really confused and frustrated, my sound still isn't working but I haven't gotten a single BSOD yet.
 
1 - 20 of 92 Posts
Status
Not open for further replies.
Top