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Discussion Starter · #1 ·
This is a recent problem for me, my PC is only a year or so old and generally performs very well.

But just recently whenever I play a game, it randomly BSODs. It seems to happen mostly when there is some sort of cutscene or audio, although in the game I'm playing (Max Payne 3) there are more cutscenes than gameplay so it could be a coincidence. Basically it locks up, the screen freezes, and an awful grinding buzzing noise appears followed by a BSOD (uncorrectable hardware error). After rebooting, I copied the error information and it said this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8009E0A028
BCP3: 00000000BE200000
BCP4: 000000000005110A
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\072412-18142-01.dmp
C:\Users\Administrator\AppData\Local\Temp\WER-34133-0.sysdata.xml

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Any help? My drivers appear to be up to date. Is it a case of the graphics card overheating or something else? Thanks.
 

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Discussion Starter · #3 ·
Hi, I've pasted my hardware info below using the software in your signature. I'm not sure about power supply, how do I check that?

Operating System: MS Windows 7 Professional 64-bit SP1

CPU: Intel Core i7 2600K @ 3.40GHz 57 °C

Sandy Bridge 32nm Technology

RAM: 8.00 GB Dual-Channel DDR3 @ 800MHz (9-9-9-24)

Motherboard: ASUSTeK Computer INC. Maximus IV Extreme-Z (LGA1155) 41 °C

Graphics: DELL 2709W ([email protected])

1535MB GeForce GTX 580 (EVGA) 62 °C

Hard Drives: 932GB Western Digital WDC WD1002FAEX-00Y9A0 (RAID) 40 °C

Optical Drives: PIONEER DVD-RW DVR-219L

Audio: Sound Blaster X-Fi Xtreme Audio
 

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You open the side panel of the computer case and the power supply will either be on the top or the bottom of the case. It's the square thing with all the wires coming out of it. There will be a label affixed to it.
 

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Discussion Starter · #5 ·
I can't open my computer at the moment but found my order history from when I bought the PC. I think this is it?

CAIR 600W CMPSU-600CXV2 PSU
 

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Your cpu is on the hot side being at 57c. When you game it will rise by 10-15c and the TDP for that cpu is 72.6c although it can go past that and shouldn't cause a BSOD. You have a Corsair GS 600w PSU and they are the lower tier power supply from corsair. The minimun recommended by nvidia for the 580 is 600w so you add 30% to that to allow for headroom and your at 780w so you should be at minimum running a 750w power supply. I say that because of the buzzing sound you are hearing as that in most cases is related to power. Does it only happen when gaming?
 

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Discussion Starter · #7 ·
Hi again, mostly when gaming, yeah, it has happened once or twice when I've had Second Life open which is less graphically demanding but still uses some resources. Strange thing is though I wasn't getting these problems until recently, unless it's the newer games like Max Payne 3 demanding more resources. Would you suggest I buy a new power supply and if so which one?
 

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If it were my PC I would be running a good quality 750w unit. Is the case inside full of dust. Ie: the cpu fan/heatsin and the graphics card fan/heatsink? That power supply does come with a three year warranty and the buzzing may coming from it so maybe RMA it.
 

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Discussion Starter · #9 ·
The side of the cast is see-through and I can't see any dust but will open it up when I can and see if it can be cleaned. I'll look into getting a better power supply (can a system handle any power supply no matter how many w it has?), is it simply a case of taking out the old one and plugging in a new one as I'm utterly clueless when it comes to hardware but could manage that. Strange thing is though, games like Skyrim didn't cause this problem, it's just started recently which made me think it could be a recent issue. Would reinstalling any drivers perhaps help?
 

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WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error condition.

All 5 of the .dmp files are partially corrupt the error record for the second Parameter can't be read. A WHEA 124 is usually hardware blaming GenuineIntel points towards the CPU.

Have you had any BSOD's since cleaning the CPU cooler?
Has the temp dropped?

Code:
3: kd> !analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;!peb;!sysinfo cpuinfo;!sysinfo machineid; !sysinfo cpuspeed; !sysinfo smbios .logclose;q
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8009d3b028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`035ecb58 fffff800`03031a3b : 00000000`00000124 00000000`00000000 fffffa80`09d3b028 00000000`be200000 : 0xfffff800`030e71c0
fffff880`035ecb60 00000000`00000124 : 00000000`00000000 fffffa80`09d3b028 00000000`be200000 00000000`0005110a : 0xfffff800`03031a3b
fffff880`035ecb68 00000000`00000000 : fffffa80`09d3b028 00000000`be200000 00000000`0005110a fffffa80`09d38010 : 0x124


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

BUCKET_ID:  CORRUPT_MODULELIST

Followup: MachineOwner
---------

rax=0000000000000000 rbx=00000000be200000 rcx=0000000000000124
rdx=0000000000000000 rsi=0000000000000003 rdi=fffffa8009d3b148
rip=fffff800030e71c0 rsp=fffff880035ecb58 rbp=fffffa8009d38069
 r8=fffffa8009d3b028  r9=00000000be200000 r10=000000000005110a
r11=0000000000000002 r12=fffff8000301f000 r13=fffffa8009d38010
r14=fffffa8006ca3058 r15=0000000000000000
iopl=0         ov up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000a06
fffff800`030e71c0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff880`035ecb60=0000000000000124
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`035ecb58 fffff800`03031a3b : 00000000`00000124 00000000`00000000 fffffa80`09d3b028 00000000`be200000 : 0xfffff800`030e71c0
fffff880`035ecb60 00000000`00000124 : 00000000`00000000 fffffa80`09d3b028 00000000`be200000 00000000`0005110a : 0xfffff800`03031a3b
fffff880`035ecb68 00000000`00000000 : fffffa80`09d3b028 00000000`be200000 00000000`0005110a fffffa80`09d38010 : 0x124
start             end                 module name

Unloaded modules:
fffff880`0a67c000 fffff880`0a685000   Unknown_Module_fffff880`0a67c000
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
fffff880`0a685000 fffff880`0a68d000   49428c7b-918
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00008000
fffff880`0a600000 fffff880`0a671000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`01fec000 fffff880`01ffa000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`04834000 fffff880`04952000   dump_iaStorV
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0011E000
fffff880`04952000 fffff880`04965000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
start             end                 module name

Unloaded modules:
fffff880`0a67c000 fffff880`0a685000   Unknown_Module_fffff880`0a67c000
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
fffff880`0a685000 fffff880`0a68d000   49428c7b-918
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00008000
fffff880`0a600000 fffff880`0a671000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`01fec000 fffff880`01ffa000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`04834000 fffff880`04952000   dump_iaStorV
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0011E000
fffff880`04952000 fffff880`04965000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`09d3b028 00000000`be200000 00000000`0005110a
PEB NULL...
sysinfo: could not find necessary interfaces.
sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
sysinfo: could not find necessary interfaces.
sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
sysinfo: could not find necessary interfaces.
sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
dump smbios [-csv | -v | -headers | -devices | -memory | -power | -cpu | -system]
quit:
 

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Discussion Starter · #14 ·
Have you had any BSOD's since cleaning the CPU cooler?
Has the temp dropped?
Not been able to do that yet as there are screws and I have no screwdriver here but will try and do it. Looking in it at the side (seethrough glass) I can't see any dust whatsoever though, I made sure when I bought it to get good cooling and only a small overclock but it doesn't seem to have kept the GPU temperature down enough (currently at 58c with nothing graphic intensive open). I only bought this PC in July 2011 though so will be really disappointing if something is broke, especially as the warranty just expired!
 

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Lets see what the temps and voltages look like under load.

D/L and runHardware Monitor it'll show the temps and voltages current, highest, and lowest.
Run a game or virus scan for a bit(if it BSOD's you'll need to start over) Alt + Tab back to the HWM window expand all the trees, then use the Win7 snipping tool to take a screen shot of the HWM window.
Post the screen shot as a attachment using the paperclip button in the Advanced Message(reply) box(hit the go advanced button below the quick reply box)
 

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Discussion Starter · #16 ·
Here you go. :)

I ran Skyrim for 20 minutes or so to get the GPU temperature up, High settings. No BSOD but then they strike at random times, I could get two in 15 minutes when I played Max Payne 3 (which I uninstalled now as I beat it) or one in 60 minutes.
 

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The CPU cores are too warm Tcase(the expected maxtemp in normal use) is 72.6 the cpu should send a shut down signal at around 100c. Check the cooler is clean(you'll need that screwdriver), and that all 4 mounting legs are tight to the motherboard still, the stock type mounting push pin legs have a habit of popping up loose when the case is moved.

Use a can of compressed air(available at office supply stores, PC shops, etc) to clean the cpu heat sink and the video card heat sink. While cleaning hold the fans from spinning while blowing the air across them.
 
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