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Discussion Starter #1
· OS Windows 7
· x64
· Original Install
· OEM version (came pre-installed on system)
· System is max two years old
· Os installation is the original install

· AMD A6-3620 APU with Radeon(tm) HD GRaphics 2.20 Ghz
· AMD RAdeon HD 6530D
· No clue on MoBo Manufacturer
· No clue re: power supply

· Hewlett-Packard
· p6-2127c


BSOD has been happening regularly after 6-8 hours of productivity.

I am currently running the driver verifier.

Any clue?
 

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TSF Team, Emeritus
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4,349 Posts
Hi,

All of the attached DMP files are of the IRQL_NOT_LESS_OR_EQUAL (a) bug check.

This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high. The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

If we take a look at the call stack:

Code:
1: kd> kb
RetAddr           : Args to Child                                                           : Call Site
fffff800`02cc8169 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff800`02cc6de0 : 00000000`00000010 fffff880`099ea260 00000000`0000000b 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`02cd1c3f : 00000000`00000003 00000000`00000002 00000000`00000003 00000000`00000002 : nt!KiPageFault+0x260
fffff880`0162b9a7 : 00000000`00000004 fffff880`099ea4e0 00000000`0000d40d fffffa80`087b37c8 : nt!KeAcquireInStackQueuedSpinLockAtDpcLevel+0x4f
fffff880`018e605d : fffffa80`0aba5010 fffffa80`0914bc60 fffff880`099ea4e0 00000000`0000d40d : NETIO!WfpExpireEntryLru+0x17
fffff880`018ad787 : 00000000`00000004 fffff8a0`08350032 fffff880`099ea510 fffffa80`00000001 : tcpip!WfpAleCloseRemoteEndpointConnection+0x2d
fffff880`01925e2b : fffffa80`0aba5010 fffffa80`0a04874a 00000000`00000001 fffffa80`0aba5010 : tcpip! ?? ::FNODOBFM::`string'+0x20f72
fffff880`019261b2 : 00000dd4`0000000d fffffa80`0a048680 fffffa80`0687b330 00000000`00000001 : tcpip!WfpAleHandleSendCompletion+0xeb
fffff880`01930682 : 00000000`00000000 00000000`00000001 00000000`00000000 fffffa80`06ea36a8 : tcpip!WfpAlepAuthorizeSendCompletion+0x32
fffff880`01517af2 : fffffa80`00000dd4 fffff800`00000dd4 fffffa80`08292840 00000000`00000001 : tcpip!WfpAleCompleteOperation+0x162
fffff880`0b12242b : 00000000`00000000 00000000`00000000 fffffa80`0ae47840 00000000`00000030 : fwpkclnt!FwpsCompleteOperation0+0x1e
00000000`00000000 : 00000000`00000000 fffffa80`0ae47840 00000000`00000030 00000000`00000dd4 : [COLOR=Red][I][B]SYMNETS+0x1e42b[/B][/I][/COLOR]
Very simple! What's occurring is there is a SYMNETS.sys call (Norton), into a few tcpip.sys calls and then NETIO.sys which is the Network I/O Subsystem. What does this tell us? Norton is causing NETBIOS conflicts and eventual corruption.

--------------

Remove and replace Norton with Microsoft Security Essentials for temporary troubleshooting purposes:

Norton removal - https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us;jsessionid=841A6D40BA6872C47697C6C6B19C8E11.4?entsrc=redirect_pubweb&pvid=f-home

MSE - Microsoft Security Essentials - Microsoft Windows

Regards,

Patrick
 

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Discussion Starter #3
I had a sneaking (almost assured) suspicion that it was a Norton related problem (in that any computer with Norton installed that encounters an issue is likely encountering an issue caused by Norton).

Unfortunately, I'm not given the leeway to use another antivirus solution. Any clue as to troubleshooting Norton?

Need I be worried about tcpip.sys corruption? Will that persist as an issue after Norton is murdered?
 

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TSF Team, Emeritus
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4,349 Posts
I mean, it says it right there in the stack as I showed.

Remove and replace Norton with Microsoft Security Essentials for temporary troubleshooting purposes
In other words, we remove and replace it and if the crashes stop, you decide which antivirus you want to move to. If the crashes keep happening, then we take a look and see what's causing conflicts now with Norton out of the picture.

Regards,

Patrick
 
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