Tech Support banner

Not open for further replies.
1 - 3 of 3 Posts

32 Posts
Discussion Starter #1
Hi all, I have a Dell XPS15 laptop. Specs are:

*Win7 x64
*OEM original install from vendor
*system purchased only 6 mo. ago
*bought refurbished from Dell. I'm assuming Dell just wipes refurbs and installs OS anew. So, basically 6 mo. I have not re-installed the OS.
*cpu = Intel i5 M 460 @ 2.5Ghz
*video card = Intel(R) HD Graphics, NVIDIA GeForce GT 420M
*power supply = Dell 90w AC brick that came with laptop

*Dell XPS 15 (XPS L501X)
*see attached screen shot of "sys info"

Issue: I get BSOD when re-opening my lid after sleep (but not everytime). At first very infrequently (approx. 1 out of 8 sleeps) but happening more frequently now (1 out of 3.) It seems that, the longer the sleep, the greater the chance of BSOD. And occasionally while in sleep mode it will turn itself off (although not set to do so. BSOD while asleep I guess). But mostly it BSODs after I lift the screen and it wakes up. However, this morning, on a totally fresh boot, it got all the way to the password screen and gave me a BSOD. This has only happened twice, yesterday and today.

A few days ago I called Dell and the guy ran Dell health check software. It took awhile and showed no problems. The BSOD said something about updating BIOS and since no problems were showing up he updated the BIOS. That didn't clear it up and a second tech seemed to think it was a peripheral driver issue. My peripherals:
*microsoft trackball mouse
*2 external WD hard drives
*USB hub
*USB speakers
*occasional iPod and Sansa clip action
NO printer, scanner

I updated the mouse driver. I've been to "Devices and Printers" to see if it recommends new drivers. After clicking on each and "checking online" it says that all my drivers are up to date.

Here is the info on my latest BSOD:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:

Files that help describe the problem:

I have NOT installed SP1 after reading around that it wasn't worth it. But I do check Win Updates regularly and install what I feel is necessary. I am careful when downloading and sweep often so I don't think this is a virus issue.

I ran the driver verifier and did not get a BSOD on restart.
I tried the memory and HDD test but could not get my computer to boot from disc after repeated tries.

Thanks for any help guys and gals.


TSF Team Emeritus
6,147 Posts

The driver for Soundtap is blamed. First try updating it - Record Streaming Audio - Streaming Audio Capture Software

[font=lucida console]
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Sat Aug  6 07:40:35.759 2011 (GMT+12)
System Uptime: 0 days 0:00:40.305
Probably caused by : stdriver64.sys ( stdriver64+206a )
FAILURE_BUCKET_ID:  X64_0x3B_stdriver64+206a
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`07dbc06a fffff880`0a9bbfb0 00000000`00000000
SystemProductName = XPS L501X  

32 Posts
Discussion Starter #3

Thanks so much for the quick reply. I got a BSOD on Thursday (before I posted here) and I read that SoundTap could cause these types of problems. I used Revo Uninstaller Pro to do a deep scan and deleted everything. Then got another BSOD on Friday morning and posted here.

I thought I'd gotten all of SoundTap with the uninstall. The BSOD BCCode error description was different after the uninstall. However, I think I may have found a related program installed along side SoundTap that the uninstall didn't catch. Got rid of it too so I hope that takes care of it. I'm not sure it will because my BSOD problems way predate the installation of SoundTap. We'll see I guess.

Thanks reventon.
1 - 3 of 3 Posts
Not open for further replies.