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Discussion Starter · #1 ·
Hello,
I bought a supposedly functioning printer from ebay. It did not have the toner cartridge but did have the drum. The printer appears to be in very good condition. I bought a new cartridge and installed. The printer does not have any warning lights, appears to print as it should, however all that comes out is blank pages. Test pages don't work either. Even trying to print the printer status directly from the printer only sends out blank pages. The toner appears to be full, I can see the toner on the end of the toner cartridge. What could be causing it not to print?
 

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Hi,


If the laser unit is obstructed by dust you can get full blank pages tough usually they will be faint, not blank.

Try cleaning the laser glass unit inside the machine, it is located on the upper portion of the inside of the printer when you take the drum out.
 

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the drum cannot give you blank pages, It could be a total failure of the laser which cannot be cleaned.

the Drum is a cylinder part that rotates, drum problem will appear at a certain interval on pages like every few inches and it will be a pattern like dots or smudges.
 

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Discussion Starter · #11 ·
Thanks, looks like this thing is going back. One last thing, do you know if the the TN360 cartridge or the generic equivalents have some sort of plastic tab or something that needs to be pulled out before installation? I've checked all over and can't find anything so I assumed not. Just a plastic cover on the front which I removed. the wheel has toner dust on it so I guessed the toner cartridge was probably ok. But thought i would check for sure. thanks
 
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