Tech Support Forum banner
1 - 2 of 2 Posts

5 Posts
Discussion Starter · #1 ·
I'm having a scan issue with our new Brother DCP-1612W not scanning entire scan bed.

It is cutting off roughly 3-4mm off the top.

I am pushing the photograph up to the top edge of the scanner:

Rectangle Peripheral Office supplies Netbook Office equipment

This is how the top of the photograph scans:

Grey Wood Art Flooring Twig

This is what it's missing:

Sleeve Grey Wood Flooring Font

These are the scan settings (defaults, basically):

Rectangle Azure Font Screenshot Software

Previewing the scan (PreScan) doesn't show the full photograph, either.

I actually had a similar issue with my previous Epson WorkForce WF-2810DWF.

Team Manager, Microsoft Support
31,455 Posts
Does putting it in what you consider upside down work? If so, that's really right side up.
1 - 2 of 2 Posts