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Discussion Starter · #1 ·
I am getting random BSODs with a brand new dell XPS 8700. I got my older SSD replaced through RMA assuming that could have been the cause and installed Windows 8 fresh install after getting the new dell. I've been having random BSODs on the computer, it will even happen when I'm not even using the computer and leave it on.

BSOD dump files attached.

· OS - Windows 8 64bit
· What was original installed OS on system? Windows 8 64bit
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Came-preinstalled, but I reinstalled it when installing brand new SSD
· Age of system (hardware) Less than 2 weeks
· Age of OS installation - have you re-installed the OS? Less than 2 weeks

· CPU: Intel i7
· Video Card: Nvidia GeForce GE GT625
· MotherBoard
· Power Supply - brand & wattage

· System Manufacturer: DELL
· Exact model number (if laptop, check label on bottom): XPS 8700
 

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I have debugged the dumps and all seem to have the same error, I have done some research about your crashes and have found some possible causes:

1.) Incorrect BIOS Configuration
2.) Faulty RAM Module

The Fixes for these are as follows:
1.) Restore the BIOS Configuration
-OR-
2.) Remove the faulty RAM.

Modifying BIOS/CMOS settings incorrectly can cause serious problems that may prevent your computer from booting properly. I cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk. But it may be the only way to fix the BSOD's you are encountering.

If I was in your position I would try restoring the BIOS first, before trying to remove RAM. If you are ensure on how to restore the BIOS please look at this before trying: How can I reset CMOS or BIOS settings?

I wouldn't try the hard reset unless the normal defaults do not work. If neither work then try removing the RAM.
 

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Discussion Starter · #3 ·
I have debugged the dumps and all seem to have the same error, I have done some research about your crashes and have found some possible causes:

1.) Incorrect BIOS Configuration
2.) Faulty RAM Module

The Fixes for these are as follows:
1.) Restore the BIOS Configuration
-OR-
2.) Remove the faulty RAM.

Modifying BIOS/CMOS settings incorrectly can cause serious problems that may prevent your computer from booting properly. I cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk. But it may be the only way to fix the BSOD's you are encountering.

If I was in your position I would try restoring the BIOS first, before trying to remove RAM. If you are ensure on how to restore the BIOS please look at this before trying: How can I reset CMOS or BIOS settings?

I wouldn't try the hard reset unless the normal defaults do not work. If neither work then try removing the RAM.
Thank you for your response and time. I am certain I did not make any changes to my BIOS, but what I did do this morning was find a Bios Update through the Dell website in which I applied earlier today. I am monitoring my computer throughout the day to see if I experience any further BSODs. If I do, I will perform the procedures you suggested. I'll update as soon as anything comes up or within 24 hours.
 

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Thank you for your response and time. I am certain I did not make any changes to my BIOS, but what I did do this morning was find a Bios Update through the Dell website in which I applied earlier today. I am monitoring my computer throughout the day to see if I experience any further BSODs. If I do, I will perform the procedures you suggested. I'll update as soon as anything comes up or within 24 hours.
OK, hopefully everything has fixed with that BIOS update, and if you ever experience another BSOD, just post the .dmp and I'll check it out.
 

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· Age of system (hardware) Less than 2 weeks
There's really no point in creating headaches over a brand new system. Assuming you haven't installed any possibly troublesome 3rd party software, a brand new system should never crash by any means.

I would have it replaced with your warranty before it's too late.

Regards,

Patrick
 

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tap0901.sys Thu Nov 24 13:50:27 2011
A driver usually associated with COMODO or open VPN if you have either installed remove them and see if the bsod's stop.

Do you still have the original install on the hard drive it came with?
If so does it bsod using that drive/installation?

Code:
Debug session time: Fri Jan 17 04:05:18.371 2014 (UTC - 5:00)
Loading Dump File [C:\Users\Owner\Bsodapps\SysnativeBSODApps\011714-8250-01.dmp]
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
System Uptime: 0 days 6:49:57.035
Probably caused by : ntkrnlmp.exe ( nt!KiExecuteAllDpcs+167 )
BugCheck A, {fffff68001000320, 2, 0, fffff8003d2fac77}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Bugcheck code 0000000A
Arguments: 
Arg1: fffff68001000320, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8003d2fac77, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  AV_nt!KiExecuteAllDpcs
MaxSpeed:     3400
CurrentSpeed: 3392
BiosVersion = A04
BiosReleaseDate = 08/23/2013
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu Jan 16 21:10:50.585 2014 (UTC - 5:00)
Loading Dump File [C:\Users\Owner\Bsodapps\SysnativeBSODApps\011614-9906-01.dmp]
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
System Uptime: 1 days 0:12:05.238
Probably caused by : ntkrnlmp.exe ( nt!KeDelayExecutionThread+14 )
BugCheck 3B, {c0000005, fffff8027a2f47f4, fffff8800d9f7050, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Bugcheck code 0000003B
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8027a2f47f4, Address of the instruction which caused the bugcheck
Arg3: fffff8800d9f7050, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  mpc-hc.exe
FAILURE_BUCKET_ID:  0x3B_nt!KeDelayExecutionThread
MaxSpeed:     3400
CurrentSpeed: 3392
BiosVersion = A04
BiosReleaseDate = 08/23/2013
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Wed Jan 15 20:58:03.691 2014 (UTC - 5:00)
Loading Dump File [C:\Users\Owner\Bsodapps\SysnativeBSODApps\011514-7812-01.dmp]
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
System Uptime: 0 days 1:08:06.366
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b4 )
BugCheck 7F, {8, fffff88000996db0, 50e37, fffff80293d1dddc}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
Bugcheck code 0000007F
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: fffff88000996db0
Arg3: 0000000000050e37
Arg4: fffff80293d1dddc
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x7f_8_nt!KiDoubleFaultAbort
MaxSpeed:     3400
CurrentSpeed: 3392
BiosVersion = A04
BiosReleaseDate = 08/23/2013
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Wed Jan 15 09:19:34.451 2014 (UTC - 5:00)
Loading Dump File [C:\Users\Owner\Bsodapps\SysnativeBSODApps\011514-9515-01.dmp]
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
System Uptime: 0 days 11:55:44.079
Probably caused by : ntkrnlmp.exe ( nt!KiDeferredReadyThread+406 )
BugCheck A, {fffff803b0170fa8, 2, 0, fffff803abe9f1f6}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Bugcheck code 0000000A
Arguments: 
Arg1: fffff803b0170fa8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff803abe9f1f6, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  AV_nt!KiDeferredReadyThread
MaxSpeed:     3400
CurrentSpeed: 3392
BiosVersion = A04
BiosReleaseDate = 08/23/2013
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




		***   3rd PARTY DRIVER LIST   *** 
		***   3rd PARTY DRIVER LIST   *** 




HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
LEqdUsb.Sys                 Thu May 23 02:09:50 2013 (519DB2AE)
LHidEqd.Sys                 Thu May 23 02:09:49 2013 (519DB2AD)
LHidFilt.Sys                Thu May 23 02:10:00 2013 (519DB2B8)
LMouFilt.Sys                Thu May 23 02:09:56 2013 (519DB2B4)
Rt630x64.sys                Thu Oct 25 05:14:58 2012 (50890312)
aswMonFlt.sys               Mon Dec 16 17:28:29 2013 (52AF7E8D)
aswRdr2.sys                 Fri Oct 11 07:11:37 2013 (5257DCE9)
aswRvrt.sys                 Fri Oct  4 03:48:58 2013 (524E72EA)
aswSP.sys                   Mon Dec  9 02:09:54 2013 (52A56CC2)
aswSnx.sys                  Mon Dec 16 17:29:51 2013 (52AF7EDF)
aswStm.sys                  Fri Dec 20 05:11:43 2013 (52B417DF)
aswVmm.sys                  Mon Dec  9 02:04:51 2013 (52A56B93)
btfilter.sys                Fri Jun 29 03:00:07 2012 (4FED5277)
dump_iaStorA.sys            Mon Apr 22 15:38:05 2013 (5175919D)
iaStorA.sys                 Mon Apr 22 15:38:05 2013 (5175919D)
idmwfp.sys                  Wed Nov 27 09:24:10 2013 (5296008A)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
nvlddmkm.sys                Wed Oct 23 02:21:50 2013 (52676AFE)
tap0901.sys                 Thu Nov 24 13:50:27 2011 (4ECE91F3)
 

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Discussion Starter · #7 ·
There's really no point in creating headaches over a brand new system. Assuming you haven't installed any possibly troublesome 3rd party software, a brand new system should never crash by any means.

I would have it replaced with your warranty before it's too late.

Regards,

Patrick
Hi Patrick,

If you recall, you assisted me with my older machine and went above & beyond with troubleshooting the issue with the machine. I decided eventually that it may have been my motherboard. I received my new Dell computer a month ago and the same issues followed, so I suspected it was my SSD since that is the only part from the old computer that I did not do a Hard drive test on since it was so new. I have since then replaced the SSD through RMA, replaced my Dell, and the only parts I'm using from my old computer is my old SATA hard drive and my memory which is fairly new. With the bios update I did with my dell computer (the already replaced dell), I also unplugged the old hard drive from my old computer to eliminate the possibility of that being the cause. I haven't received a BSOD since yesterday, but we'll see what happens.

Wrench97 - Thanks for your suggestions. My current hard drive setup is a SSD drive which is the primary OS drive, the 1 TB hard drive that came with the machine, which I've already formatted and using as my applications drive, and my old western digital sata hard drive that came from my old computer that I disconnected yesterday after performing the bios update. I will try your methods after I see if any further BSODs occur.
 

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Hey again Phyl0x,
I was just wondering if that BIOS update did the trick; it may have just been a BIOS bug and not any major issues.
 

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Discussion Starter · #9 ·
Hey again Phyl0x,
I was just wondering if that BIOS update did the trick; it may have just been a BIOS bug and not any major issues.
Skim through my last post when you get a chance. I haven't gotten any BSODs yet, but I am going to be more heavily involved with using it today and see if it happens again. I'll be sure it's gone when I can go 2 weeks straight without any BSODs or freezeups and I'm actively using the computer.
 

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Discussion Starter · #11 ·
Well, unfortunately not. Just got another BSOD with a file reference that I have not seen with the past BSODs on this PC. I had to shut down the computer after windows completed collecting the dump info and was stuck at 100%. When I did shut it down, I took off the power cable and removed the memory sticks that I installed from my old computer and so the only ones remaining are the ones that came with this computer.

Attached is the most recent dump info.
 

Attachments

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Blamed on the Realtek networking adapter, Rt630x64.sys Thu Oct 25 05:14:58 2012, try the latest from the realtek site> Realtek (Win8 and Win8.1 Auto Installation Program (SID:1624014))

That open vpn or comodo driver is still in the stacks too.
tap0901.sys Thu Nov 24 13:50:27 2011



Code:
Debug session time: Sun Jan 19 12:26:46.045 2014 (UTC - 5:00)
Loading Dump File [C:\Users\Owner\Bsodapps\SysnativeBSODApps\011914-7859-01.dmp]
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
System Uptime: 2 days 1:02:16.702
*** WARNING: Unable to verify timestamp for Rt630x64.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt630x64.sys
Probably caused by : Rt630x64.sys ( Rt630x64+1b212 )
BugCheck D1, {fffffa811362bc28, 2, 0, fffff88004c96212}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Bugcheck code 000000d1
Arguments: 
Arg1: fffffa811362bc28, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004c96212, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  AV_Rt630x64+1b212
MaxSpeed:     3400
CurrentSpeed: 3392
BiosVersion = A06
BiosReleaseDate = 11/18/2013
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8700
 

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Discussion Starter · #13 ·
I had BSODs prior to installing the VPN client, so I am going to hold off on uninstalling that for now. I did however uninstall the old RealTEK network drivers and ran the updated version installer from your link. Currently running it, will update if all goes well.
 

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Discussion Starter · #14 ·
Hello all - Just wanted to provide an update that I have not received a BSOD since removing my memory sticks & updating my network drivers on 01/19/2014. It's odd that I have had these same issues on 3 different computers, but everything is going fine so far. I'm not entirely sure which one it was due to, but I know I ran almost a 24 hour straight memory test on my old computer on these same memory sticks. I bought them this year so I might still have time to get them RMAed. I guess best way to find out is install the memory sticks again and see if the BSOD occurs.
 
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