[chriscross1]

Using OE 6 and also Mozilla Thunderbird 1.5 I am receiving emails with missing body text.
I've already tried to post this once but the page redirected me so I had to reload.
I don't seem to have a 'Restore defaults' for either OE or Mozilla T'bird
I've run sfc\scannow (using winXP Home)
I've turned off the option use the unsafe file list
In T'bird I've tried View\Character encode\Autodetect No
I've tried showing attachments inline
I've tried reading emails in plain text
I'm temporarily at a loss as to my next move ?
Chris

 

[OldGrayGary]

Hi chriscross1

Might want to rule out malware infections first --- try the 5-Step Security Checklist (even if you don't need to post a HiJackThis log) --- http://www.techsupportforum.com/sec...lease-read-before-posting-hijackthis-log.html

Once the system checks out clean as a whistle,
1) Save your current email folders to removable media.
2) Uninstall Thunderbird.
3) Uninstall Outlook Express --- http://support.microsoft.com/kb/263837 --- it's easy = scroll down to the Windows XP instructions
4) Try a Registry Cleaner (see the CCleaner note below)
5) Reinstall Thunderbird
6) Reinstall Outlook Express
7) Check for updates for both Thunderbird & Outlook Express & install them.
8) Test.

To try CCleaner to clean up
1) You can download CCleaner here --- http://www.download.com/CCleaner/3000-2144_4-10315544.html
2) Run the "Cleaner" functions to clean up temp files & other accumulating unnecessary files. Then run the "Issues" functions to clear up problems in the Registry. Run the "Issues" functions until CCleaner reports "no issues found"

Best of luck
. . . Gary

 

[chriscross1]

Many Thanks

Bless you Gary and thanks a lot,

I think my problem arose because I was running AVG free edition and then loaded and ran Mozilla Thunderbird. I don't think AVG liked this at all and started removing body text from some messages. It seemed to me that AVG was the only common denominator between my Desktop and my Laptop which was what gave me a clue.
I followed your advice religiously and hey presto on finding out how to restore Outlook Express I haven't lost a body text yet !

You're an Ace and thanks a lot

Chris