Tech Support banner

Status
Not open for further replies.
1 - 2 of 2 Posts

·
Registered
Joined
·
1 Posts
Discussion Starter · #1 ·
My mother-in-laws calls me today with a compter problem. She says it has blue vertical lines on the monitor and won't complete the boot cycle. I told her to power down and wait several minutes for a cool down. Then I had her try and boot in safe mode but it still wouldn't boot. The end result is, as she describes, a fuzzy screen with blue vertical line. What do I do next?

thanks,
Lenny
 

·
Team Manager, Microsoft Support
Joined
·
28,673 Posts
You're probably going to have to visit Mom. Bring another monitor with you. If it works, the monitor is bad. If not it needs a new video card.
 
1 - 2 of 2 Posts
Status
Not open for further replies.
Top