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Discussion Starter · #1 ·

My computer crashes to the dreaded Blue Screen of Death (BSOD) immediately after starting up. It usually says it is beginning a physical memory dump, but never actually dumps the memory. Sometimes it goes immediately to the BSOD upon starting up; other times it gets through the Windows login screen, boots to the desktop, and then crashes to BSOD before it finished loading the applications in the system tray.

It won't boot up in Normal mode - despite repeated attempts. But it will boot up fine in Safe Mode.

Ran anti-virus scan in Safe Mode. It found nothing.

Ran anti-spyware scan in Safe Mode. It found nothing except 33 tracking cookies, which I quarantined.

I have tried using System Restore to go back to several different restore points. System Restore seems to work fine until it gets to the point where it has to shut down and restart the system. It shuts down, but then goes to the BSOD upon restarting. At that point, I have to shut it down manually. Then I start it up again and get a message from System Restore that my computer has been successfully restored to the System Checkpoint I had chosen. So to test whether the Restore solved the problem, I try to shut down and restart. But upon shutting down, I get a message that I need to end a program called "Sample". It says: “End Program – Sample ... This program is not responding…” I click End Now, it ends the program, shuts down, restarts and immediately goes to BSOD.

I have also tried to boot up to the Last Known Good Configuration. That didn't work either.

I also tried going into MSCONFIG and unchecking all the items in the Startup tab, thinking that possibly some program that is being loaded to the system tray upon startup might be causing the problem. But I still got the BSOD upon restarting.

I've copied down all of the error codes on the BSOD's. Here are a few examples:

Technical information:
*** STOP: 0x0000008E (0xc0000005, 0xEE8E61E4, 0xF779A3B0, 0x00000000)
*** VETEFILE.SYS – Address EE8E61E4 base at EE8BE000, DateStamp 482a3efc
Beginning dump of physical memory (…but the physical dump never begins.)
*** STOP: 0x00000050 (0xAA2FBD34, 0x00000000, 0xEE8D6AC4, 0x00000000)
*** VETEFILE.SYS – Address EE8D6AC4 base at EE8BE000, DateStamp 482a3efc
*** STOP: 0x00000044 (0x8636DB84, 0x00000D63, 0x00000000, 0x00000000)
Technical information:
*** STOP: 0x0000000A (0x1A96C382, 0x00000002, 0x00000001, 0x8055026B)
STOP: 0x0000008E (0xc0000005, 0xEE8D6771, 0xEE0BC574, 0x00000000)
VETEFILE.SYS: - Address EE8D6771 base at EE8BE000, DateStamp 482a3efc
*** STOP: 0x000000D1 (0x00000000, 0x000000FF, 0x00000000, 0x00000000)
*** STOP: 0x000000D1 (0x00000028, 0x00000002, 0x00000000, 0xF71DF801)
*** w22n51.sys – Address F71DF801 base at F71C7000, DateStamp 3ff54d71
One time, I got the following error message:

*** STOP: 0x00000024 (0x001902FE, 0xEE103E70, 0xEE103B6C, 0x8054A3A4) Suggested to run CHKDSK /F to check for hard drive corruption.
I tried to run CHKDSK /F, and after that it wouldn't even boot up into Safe Mode without going to BSOD. But I let it sit for a couple of days and then it allowed me to boot up in to Safe Mode again.

I thought it was a malware infection, because around the same time it started the MyWebSearch (Popular Screensavers) was downloaded and started taking over the computer - reset the IE homepage, frequent popups asking me to download screensavers, etc. So I posted to the Malware forum (link) but they told me I have an OS issue, not a malware issue.

At the suggestion of the technician in the Malware forum, I tried to boot up into VGA mode. Even before I saw the Windows desktop, I got the BSOD. This time, though, the message was different:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

The problem seems to be caused by the following file: intelppm.sys


Technical information:
*** STOP: 0x00000050 (0xDC8033E4, 0x00000000, 0xF6E4FA6C, 0x00000000)
*** intelppm.sys – Address F6E4FA6C base at F771B000, DateStamp 41107b37
For the first time, it seems to be suggesting the location of the problem. Hopefully that is a good sign.

Next, I rebooted into Safe Mode again. At the suggestion of the technician in the Malware forum, I tried to uninstall MyWebSearch via Add/Remove Programs. It seems to have worked - it told me that MyWebSearch will be completely removed after my next reboot.

I have not yet rebooted. I'm not sure what would happen if the uninstall was interrupted by the BSOD.

Here are the system details:

Gateway M275 tablet notebook
Windows XP Tablet PC Edition v 5.1.2600 (Build 2600, Service Pack 2)
For more details, please see the previous thread.

If you can provide any assistance, it would be greatly appreciated.


Part Time Repair Tech
1,267 Posts
Download the .iso file, then use a program like the freeware ImgBurn to "write image file to disc" to burn yourself a CD. Restart computer with CD in CD drive. The program memtest86 runs "offline" when you start the computer - not from the desktop. If windows won't boot to the CD in the drive then you need to temporarily change the boot order to the CD drive. I assume you know how to do that.

1 Posts
BSOD...I restarted my laptop today only to see I got the blue screen of death...
The technical information:

***STOP: 0x0000007E (0xc0000005, 0xF83757c0, 0xF891B52C, 0xF891B228)

*** atapi.system - address F83757c0 base at F835F000, DateStamp 4802539d

Why can't I fix it?? Is there a way? I already tried the safe mood and even the last known good configuration (most recent settings that worked)
None of them worked...the safe mood went for maybe 15 seconds then brought me back to the blue screen the same thing occurred with the last known good configuration. I tried recovering/repairing it with an xp cd that came with the laptop. I tried the CHKSKD...

I don't want to lose anything either!! (My my data like pictures, music, my favorite sites)

Please help!!!!

I have the Presario V4000 laptop...could I move all my pictures, music, favorite sites to another computer??
Does anyone know how to do that??
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