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Blue Screen - amongst other things

3006 Views 15 Replies 2 Participants Last post by  tcs1366
not sure if this is the right forum or not.. as i'm a newbie to the forums...

but here's my troubles.

one morning turning on the PC, and Blue Screen ...

A problem has been detected and window has been shut down.....

no changes had been made to the PC - no added hardware or software.

Tried to use SAFE MODE. nothing. it 'hung' on the last driver mup.sys

so i fully researched that ... a few places said it sounds like the power supply.... replaced that.

still nothing.

Found the emergency reinstall disk from Dell. popped that in, tried to use the "repair" function. Once i was able to get to the c:\windows prompt and ran chkdsk

the first time [and i forgot to write down what it told me... but it was something about corrupted or 'unfixable' files. The next time i tried to run chkdsk \f [because one of the 'blue screens' told me to] it said "There is no disk in drive or the file system is not supported."

I am at a loss... i always figured i could fix the problem if i could get to my C drive... but no luck as of yet. I spent 5 hrs today [including two runs to Best Buy for the power supply] and i'm pretty much at my wits end.

a few other tried to get SAFE MODE to load, and after it would stall at the drivers | mup.sys
then a BLue Screen would come up... the first time was


the next two times :

then the last few times

I was talking to my dad - trying to brain storm... and he was saying something about the "partition" moving ?? can that happen and if so... how, and what can i do about fixing this?

fwiw -- Dell Dimension 8400
winXP sp2
currently, nothing connected to the PC with the exception of the keyboard and mouse.

Thanks HUGELY in advance for any input.


ps -- hope this isnt a duplicate thread... i dont think it posted the first time.
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Were you running antivirus, and was it uptodate? If so the first thing
I would do is find out the manufacturer of your hdd. Go to there
website and download there diagnostic utility, run it to see if the
harddrive is ok. This is normally on a floppy, and you will have to
create it. Then you will have to enter bios and set your boot order
to floppy first.,then cd, hdd, etc. You can change the order back
once the test is done. If the hdd checks out you can go from there.
I thought dell had proprietary power supplys, did the power supply
you purchased hook up ok, nothing kinda wierd like it didnt want to
fit? If not that is a good thing, and I hope you bought a good power
supply, not a $25.00 piece of junk...The problem you describe can
be alot of different things, say lets take it one step at a time.
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regarding the power supply.... well, yea - originally it did not fit... the plug for the power cord is set differently... but DH has a metals shop... so i had him cut the hole in the back of the case larger.

**curses Dell for proprietary components**

anti virus is up to date.

I do know how to change to "order" of things for the boot process... but the problem is.. i do not have any floppy drives on either laptops... I can burn this to a CD/DVD then try to run it on my PC? [i have a floppy on the PC though]

OK now.. this may sound WAY out there.... but -- say my hdd is toast - so to speak.

can i install a new one, load windows on it ... then install my back up [i use Ghost] then reformat or partition the old drive??

is that possible? or am i just grasping at straws here?

and I really ... i mean, really - do not want to reformat .. my last full back up is about a month old ... and i'd lose a lot of photos.

**edited to add...

no the PS was not a piece of junk... Antec 500 watt and $100.
though i may return it, since it seems my PS was not the problem.
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Most manufacturers of harddrives provide a download for burning to
cds, "bootable" Ive only used a floppy, faster, and easier imho.
Just follow directions. If you burn a cd your bios is probably already
set to boot from cd anyway., If your drive is toast, you may have a
chance of getting data off of it by setting it to slave once the new
drive is installed and a os is on it, but I would not get my hopes up
on that, but there is a chance.
thanks Manic... i'm beat tonight.. .i'll get on that in the AM.

and i have to pull out the hdd to find the manufacturer??

oh what fun this is......... what better way to spend Memorial Day.
Should be on the paperwork from dell, or go to there website and
find your model, should be on the spec sheet, probably a western
OK.. i found that is it a WD and d/l the iso file, popped it in the drive... i could tell it was 'reading' it, then, a click/shut off sound and BLUE SCREEN.

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. IF you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:
*** STOP: 0x0000007E (0xC0000005,0xEE375711,0xF7A7B6F8,0xF7A7B3F4)
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I am now considering as my next option to buy a new HD and install XP Pro on it [since i've always had the disks and never installed it]
then try to access the 'dead' drive [as a slave] and hopefully be able to recover some if not all the data.

How common it is for the mother board to start failing? I mean, what if it is the connector for the HD that is having troubles .... or is it more likely the HD itself?
OK -- one more question...

since ive installed a new power supply, and that obviously was not the problem... should i keep it or return it, and use that $108 toward a new HD?

cash is 'sort of' an issue ... but i'd hate to have the old power supply die down the road and have to go thru all of this again.

My gutt says Keep it.... but my pocket book says return it for the HD.

I do have a 'working' PC that has win98 down in the basement.... it's only a 12g HD, but say i popped that one in just to see if i can load an OS and work from there.

maybe that's worth a try .....
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Im not confident of the way you had to install that powersupply.
Im not so certain that the plugs were the same, in arrangement as
the proprietary psu. Is the machine acting the same as it did with
the old psu? or different? Maybe someone will post about the
differences in the power supply for a dell versus a psu off the rack.
Is bios set up to boot to cd? Did you burn the cd as per instructions?
OK -- what i'll do now is.... i'll put the old PS back and see what happens.

also - i figured out I could run a HD diagnostic by pressing F12 [something i did not know of] and my HD 'passed'.

when i get the PS back in... I'll retry that WD diag and see what's going on there.
but honestly ... when i was on the WD site, it's not like they tell you which file to choose.

my drive is a first gen. sata WD800JD
so i chose a file that i assumed would work.
the file was Diag540cCD.iso and i put it on a DVD.
maybe that is why it didnt work.

I'll post back soon.

Thanks for everything...

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I replaced the old power supply back in, since that was not a problem [as it seems]
Popped in the Reinstall disk and clicked “R” for repair.
When I got back to the prompt, I attempted to run chkdsk again, just for the heck of it… this time it did start,[CHKDSK is checking the volume… 0% completed]
it was at 0%, but just sat there.[indicator light on front of PC was not longer flickering] So I went back into the “R” again and tried Bootcfg /scan -- again that failed and said to run chkdsk [like it did earlier]
But now is a new error … or at least the STOP is new :
A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:
***STOP: 0x00000024 (0x001902FE,0xF7C8F50C,0xFC8F208,0x80882AE5)

*** aha154.sys – Address F7C8F50C base at F7C8F50C, Datestamp 00000000
*** aha154.sys – Address F7C8F20C base at F7C8F20C, Datestamp 00000000
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back to that hdd diagnostic file....

I do not have any CD's only DVD's .. would that make the difference?
I did go back and read the directions for 'burning' and i used SonicRecord, as that is all i have on this laptop. Is it possible that an ISO file does not burn properly with that software?

those were the only 2 differences i can see.

well, now that it isn't the power supply, nor the HD that is faulty.... i am again, at a complete loss and stand still.

at least i'll get my hundred bucks back from best buy ... maybe put that towards those Geek Boys.

but -- i'm not giving up yet.

i also noticed my last back up was THREE months ago, not just one.
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Just an update.... it was all caused by faulty memory.

upgraded and installed.

now just to reinstall all the programs.

but at least i'm back up and running.......
Glad to hear,, Sorry I sent you in the wrong direction. I should have
recommended running memtest, dont know why I didnt....
that's quite alright..... i learned a lot by the path you had me on.
it's all a learning curve.

I never would have thought about it... but i popped in a CD for Linux, and a mem check program was in there... so i clicked it.
then i googled memory problems -- and i had a lot of the tell tail signs.

thanks for everything.
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