Bank of New York Mellon Corp. officials last week confirmed that a box of unencrypted data storage tapes holding personal information of more than 4.5 million individuals was lost more than three months ago by a third-party vendor during transport to an off-site facility.
The bank informed the Connecticut State Attorney General's Office that the tapes belonging to its BNY Mellon Shareowner Services division were lost in transport by off-site storage firm Archive America on Feb. 27. The missing backup tapes include names, birth dates, Social Security numbers, and other information from customers of BNY Mellon and the People's United Bank in Bridgeport, Conn., according to a statement by Connecticut Attorney General Richard Blumenthal.
Archive America refused to comment about the missing backup tape, citing confidentiality agreements. A People's United Bank spokesman could not be reached for comment.
BNY Mellon Shareowner Services, which includes handling employee stock option plans, said that it has begun notifying affected clients. It contended that none of the unencrypted data has been accessed or used.