[reast]

Hi,

I am not sure whether this is the right category to which I should submit my question, but I couldn't find a section for "other software support" or anything like that.

I am running Windows SBS 2003 at one of my clients and we are using Syncback as the backup software to backup important files and folders that gets written to the server on a daily basis.

Now we are using two external drives for this purpose, alternating the two every second day, for improved security.

However...I have set up the backup profiles exaclty with the same configurations and everything...everything is identical. But the backup to one of my drives does not want to perform giving the error : "the folder on the destination drive does not exist and can't be created"

The folder does exist though, and what puzzles me is that running the backup manually or even copying files manually from the same server backup folders to the drive works perfectly, but when running the scheduled backup, it fails...and yes, the logon and authentication is set to "run as administrator" and the username and password is entered correctly.

Like I said, the configs of the two drives are exactly the same, and the backup to the other drive works perfectly.

I am using the Syncback free version, and support for the free version on the 2Brightsparks website is unavailable.

Please help...

Thanks,

 

[Jay_JWLH]

Perhaps there is something wrong with the destination drive as set up in the scheduler? Go check out all of the settings for the scheduler. You may have to set up the destination again. Maybe even create an entirely fresh profile. See if that solves it.

The thing about businesses is that you should seriously consider purchasing software with support along with them. Otherwise you can be faced with problems like this that take more of your time to solve (the amount you get paid by the hour), while it might just be cheaper to have purchased something with phone support.

 

[reast]

True, and I promise you, have the decision been mine, I would have done that ages ago, going with reliable software with proper support.

I will try what you have suggested though, and hopefully that will solve the problem.

Thanks,