[auntiej]

Hi, I posted this in General Computer Security and was answered by Amateur. Sorry didn't know how to link to that thread. Briefly, I keep receiving alerts about above each time I get to desktop, I click on neutralize and assume all ok but next time it happens again. I was unable to download Deckard System Scanner but did do a PandaScan and attached that to my other thread along with a Hijack This report: Amateur said he could see no infection. Any chance someone can have a look at other forum or could mod move all posts here? I wondered if I could just delete the file KaspAV notifies., or if I should remove KaspAV 7 and redownload.
Thanks for any help/advice.

 

[amateur]

Hello again, :smile:

Sorry for the delayed response. I was the one who answered your post at the General Computer Security sub forum. The only item reprted by Panda, btwebcontrol.dll, appears to be a false positive and belongs to British Telecommunications plc.

I cannot say anything about the file which your resident antivirus Kaspersky reported without knowing its full path. Where does it say it's located?
Having said that, HiJackThis alone is not always enough and we need more specialized tools such as Deckard's System Scanner to detect any potential malware.

I was unable to download Deckard System Scanner

What seems to be the problem in downloading it?

 

[auntiej]

Hi Amateur, sorry not to have replied sooner but have been battling (or trying to) that trojan. After downloading numerous scanning programs, all of which reported the computer clean, definitely no trojans, I decided to reformat and reimage. Kaspersky just kept reporting the same trojan each time I logged on - I clicked Delete, and next time the same. I just hope that is the end of it. I sent the file it was supposed to be in, to Kaspersky Lab, and they reported that file as clean. Of course, I am aware that these pesky blighters can hide themselves very well, but I will never really know. The problem with DSS was that each time I tried to download it, the download button was greyed out. But other programs downloaded fine, amongst them were Trojan Hunter, and Malwarebytes Anti Malware. Anyway many thanks for your interest. I hated having to give in and reformat because I always say reformatting is the last resort, but I think I ran out of scanning programs to try!

 

[amateur]

Thank you for letting us know. Stay safe! :wave: