Tech Support Forum banner
1 - 8 of 8 Posts

· Registered
Joined
·
4 Posts
Discussion Starter · #1 ·
Hi,

I have an unsolvable issue with the audio on my HP Spectre X360 - 13-Ap0001nc laptop with Windows 10 for the last two months. It was working well for long time, but suddenly it completely stopped working. No sound, no microphone function, the icon on the taskbar was saying, there are no audio devices.

I've tried to update the drivers, uninstall them and then tried reinstalling a variety of different ones. I've tried it manually, with the hp assistant app, also with the driver booster app and when I finally got rid of that "no audio devices found" problem, there is a driver which is appearing to be working, but the sound and microphone are still not functional.

I've also tried to perform a power reset, bios reset, updated all the other drivers and also the Windows. Also tried a bunch of older drivers, but any of those drivers worked.

My guess is, that the problem is the Intel(R) Smart Sound Technology (Intel(R) SST) OED driver with the hardware id INTELAUDIO\DSP_CTLR_DEV_9DC8&VEN_8086&DEV_0222&SUBSYS_8514103C&REV_0030, because it was showing the exclamation mark all the time, but the exclamation mark suddenly disappeared after I performed the bios and the power reset, but still without working audio. I would really like to update it with the driver on this page: HPSBHF03659 rev. 4 - Intel® Smart Sound Technology March 2020 Security Update | HP® Customer Support, but the links are not functional anymore.

Also is there any way to try if the hardware is working properly to make sure it's a software problem, before I am going to try to reinstall the Windows? I've already tried the Windows safe mode and also a bootable Linux, but without a change.

I've already tried to solve this problem on the official HP support forum, but their solutions are from my knowledge quite limited because of the company policies.
Thanks to their technician I've installed two official drivers and also tried to download some optional driver updates from windows update service, but without a change.
Link to the full thread here: Re: Audio is not working - HP Support Community - 8556947

I would really hate to lose all of my installed software and would prefer to solve it with another way than reinstalling my OS.

Thank you for your help and support.
 

· TSF Moderator , Hardware Team , Networking Team
Joined
·
11,881 Posts
Welcome Aboard! :)

If it doesn't work while running any compatible Operating System, my guess would be a hardware problem ... not software.

And software cannot fix broken hardware.
 

· Registered
Joined
·
4 Posts
Discussion Starter · #3 ·
Welcome Aboard! :)

If it doesn't work while running any compatible Operating System, my guess would be a hardware problem ... not software.

And software cannot fix broken hardware.
Hi,
thanks for the quick response.

Do you have some suggestions how to make sure, that it's not a hardware problem, without reinstalling Windows? Like running some bootable OS, which can load drivers without installing? Are there some options?

Thank you for your help.
 

· TSF Moderator , Hardware Team , Networking Team
Joined
·
11,881 Posts
Temporarily boot and run a Live Linux distro:

A Live CD/DVD or USB flash drive contains a complete bootable computer operating system (OS). When you boot a computer from it, the OS loads into, and then runs from memory instead of a hard drive. This allows you to run an OS without installing it or making any changes to a computer's current configuration.​
To create one, download an ISO file containing the OS you want to use, (such as Zorin, Ubuntu, or Slax, then use something like ISO Recorder to burn it to a CD/DVD or Rufus to burn to ita USB flash drive/key.​
Now boot your computer from this disc/key and your computer will be running that OS instead of the one on your HDD/SSD​

Now test the same hardware that was giving you problems. When you're done testing, remove the Linux Live CD/DVD/USB flash drive and simply reboot your PC from the hard drive/SSD like you do now.

If the problem persists even when running a different OS, then the issue is -- more than likely -- hardware related.
 

· Registered
Joined
·
4 Posts
Discussion Starter · #5 ·
Hi,
I've already tried two different Linux distros, but it was useless, because Linux can't install custom drivers, until installed.

Any other suggestions? I would really hate to reinstall Windows and then found out, that the drivers still aren't working.
I want to know it's hardware for certain.

Thank you for the help.
 

· TSF Moderator , Hardware Team , Networking Team
Joined
·
11,881 Posts
Unless you have whatever expen$ive equipment and training to test at a hardware level, you'd need to have it tested by someone that does ... HP would be the first choice.
 

· Global Moderator
Using Google to solve problems
Joined
·
44,606 Posts
Start the computer and press F10 to enter Setup (Bios) here, go into Advanced or System Configuration look for an Audio Setting. If it is Disabled, then using your Enter and Arrow keys, Enable it. Save and Exit.
You can also download and burn to a flash drive with Rufus a Windows Rescue PE ISO. Boot off of the Flash drive and test the audio. As stated if any OS does not play audio, then it is a hardware issue.
You can always buy a USB Sound Audio Adapter https://www.amazon.de/s?k=usb+audio...USB+Audio+,aps,205&ref=nb_sb_ss_ts-doa-p_2_10
 

· Registered
Joined
·
4 Posts
Discussion Starter · #8 ·
Start the computer and press F10 to enter Setup (Bios) here, go into Advanced or System Configuration look for an Audio Setting. If it is Disabled, then using your Enter and Arrow keys, Enable it. Save and Exit.
You can also download and burn to a flash drive with Rufus a Windows Rescue PE ISO. Boot off of the Flash drive and test the audio. As stated if any OS does not play audio, then it is a hardware issue.
You can always buy a USB Sound Audio Adapter https://www.amazon.de/s?k=usb+audio+adapter&crid=3LDMRULO9GPTX&sprefix=USB+Audio+,aps,205&ref=nb_sb_ss_ts-doa-p_2_10
Hi,
thank you for sending me some fresh solutions.

Unfortunately newer HP laptops don't have access to advanced BIOS tab (read that from some reddit thread, and after trying bunch of solutions without any results, I've come to conclusion, they were probably right). But I think, that loading the BIOS defaults should be sufficient enough. My best bet right now is trying to revert the BIOS to older version. Do you think, that it could help?

I've tried your suggestion with the bootable windows flash drive, but the sound is still not working in Hiren's boot and also without change when booting Parted magic iso.

I already have an external USB sound card, but I really hate to use it and would appreciate working speakers and microphone, so it's not a viable solution for me. But I've found an used audio card for this laptop series on eBay for 25 bucks, so if I can't find any solution, I may risk it. It's either the speakers, which is unlikely, because that would mean both of them are malfunctioned or the audio card which I think it's the case. There is the third option and that's the motherboard which I pray to not to be the case.

Anyway, I'm really desperate right now and I'm going to try backupping my OS on an external HDD and trying to install a new one to be sure. I wouldn't like to open this ultrabook, because there is too much room for me to **** something up permanently.

So again,
would be the BIOS downgrade a valid solution or it's a waste of time?

Thank you for your help.
 
1 - 8 of 8 Posts
Top