Thanks I will do as you advise. Here is an e-mail they just sent me. It sounds legit to me but then again I have been wrong before about these things...
"Hi Tim,
My name is Corey. I am the CEO of Cloud IT Services. We are experiencing explosive growth right now, and are looking to fill 2000 positions throughout the United States. We have developed a custom CMS that integrates with remote desktop support software to produce websites designed to address every issue customers have with IT support. Our websites will revolutionize IT support while keeping jobs in America where they belong.
Some required qualifications are:
1) Self Motivated: You will be working from home remotely. You have to be someone that does not need to be told to do your job.
2) Trainable: You may know everything there is about fixing computers, but you must be willing to learn customer service, marketing, and how to manage others.
3) Customer Oriented: We go beyond customer service to deliver an experience second to none. If you are willing to go out of your way to make a customer feel special you will advance quickly here.
4) Team player: We expect our team members to lead by example and the key to making ourselves more successful is to focus on making those around us more successful.
5) Honesty: We have a 0 tolerance policy on being dishonest or deceptive. Anyone caught lying or attempting to exploit a customer will be terminated immediately. We feel very strongly in this area and we want to be clear that there will be no exceptions to this rule.
6) Hard Worker: There is no seniority here. All promotions are based off performance and nothing more. We have several manager positions we are looking to fill from positions like the one you applied for. Do a good job and you will be rewarded.
You will be responsible for providing general IT services to our clients. To do this you will log into our patent pending website and enter a queue. When your turn becomes available you will connect to the customer’s computer and then promptly call the customer at the number they give you. After carefully listening to what the customer needs, you will perform the repair service. After the repair is completed you will ask the customer if they would like you to do any other maintenance that you notice needs to be done including installing updates and performing a system tune up. When you are finished with the repair, the session ends and you disconnect from the customer and have the option to reenter the queue.
We do not enforce you to work exclusively for our company and you are free to work any schedule you want. You will make 40k-72k/year turning in 40 hours a week. You will not have a schedule nor need to ask for time off. You will have the ability to work any time you want with no limit on overtime.
You will earn money in three ways. One, you will earn approximately $20 for every hour we bill the customer that you assist. Two, you will earn a bird dog credit of approximately $10 for every hour we bill a customer that you introduce to the company. (You will receive this regardless if you service the customer on their visit.) You will also receive this for as long as the customer does business with us. We will provide you with links and banners to help you promote your services on any of the many social media sites and free posting sites like Craig’s List. The third way you will earn income is by helping retain the customer. You will receive approximately $5/ hour billed retention bonus any time a customer requests you specifically for services. Be the reason the customer comes back to earn this bonus.
I use the word approximately because we are revolutionizing how IT services are billed. Normally a customer must agree to a minimum amount of service at the start of the session, usually an hour. While this might be good for the company it is not helpful to the customer that lives with a serious issue only because of the fear that it will only take a few min to correct. CloudIT has chosen to address this issue by offering an industry first per minute billing. This allows the customer to use our services without fear of paying too much or having a problem too small. The break down to you will be .33/min for the remote session, .17/min for the bird dog fee, and .08/min as a bonus when applicable.
We believe in keeping jobs in America and will only be hiring techies legal to work in the United States. You must be at least 18 to sign the employment agreement and you must have access to a computer with internet access. Because we started out to be the greenest company in America, we offer only electronic deposit and paperless billing for our clients as well as all forms will be filled out and digitally signed. This requires you to have a valid US bank account as well because we plan on only paying via direct deposit.
If you have not done so already, please log into
Home , click the jobs tab, apply for the position in any state, and take the qualification exam. It consists of 40 questions and you have a total time of 40 min to complete it. This will show us your interest in the position and how well you can perform your task. Both our sites are still under development and we apologize for any issues you might have. If you have any issue with the system not allowing you to take the test then please simply apply for the position in a different state. This will not affect you in any way. Please feel free to submit any feedback you might have.
When you pass the test and have uploaded your resume you will be contacted for a phone interview.
I hope we can usher in your new year with a new career!
Corey Moyers
CEO, Cloud IT Services
